Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2783 Views
  • 29 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30606 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42383 Views
  • 185 replies
  • 29 Bravos

Prevent blocked numbers from leaving a voicemail

Couldn't find anything recent on this issue. Surely in the year of our spammers 2022, the carrier must have a solution by now... Like many people, I get spam calls every single day. I can block the numbers through my device, but all this does is send...

treesontop by Good Citizen / Bon Citoyen
  • 2628 Views
  • 17 replies
  • 3 Bravos

charged twice for activation fee, phone not transferred over

Good Morning,I was at Walmart on Saturday February 12th, 2022 to transfer my sons phone from Virgin to Public Mobile.  The Walmart representative stated that he was having troubles with the transfer and stated that he would try again from a different...

Cconstantine by Great Neighbour / Super Voisin
  • 1320 Views
  • 12 replies
  • 0 Bravos

International texting

I have international texting on my base plan. I’m visiting the US and when not on wifi, I’m getting a message saying my plan does not include texts in the US. Is the US not considered international?

Lmitchell by Great Neighbour / Super Voisin
  • 996 Views
  • 9 replies
  • 0 Bravos

Resolved! Few questions about the new Public Points.

Hey all, I'm trying to decide if switching or staying is best for me when it comes to points vs the old program. I just had some questions hopefully you all can answer. #1 I pay $15 a month now on autopay, so it estimates the amount back I'll get is ...

Resolved! Getting back my old Public Mobile number

Hello, My account was deactivated a few months ago and I lost my old phone number. I want to be able to get that old number back but there doesn't seem to be an option that works. When I ask to change numbers I am given the message that the number is...

hai5 by Great Neighbour / Super Voisin
  • 1384 Views
  • 13 replies
  • 0 Bravos

Esiim

can i change public mobile sim to esim ...? is tht possible ..? from where can i get QR code ?

whatsapp issue

I dont have whatsapp while im using my data. Is somebody can help me out how to fix it?

swanalaca by Great Neighbour / Super Voisin
  • 611 Views
  • 5 replies
  • 0 Bravos

Number ported 10 hours ago still no service

Hi:I ported my number from Telus to Public at 9:30 a.m. Vancouver time today. As of right now 7:30 p.m., I'm still not getting any Public services. The SIM is in. I've turned cellular on/off and restarted the phone numerous times.Is it normal that it...

Andtank66 by Great Neighbour / Super Voisin
  • 1181 Views
  • 11 replies
  • 1 Bravos

Invalid Phone number Suggested Outside Canada

I have a Public Moblie card and now I’m traveling outside Canada. The number doesn’t show and it suggests nothing, no signal, no number... So how can I do with that? Do you have any service like the WiFi Calling function of the T-mobile which can ena...

Mary-Olive by Great Neighbour / Super Voisin
  • 1749 Views
  • 16 replies
  • 0 Bravos

Resolved! Good god this is so frustrating

I sent in a question got an answer with a ticket id number, it said to respond if it did not help, now I cant find the place to respond to without getting the same answers from that bot Simon which issues another ticket.  For the love of God, this is...

Ethan1 by Good Citizen / Bon Citoyen
  • 1309 Views
  • 13 replies
  • 2 Bravos

CDMA or GSM for public mobile ?

Hello Im thinking on buying a phone from the states, but I was wondering if Public mobile works with  CDMA or GSM?or both? 

pmtu by Great Neighbour / Super Voisin
  • 3947 Views
  • 9 replies
  • 1 Bravos

Resolved! US calling

I have 500min INTL Long Distance including CA & US. Does this mean I can call from the US to Canada for up to 500 minuets?

Bobccat by Great Neighbour / Super Voisin
  • 869 Views
  • 8 replies
  • 1 Bravos

Resolved! Bonus data offer not showing up

I activated on Public today. I got a code from them for 2GB bonus data (12MONTHS2GB) and it indicated I was eligible. I entered the code as part of my activation. When I look at the account I cannot see any indication that this bonus data was applied...

