Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No network

My network totally disappeared from my phone since sunday. Today is tueday and the problem still remains. How do I solve this?

Djjd

Need puk code

Resolved! my account

I've been locked out of my account. The email and password changes daily!!!! Fix it

Resolved! Existing customer cant login as email wont verify

I have 3 family members on Public Mobile and everyone is pretty happy with the service. However, my credit card expiry card date changed and PM locked the 3 phones. I was able to access 2 of the 3 accounts and enter a new Visa, but was unable to acce...

Data

I cannot get data

Resolved! how to keep original phone number & features without pay when out of country for 8 months

My daughter will leave Canada at the beginning of May and come back at the end of August. I am just wondering how to keep her current phone plan features and existing rewards when she comes back but without pay monthly fee for these 8 months?

Resolved! Transfer my number to CTExcel

I want to transfer my PM number to CTExcel, and the transfer process has been initiated by the new provider. However, I have not received the transfer out confirmation message from public mobile, and I have waited for more than 6 hours. Can someone h...

Resolved! Text messages not working

Any known issues of text messages not sending and/or receiving? Been a ongoing issue since last night. Account payment is good. Tried rebooting the phone multiple times. Am able to make phone calls no problem. Just no text messages. Phone is a OnePlu...

Resolved! system

I can't get into my account. I know I have the right email. I tried to reset the password but it is saying the email is wrong. I tried both my emails just incase. All I need is my referral code. I'm trying to make you more business but because you...

No referrals, no $10

I have referred 30 people for my number xxx-xxx-xxxx since joining in early February and have gotten no benefits at all, no $10, all are still customers. How can this be fixed? Edit phone number by popping because anyone on Internet can read this pos...

Resolved! Number Transfer Not Complete from rogers

Hi i was transferring my number from rogers to a new public mobile account. It turns out it did not complete rogers says the number transfer did not work because they did not get a response from the text they sent out. how do i request another number...

Data

I have been a customer of public mobile for a number of years now very happy up until recently. The last two billing cycles my data has disappeared within a short period of time I use an iPhone 6 the only apps that I use are the map app and DuckDuckG...

Resolved! okay here's a good question

..Let's see if there is a good answer for this one.. I live in Saskatoon and recently changed my phone number because of someone spamming my number. I changed it to a Saltcoats, Saskatchewan number, which is 4 hours away from Saskatoon. Because it is...

Resolved! Need to submit new credit card info. Phone temporarily suspended.

Resolved! international call

i'm in ontario. I'm wondering while I'm in France ( with 300 International Minutes Add-On ) can I make phone call to my friends who live in Paris . I would also need to know if I can text or browse the internet while i'm in France.Thank you

Resolved! Auto pay when is reprocess

I replaced my new credit card but somehow my autopay is not on. I got a message morning say there isn't fund in my account. I set up autopay now but when it will re-run again? My due pay day is tomorrow. Thanks.

to change from vergin mobile to public mobile

public mobile needs to resemite to vergin so the account can be change

Resolved! Refer a friend

Hi there,I want to refer my daughter to public mobile. I wonder if she should make her own account or I can use my account for 2 Sim cards? And I saw the new offer for $25 plan with much more data than that I am using. Is there any way to switch the ...

Resolved! 4 degits not accepted

Hi,4 digit pass word not accepted says invalid want to rest?

Resolved! wrong email

I put the wrong email address when shipping two samsung s9 with you guys.order xxxxxPLEASE PROVIDE ME WITH TRACKING NUMBER THANK YOU.Edit personal info removed by mimmo

Add on not working

I purchased a US roaming unlimited text add on that is not working.

how long wait after activate online

I activated SIM CARD 24hr ago, but still can not call out, what should I do?

Credit Card payment issue : Part two

We are also experiencing credit card payment issues. My wife and I are both on auto payment using the same card information. Yet her account was disabled and when we try to reach her number we get the following greeting ''Welcome to the voice messagi...

Resolved! Credit Card payment issues

Hi, My last payment wasn't processed on the credit card registered in the account. I tried for a couple days to make a manual payment and it didn't go through either. Tried to register the credit card again and it was showing me an error. I tried a ...

Make a Payment

How can I change credit card to debit card for auto payment. My credit card is cancelled.

Resolved! Lost my number during porting in

dear madam / sir I had a Public Mobile phone number XXXX1317 for years. Also I had a Fongo simcard with number xxxx7710。 Days ago, I decided to port in the 7710 to Public Mobile. After collecting all the information needed from Fongo and studied the ...

Resolved! Missing promo code

Hi, I have activated my card last night but forgot to use promo code 12MONTH2GB. Is there any way i can still add it? Thanks,Nikol

data on pixel 3a xl stopped working about week ago

hi, as in subject, just stopped working ,getting info to sign in to network,when i click on itjust opens website with blank page with just small print "internal server error".3 phones in house on public,pixel 3,moto g fast and my 3a xl,all 3 on andr...

Resolved! 821 while activating my sim

Hi, I bought a simcard at Superstore in North Van. I went throught the process to activate online with paying iwth a voucher, recovering my old phone number from Virgin, and it failed the two times that i tried with error code: 821. What can i do?

Calls go directly to voice mail and many SMS texts not received

Since the start of my plan, I could NEVER get in-coming calls. They go directly to voice mail.Also, several online services I use send SMS verification texts to my number but they are NEVER received. I'v open help tickets before but this problem was ...