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Locked down my account.

EAJ14_1924
Good Citizen / Bon Citoyen

I log in to my account but no code receiving for my cell number.

3 REPLIES 3

BKNS27
Mayor / Maire

@EAJ14_1924 

There are no lockdown on PM. Only your account can be suspended for nonpayment. If it is suspended, you can only receive the 2FA code by email but if it is active then you can receive it by text or email.

HALIMACS
Mayor / Maire

@EAJ14_1924 

 

 do you have 2 FA set on your account?

 

Do you have it going to your email or to your phone?

 

Check your junk folders or spam folders on your email account and make sure you’re using the correct one.

softech
Oracle
Oracle

@EAJ14_1924   the choice was there for you to send the code to your phone?

maybe reboot the phone once and try again?

 

and can you  try to choose receive the code via email?

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