can't make calls or receive calls all of a sudden

[Mathana13]

I can't seem to make calls or receive calls all of a sudden. I checked my payment and it has gone through, so it's not an unpaid bill issue.  How can I resolve this?

[esjliv]

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@Mathana13 wrote:

incoming and outgoing texts work. It's just phone calls that are not coming in or going out. As soon as a number is dialed, it disconnects.  Tried rebooting the iPhone and removed sim card and re installed it, still nothing.  What can I do next?

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@Mathana13 - could be temporary network issues, if this happens with your SIM card in another phone. Does anyone else have issues near you that you know of ?

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/ 

[softech · Accepted solution]

@Mathana13 couple things to try:

1. try to enable VoLTE on your phone first

iPhone: Settings->Cellular->Cellular Data Options->Voice & Data, enable 4G or LTE there

2. if VOLTE does not work, change the Preferred network type to 3G

if nothing works , you could be one of those having voice issue and need support to refresh the account, please engage them

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Mathana13]

incoming and outgoing texts work. It's just phone calls that are not coming in or going out. As soon as a number is dialed, it disconnects.  Tried rebooting the iPhone and removed sim card and re installed it, still nothing.  What can I do next?

[Dunkman]

@Mathana13 

What about texting? data? 

There have been more posts about talk issues recently.  ? due to roll out of VoLTE

A few basic troubleshooting advice

Reboot phone

Network reset of phone (this will erase Wifi settings)

Try your SIM card in another phone. To see whether hardware issue versus PM service problem.