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My internet stopped connecting since last week and i havent even exhausted my usage at all.

Oluwatoyin
Great Neighbour / Super Voisin

My internet stopped connecting since last week and i haven't even exhausted my usage at all. i need help  please

2 REPLIES 2

softech
Oracle
Oracle

@Oluwatoyin as My Account has some cache issue and the usage you saw earlier might not be updated, please login My Account again using Incognito mode to confirm how much data left

 

If you really have enough data still, please confirm on your device if you have enabled data limit on your device.  If so, please. disable it

 

if still does not work, try to reseat your sim card with a reboot

Also, you might want to click Reset All Networks and see if it helps (please note that this will remove your saved Wifi connection and you need to rejoin them)

dust2dust
Mayor / Maire

Do you have a data limiter setting set on your phone?

Can you log in to your account and click and little spinner refresh icons lower to update the info and see if you have data left?

Is your cell data toggled on?

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