Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi all, I have 2 phones/numbers on a single Koodo post-paid account. I'm trying to port phone #1 of 2, but ran into issues while activating:tried activating SIM card 1 for phone 1 using IEMI (seeing as I have x2 phone numbers under the same account),...
As stated in the subject I am unable to login into my account event though email and password are correct. I receive the message 'system error, please try again' every time I try to login. I just wanted to check the status of my account for internati...
I have a question regarding VoLTE for US roaming. I understand that the transition to VoLTE is being phased in for subscribers that have been on PM prior to Feb 2023. I also understand that once a subscriber has had VoLTE enabled they will be notifie...
I have such Add on below,$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US. Is that means if I can use 500mins in USA without any roaming add on(15 days USA add on plan)? Does the 500 mins be activated automaticlly when I arrive in USA...
My in-laws are in Las Vegas, had purchased the current add-on for the 3GB roaming plan for the US. It doesn't appear that their data is working on either of their two phones. I do read that some US carriers have dropped their 3G networks. Has anyone ...
This morning I got a text from PM saying my plan did not renew and to check my credit card details.So since I wasn't home I then realized I no longer had mobile data and had to wait until I got home to get on the wifi I logged in and attempt to react...
Hi,I have the 1GB Data plan with unlimited Canada Minutes and unlimited Int'l Text.On the Add-Ons side I have the following• 2GB one-time data bonus (1.37GB left)• 2GB one-time data bonus (again)• 500 mins one-time Int'l LD bonus (469 mins left)• 500...
We are trying to get an account sorted out for my wife. We need to reset the password to get into the account (bc she forgot it).I've tried *dozens* of times to get the code sent for reset, but it never comes. Not in the spam folder. Nada. Never show...
I didn't expect to be charged minutes when calling to check my voicemail from a non-Public Mobile phone.. But that doesn't seem to be the case when I check my usage history. I called my Public Mobile phone number from a land line, let it go to voice ...
Just recently in the last couple weeks I've been unable to make outbound calls with an Invalid Number error appearing in my Pixel 7's call app. I get this error if I call a local number however if I prepend a 1 as if I were making a long distance cal...
If I purchase a data add-on (e.g. $10 for 1 GB) to add to my $15 plan which has 250 MB of data, will the 250 MB be used up first and then the 1 GB of add-on data? And is it the same with the calling minutes add-on (i.e. use up the monthly 100 outgoi...
So I lost my cell phone in Mexico yesterday on my way back home. Can I buy a new SIM card and cell phone and use my old cell number? Is that all I have to do?
Hi, I got back from Maui, HI. Was there for 9 days and stayed in Kihei area. I bought the US Roaming 15-day add-on before I left. When the plane landed in Maui, I turned off airplane mode. It took about 1 or 2 minutes before my phone "roamed" to T...
