Calls

[RebekahM]

Why can’t I make or receive calls

[computergeek541]

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@BKNS27 wrote:

@RebekahM 

Did you reply to the text confirming you were porting over to PM with YES with old SIM in your phone?

This is the critical step in completing the porting process.

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As the customer isn't able to make outgoing phone calls, this wouldn't be a number porting issue.

[BKNS27]

@RebekahM 

Did you reply to the text confirming you were porting over to PM with YES with old SIM in your phone?

This is the critical step in completing the porting process.

[hairbag1]

@RebekahM 

more info please...did you initiate a port of your old number to your new PM account ?

[HALIMACS]

@RebekahM 

Trying rebooting your device, resetting Network connections, removing SIM and then re install 

Does your texting in and out, and data work?

If they do, and you can't get the calling resolved, contact the customer support agents.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here to create a support ticket, or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.