04-11-2023 10:50 AM - last edited on 04-11-2023 06:22 PM by computergeek541
04-11-2023 11:07 AM
There are no lockdown on PM. Only your account can be suspended for nonpayment. If it is suspended, you can only receive the 2FA code by email but if it is active then you can receive it by text or email.
04-11-2023 10:53 AM - edited 04-11-2023 10:54 AM
do you have 2 FA set on your account?
Do you have it going to your email or to your phone?
Check your junk folders or spam folders on your email account and make sure you’re using the correct one.
04-11-2023 10:53 AM
@EAJ14_1924 the choice was there for you to send the code to your phone?
maybe reboot the phone once and try again?
and can you try to choose receive the code via email?