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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Automatic Payment

I signed up for Automatic Payment but it's not working. I topped up the account so that my phone number wouldn't be deactivated but I still can't get the automatic payment to work. Any advice?

Resolved! Deactivated account

My account was deactivated. I have my sim cars and want to activate it again how do I do this

Resolved! Promo Code will not work

Signed my husband up with public mobile--didn't put in a promo code. Went back into homepage, they sent me a promo code and then went into his account and it will not accept the promo code? Says it isn't valid. Is it too late to add that?

Resolved! Double Monthly mobile payment

Hi,I have mistakenly paid my mobile monthly payment twice. What is the procedure to refund one payment?

Resolved! Internet access is not working

I recharged my sim with my plan of $50 yesterday . Balance is showing in my available fund.my calling is working but I can’t use my internet.

$3 SIM cards at CCS

Poor connection

Why are my outgoing calls from the United States to Canada of poor quality/have a bad connection? Receiving calls from Canada to US the sound quality is good. Help.

Resolved! I cannot log into my account

I don't have my old email address anymore, due to someone hacking into it.. so I have no way to access my account, I'm trying to port my number over into a new carrier..

Resolved! Looks like my 3GB at 3G Speed/90 Days is missing from my plan

Hi ThereI have been receiving texts that I am running or almost used up my data? My wife and I have the same plans so I'm confused. She doesn't use any more than I do. So we logged into our accounts and did a side by side comparison. Both accounts s...

Resolved! Deactivate my account

Hello, I would like to deactivate my PM account because I have changed service providers. So I was going to go to my account to remove autopay which, according to the help bot, will help me deactivate my account but I have been locked out of my acco...

Resolved! Cannot sign in

Hi I’m trying to reset my password but for Some reason when I try my secret questions are not working. I still have access to my original e-mail that I signed up with. I can even tell you my previous answers for those questions. I don’t understand...

Log in codes

Hi, I'm not receiving texts from Facebook for my log in code, and I have this number verified to my Facebook account .

unlocking a Bell/Virgin

Hi,I'm buying a used phone but it's locked to Bell/Virgin mobile. Will PM unlock it for free and can I use it with PM

Resolved! ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Cannot get into my account. when I try to reset the password, I get this error message. ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Resolved! I didn’t receive SIM card for 2 weeks

I didn’t receive the Sim card. Two weeks already are gone and still nothing…(, still waiting for a Sim…

Password reset

Resolved! Password reset

I forgot my Public Mobile account password. I tried too many times and now it is locked. I am just wondering what to do now

Resolved! Changing providers

I just changed my provider and they say that they can’t transfer my Public mobile number because it does not exist. I need Public mobile to kindly fix this issue.

Resolved! account locked

my account is locked cant activate my sim card cant rememeber password

Resolved! My text messages have stopped

I have always received text messages but all of a sudden they are not coming through. Can anyone help me?

Sign up fora plan

I attempted to sign up for a plan , but when I got to putting the phone number in, the form stalled and sent me to Simon . Did the Simon thing ,got a ticket,to go to a moderator and am now waiting, I have found a phone # for Public but cant use it as...

Resolved! How come I am being double charged?

I signed up for $25, now I am being charged $50 I cant understand why

Resolved! 3 weeks, no SIM CARD!

Still looking for my SIM cards ordered February 24th. Help!

Resolved! activating my sim card

hi I'm now in saskatoon but I want to go to BC in June. Is it possible to register a new phone number with Bc area code?I have no postal code in Bc yet.thanks,

Resolved! How to get rewards?

What are the requirements to achieve some rewards? As in how many questions must be asked?

Resolved! DATA limit for call has elapsed

Had to use my c phone extensively as the Bell had a collapsed line on my Land Line. Ran out of data to make calls and want to know if it will be can soon or can I just but a few more days?

Resolved! DATA

I PURCHASED DATA BUT IT DOES NOT APPEAR IN MY LAPTOP ACCOUNT. THE PAYMENT FOR IT IS THERE.

Resolved! new payment as of April 28/22

Hi - I was advised by email on March 9/22 that my monthly fee will be increased from 10$. to 13$. I currently enjoy monthly discounts of. $2 each for loyalty and autopay. monthly fee is therefore $6.78. My question is will these two discounts cont...

Resolved! Data Leakage

Even when I have not turned on my data (I use it very rarely), it seems that my data gets used up somehow? It's been like that since I first started with Public (+1 year ago). I probably wouldn't have noticed except that I will randomly get text mess...

Adding data to a US roaming talk and text package.

i just need to add data to my US roaming talk and text package.