Dougchay by Good Citizen / Bon Citoyen
  • 1923 Views
  • 16 replies
  • 0 Bravos

Not really a question, but a suggestion

I see so many times here:Don’t know my pin #Can’t log into My AccountMy password does not work etc  My suggestion:Once online activation is complete, Allow to download a PDF file or mail a PDF file with a summary of “all” that was entered for future ...

Resolved! international texting

One of the reasons I became a public mobile customer was for the international texting. Once again I am disappointed with my services.  Can you tell me why I couldn't text while out of the country?  Why Why Why?

bovaj2 by Good Citizen / Bon Citoyen
  • 1171 Views
  • 12 replies
  • 1 Bravos

Change plan not working

Hello,I am trying to change one of my plans I have with Public Mobile and is not taking effect. We added funds to the account and then selected the new plan we would like to add and is not allowing us to do. The plan we currently have is for 15$ but ...

eargumedo1417 by Great Neighbour / Super Voisin
  • 807 Views
  • 7 replies
  • 1 Bravos

Hi customer service agent (secret)

Please  write   chaters  to release my      phone number from thier   company as for the last 5 days  I do not get  phone calls   even thought I phoned them on the 12 of February   and the chaters agent told me that they will remove my payments detai...

zvika1 by Great Neighbour / Super Voisin
  • 705 Views
  • 5 replies
  • 2 Bravos

Self Serve purchase add on

I am trying to use the Self serve 611 to purchase an add on for long distance and it requires my Pin number which I do not have. How do I find my PIN number?

Sara9 by Great Neighbour / Super Voisin
  • 533 Views
  • 5 replies
  • 1 Bravos

Data Event

I’m curious to find out more about what exactly a “Data Event” call type is. I sent videos to my boyfriend and his call log shows call type “data event” but the originating number is his, not mine. Does that mean he has seen the videos? Thank you. 

New SIM not getting activated with a new number

I just activated sim with new number and its not recognized. I have tried to put another public mobile sim in my phone and its working and I tried to put new sim to another mobile and its not recognized. is ther a minmum time for activation even for ...

Fan2022 by Good Citizen / Bon Citoyen
  • 1618 Views
  • 15 replies
  • 1 Bravos

Moderator

How do I get in touch with a Moderator? I have an old plan and I am curious if the unlimited talk to Canada/US includes roaming in my current plan? I am able to call from Canada to Canada or the US but am I able to call from the US to Canada or the U...

AnnMi by Good Citizen / Bon Citoyen
  • 1144 Views
  • 10 replies
  • 0 Bravos

No Pin

I need PIN to change my phone feature.  Repairman did not give me the pin number at all.  Maybe he got confuse and gave it to someone else instead.

mungsun by Great Neighbour / Super Voisin
  • 528 Views
  • 6 replies
  • 1 Bravos

Water damage to SIM card in mail

Hello! I live in Vancouver and am a new customer of Public. I ordered a SIM card and paid for a monthly plan. But somehow the mailbox leaked and rain got in and soaked the entire envelope and SIM package. My phone did not detect any SIM at all, so I ...

ayszhang by Great Neighbour / Super Voisin
  • 1104 Views
  • 5 replies
  • 1 Bravos

Public mobile data settings

Recent conversations about APN settings on phones.My Armor 9X running vanilla Android 11 shows Telus as net work and in the advanced APN setting it is all automatic with all telus and flanker brands settings available.Interesting.   

farmbot_0-1644958382386.png
farmbot by Model Citizen / Citoyen Modèle
  • 1321 Views
  • 8 replies
  • 0 Bravos

3G Shutting Down

With all the 3G networks shutting down in the USA this year, will Canada be following suit? If so, how will it affect our 3G connectivity based on our PM plans?The 3G network shutdown will impact more than just phones - CNN

allanmurr by Great Neighbour / Super Voisin
  • 3453 Views
  • 10 replies
  • 0 Bravos

sim card is not ringing but goes to voice mail directly

sim card phone xxxxxxxxxxxxxx is not ringing but goes to voice mail directly.I have tried putting this sim to different phones , it is the same problem. Phones are working well with other sim card. So, the problem is this sim p

Maureen5108 by Great Neighbour / Super Voisin
  • 736 Views
  • 6 replies
  • 0 Bravos
Need Help? Let's chat.