5B1
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04-05-2023 08:34 PM
My partner and I have both use Public Mobile and are getting "5B1" on a number we need to call. It won't connect either of us to this number. The number is for BC Ferries and is definitely valid. Please help!
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05-12-2023 06:41 PM
@dust2dustYes, I am in Vancouver. I don't actually know whether or not I hide my number. Friends and family who have my phone number see that it's me when I'm calling, so maybe I am not hiding my number.
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05-12-2023 06:32 PM
@GraemeBrown- Are you in BC? Do you hide your number? Or you let your number be seen?
I'm in BC. With either hidden or not I can connect. I did have a problem calling a toll free elsewhere and got a different error. Turned out to be that it didn't like that my number was hidden (which I usually have set).
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05-12-2023 06:29 PM
"Welcome aboard, thank you for calling BC Ferry.."
@GraemeBrown it actually works for me
@Annie13 did you open a ticket a ticket with PM Support? did they solve the issue for your account?
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05-12-2023 06:24 PM
I'm having the same issue with the same phone number (1-888-BC-FERRY), on both my phone and my partner's (both are Public Mobile). I've opened a ticket and am awaiting a response. Will update here if I have any resolution.
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04-05-2023 09:42 PM
@Annie13 if it is just a business number, do you mind to share it so maybe we can try?
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04-05-2023 09:40 PM
Hello! Thanks for your help. Yes, other numbers work. I did add the "1" with the 10-digit number and it still didn't work unfortunately. Thanks for the information regarding CSA contact info.
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04-05-2023 09:34 PM
Thanks for the question! It's a business number. It's not a problem on the other end as we've just borrowed a friend's phone that uses Bell and that works to connect to the number.
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04-05-2023 08:57 PM - edited 04-05-2023 08:57 PM
@hycm53 wrote:
@Annie13 wrote:My partner and I have both use Public Mobile and are getting "5B1" on a number we need to call. It won't connect either of us to this number. The number is for BC Ferries and is definitely valid. Please help!
What is "5B1"? Can't find it on Google.
Hi @hycm53 it is just some internal Telus code
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04-05-2023 08:52 PM
@Annie13 wrote:My partner and I have both use Public Mobile and are getting "5B1" on a number we need to call. It won't connect either of us to this number. The number is for BC Ferries and is definitely valid. Please help!
What is "5B1"? Can't find it on Google.
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04-05-2023 08:46 PM
Hi @Annie13 is this a private or business number? Not sure if it is a problem on the other end since both phones can't call
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04-05-2023 08:40 PM - edited 04-05-2023 08:41 PM
Does calling work fine with other numbers?
Can you try adding "1" then the 10 digit number to see if it makes a difference?
If not, let the CSA's know about the issue. But first, try rebooting devices and resetting network connections and try the call again...
Adding CSA contact info...
To contact a Customer Support Agent, there are 2 methods:
- Use the ticketing system for a faster response time. Click here to create a support ticket, or,
- Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
