Community

Bad service, must be sim issue

I keep having calls dropped and low signal in downtown Toronto mainly where I live but also everywhere else

Account is not changing

Account is not changing in spite of paying -no data 6 weeks in @members 

Can't make or receive phone calls

SpoilerMy phone "seems to work just fine.  I live in an area where I almost dead zone, so it's not unusual to not to be able to phone out and my text works fine.  However when I go to town where my phone should be just fine, I'm still not able to use...

Calls goong to voice mail since past few months

hi since couple of months all my initial calls going to directly voice mail i tried all option  still it doesn't work. i did not port my number or changed any plan 

Support chat

Why hasn't support chat messaged me back? I've sent countless tickets last two days. 

WHAT DO I DO?

I stopped paying my plan for 3 months (because I was out of the country). Wanted to reactivate my plan but I couldn't log in for some reason (Public Mobile wouldn't let me log in). So now I have a public mobile sim card that isn't working/getting ser...

referred by a freind , but my freind didn't get reward notice

Hello , I might didn't apply my friend refer code successfully. can some one check it for me , I just active it today to get the 25 dollar rewards.  Thanks 

Can not call in

I just transferred from FIDO yesterday . I can call out. But can not receive call. I did not get SMS to confirm the transfer. The problem is my old account is already inactive because the plan expired. Please help to fix my probldm.

iphone: cellular data on or off?

hello!i just recently switched over to public and this is my very first time having data on my plan.  i was wondering if i should turn, "cellular data", off, or keep it on?  i've never had data on my plan before, so i never had to worry about being c...

Messages sometimes taking over a day to arrive

I have been missing very important messages sometimes. I am on 3 g and don't know if that is the issue since I never used to have this problem I have been with public for 2 Years. Any ideas.

referred a freind no reward added on

Hello , I just referred a freind today Sept 2 for the 25 dollar promotion , however seems I didn't have any referred a freind added on my account yet. isn't should show up immediately right at the account active? if yes, meaning when I active the new...

Credit card

Voicemail

Hi, I recently switched from Rogers to Public Mobile and cannot access my voicemail. I contacted Rogers, and they said Public Mobile would have to port the number over. How do I do this?

Data Add on not working

Hi everyone. I ran out of data on my plan, and so purchased a 200mb data  add on. However my data hasn't kicked in (it's been two days since I purchased the add on).  1. The add on is active on my account 2. I've restarted the phone3. I don't have a ...

Payment issues

Would is my payments not going through? It repeated the numbers correctly and said I've added $50 and I had $7 to start with ?????

Can't sign into account

I can't sign into account my plan is suspended and I no longer have the email that I signed into my account with so I can't put in a payment and it's not allowing me to do it over the phone just wants me to call my credit card company which I already...