Trying to get some help

[SubmmissionSubs]

For some reason I cant dial the *611 to top up my account with phone card.
Been doing this every month for past 7 years with zero problems.
Tried rebooting phone and wont allow me to dial the *611 number.
been looking online for help for about an hour and of course no human help available.

[SubmmissionSubs]

thank you

[SubmmissionSubs]

thank you. That worked.

[dust2dust]

Try without the *. I get dead air with the star. I get in right away without.

[softech]

@hairbag1   you missed the 4  🙂

[softech]

@SubmmissionSubs   there was a *611 outage 2 weeks ago and should have been fixed.

Can you call 1.855.4PUBLIC from another phone and then enter your phone number?  it works just like *611

if you are still unable to call both numbers, you can also try to top up using My Account

If you need help, open ticket with PM support:

1. Please open ticket via Chatbot (requires access to My Account): click this  Chatbot Ticket Link 

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[hairbag1 · Accepted solution]

@SubmmissionSubs 

try 1-8554public

corrected