New Sim Card Issue

[Coco369]

"We were not able to process your payment. Make sure all information is correct or try again with a different card"

This is what it says when I try to select a plan and activate my SIM card. My card information is correct. I have tried multiple days.

[Dunkman · Accepted solution]

@Coco369 

First make sure that your credit card was not charged.

If not charged, you can try again.

However, try a different web browser, clear cache or incognito mode.  Even try a different device (preferably a PC or laptop)

If charged, try to insert the SIM card in phone to see what happens.