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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM cards I did not order

I got an 2 emails this morning saying I ordered a SIM cards and that they are on their way. I did not order any SIM cards. how do I cancel this? and why is it charging me for something I did not order. please help!!!!!!

My account number please

My account number I need please my phone number is xxxxxxxxxx and my name is xxxxxxxxxxxxx.

Account tracking not proper

I use 15 dollar plan and the the My Account is showing that I have used 27 minutes while when I call I get a message that I have used up all my minutes and I think public mobile needs to improve minute tracking and data usage tracking. These clowns

Resolved! Accidentally changed phone number

I accidentally changed my phone number and I need the old one back. Is it possible?

Why did I get email saying I ordered a new SIM card?

I am happy with my current one, how come I received an email telling me I got charged 11.50$ for a new one? This is extremely disappointing.

Refer-a-friend

Hello, my friend just signed up for Public Mobile on August 9, 2022 and used my referral code. I did not get any notification and could not find it in my account. How can I get it?Please help

SIM card I DID NOT ORDER

Hello, like many others, I got an email this morning saying I ordered a SIM card and that it is on the way. I did not order a SIM card. how do I cancel this? and why is it charging me for something I did not order. please help!!!!!!

Plan did not upgrade like it was meant to

Hi all. I upgraded my plan mid cycle to take place on renewal date. It has been about a week past and my plan did not change. When i try to upgrade it now the promo plan i signed up for is not showing as an option. I even have a screenshot of proof i...

Official Bill

How can I download an official bill with both the payment history and the usage history?

MISSING SIM CARD

I purchase a new phone and did not receive my Sim Card so where is it?

Sim card is on the way???? Why and who ordered it?

Just received an email like others that there was a sim card shipped, I did not order how do I cancel it?

how can I cancel auto pay

Sim Card not ordered.

Just received notice new sim card being sent. And I imagine charged to me. I did not order. Order # 305141. Also received an email last week re: new ph. # and contract with Public indicating I am eligible for 1/2 the GB's I ordered. Not happy at t...

Resolved! SIM card order

Hi. There is an order for a new SIM card, but I didn't order it? How do I cancel? Order 305311

Resolved! A shipment from order 303207 is on the way

Public Mobile just charged my CC and is sending a new Sin Card which I NEVER ordered. Why did this happen and where can i get a refund?

Resolved! An email error

Good afternoon i just received an email saying that they shipped out a phone. Approximately two weeks ago I returned a phone. When I clicked on the tracking it shows the info from the phone I just returned. Is the email I received a cliche because I ...

PM Sims 50% off. What is the catch to it? And where are the ** footnotes? I need some.

Resolved! My plan just renewed yesterday yet it says ive already used 5.08 of my 6 gigs of data?

As the title stated my plan was just renewed yesterday and I haven't turned my data on until this morning. I figured id check the self-serve to make sure the payment went through and I am now learning it says I've used 5.08 gig of data on my current ...

Resolved! Order 303498

Hi, I just received notice you're shipping me a SIM. I already received the sim and am a functioning client. Please do not ship or bill me again.

Resolved! triple punch sim card order i didn’t place?

hi there, i just received an email notification that a triple punch sim card had been ordered and is on the way. only problem is i didn’t place an order for one. i thought maybe it was some sort of upgrade, but it’s not free. is this a mandatory s...

Resolved! Tech Support Advised New SIM Card

I'm looking for a new SIM card to be mailed to me. I've been having connection issues and was advised by tech support that it sounds like a SIM problem and I should ask here for a new one. Thank you

Resolved! I have been charged for a SIM Card without my consent

I thought my account was hacked. I SIM card is being sent to me mysteriously. I did not make this purchase. I need to send this back and need a refund. This SIM card has been charged without my consent. I already purchased a SIM card three weeks ag...

Resolved! Payment

I bought 2 vouchers today and I am unable to use them?!? I tried online but on the my account. I’m very frustrated. Please help

New SIM card sent to me without my authorization

Why was a new SIM card charged to my account and sent to me without my authorization? I lost my old sim and suspended my account but did not want a new sim at this time.

Resolved! Day pass

Hi,I am looking to get a day pass. How can I renew for just one day and what are the charges.Thanks.

Resolved! Not able to receive texts/calls after changing plans

I'm asking for my mother who is a long term public mobile customer like me. She recently upgraded her plan to 4G, and ever since she hasn't been able to receive calls or texts. However she is able to send calls or texts out. However this is very inco...

Resolved! Help! Trying to change email for friend for account

Hi,I was helping a friend with paying two separate accounts for her two children.We recently had a falling out, and I need to change the email on both accounts to her email. I was able to change my name to her name for both accounts but not the email...

Refund Request is just a joke!!

Resolved! Self serve issues and more!

I can’t sign into self serve when I sign in, an icon of a woman holding a phone comes up and it just stays that way for mins. What is going on? Plus, I am yet to receive my extra 2gb of data as per their promotion. I am clearly new to public mobile a...

Data

Public sent me a text saying I used 100% of my data my data isn’t working but I log into my account it says I still have 4.85 gigs left on my plan

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