Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2371 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4148 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35098 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46954 Views
  • 182 replies
  • 30 Bravos

Resolved! Not Able to Receive calls

Hi, I bought some recently and activated it on Mar 27. I am facing issue in receiving calls alone. Please check and do the needful 

loss of service

   Today my phone sent me a notification of " No Service." It is only 3G. Service was out for approximately 15 minutes and then returned. This has happened twice today. I've had the phone for a year or so with no other connection issues before today....

sbreimer1 by Great Neighbour / Super Voisin
  • 1879 Views
  • 17 replies
  • 2 Bravos

Resolved! Porting Complications

Hi All, So I set up a friend with PB on the weekend and didn't know about the change where you have to accept the porting on the old sim before putting in the new one so they can call out but not receive calls. The problem is they tossed out the old ...

Ramsay1 by Great Neighbour / Super Voisin
  • 465 Views
  • 2 replies
  • 0 Bravos

Resolved! US roaming data add on

I purchased the US data add on I just got a message that the operator has disabled mobile data? I can allow roaming and it turns back on the data but I want to be sure I am using my regular data when in Canada as I don't leave for a few days. 

Lorn by Good Citizen / Bon Citoyen
  • 477 Views
  • 3 replies
  • 0 Bravos

Cannot receive call

Today. Something wrong with my two numbers. We can call out , but when others call me , it will go to voicemail box

Nidaniangde by Good Citizen / Bon Citoyen
  • 955 Views
  • 8 replies
  • 0 Bravos

Resolved! Tax receipts

How do I obtain my 2021 phone payment tax receipts? thank you

am10 by Good Citizen / Bon Citoyen
  • 657 Views
  • 2 replies
  • 0 Bravos

Resolved! HELP

Hi there, I ordered a phone from Public Mobile which was meant to be delivered today. I received a notification from PM todaysaying they had tried to deliver but were unsuccessful. The buzzer in my apartment never buzzed! I am concerned now how do I ...

colleenM8 by Good Citizen / Bon Citoyen
  • 1290 Views
  • 9 replies
  • 0 Bravos

Resolved! SIM Card

Hi So I have a Samsung galaxy S9 plus I am going to Walmart to buy a SIM card to sign up for a plan this eveningIs there only 1 SIM card sold for public mobility or are there different ones??If there are different sim cards which one is suitable for ...

Karen24 by Good Citizen / Bon Citoyen
  • 1675 Views
  • 11 replies
  • 0 Bravos

Resolved! How to change credit card

I am planning to change my credit card, I have autopay $2 discount, if I cancel the autopay and add the new card will it affect the autopay discount?  Thanks.

apvm by Great Citizen / Super Citoyen
  • 981 Views
  • 7 replies
  • 0 Bravos

Resolved! Anyone else unable to receive calls or texts?

After 12:05pm PST today I haven't been able to receive any incoming texts or calls (going straight to voicemail). Is anyone else having this issue today?

jace829 by Great Citizen / Super Citoyen
  • 1902 Views
  • 12 replies
  • 1 Bravos

Resolved! Please Help!!!

I desperately need to talk to someone. My payment information is about to expire and I can't sign in to change it, nothing I'm doing is working and I'm afraid my phone will be disconnected. 

HeronB by Great Neighbour / Super Voisin
  • 1310 Views
  • 12 replies
  • 0 Bravos

Resolved! Password Reset

Ok, it's near the end of March and this is easily the dumbest thing I've seen so far this year.  If I need to reset my password by definition I don't remember the existing password... so why would a password reset screen ask for it?  Beyond stupid.  ...

Screenshot 2022-03-28 134748.jpg
BuggBBQ by Good Citizen / Bon Citoyen
  • 1512 Views
  • 13 replies
  • 2 Bravos

Really upset. Provider temporarily disconnected my simcard

I only use it for appointments and to call my boyfriend. Its paid and without warning while studying on call it dropped and I got a warning notification saying "Simcard temporarily disconnected by provider" nothing else, and it only pops up whenever ...

Moth_fae by New Neighbour / Nouveau Voisin
  • 762 Views
  • 4 replies
  • 1 Bravos

Voucher didn't cover total balance owing on 1st pmt...what now?

I had a balance of $50 owing, so bought a voucher for $48 + $2 tax = $50 (thinking my balance owing included gst.)When I applied the voucher it only applied the $48 so I still owe $2 by tomorrow.What happens if I have a $2 balance owing past the due ...

jeudy889 by Good Citizen / Bon Citoyen
  • 1480 Views
  • 20 replies
  • 1 Bravos

Resolved! Unable to check if phone is compatible.

There is a problem with your website. When I try to enter a brand in the Phone Brand field it does not allow me to enter data. Instead, as soon as I try to enter something the field is filled with a check mark and the block is filled in with blue. I ...

mahj1 by Great Neighbour / Super Voisin
  • 1210 Views
  • 8 replies
  • 0 Bravos

Resolved! Autopay failure

  Hi, been a customer for a while now. Noticed my phone wasn't receiving texts today and when I logged in it said plan expired and my autopay didn't go through. I had to manually pay. No changes to my cc info etc, any idea why this would occur? This ...

masonduke by Good Citizen / Bon Citoyen
  • 1043 Views
  • 8 replies
  • 3 Bravos

Resolved! Add on plans

What add on plan do I need to purchase in order to make calls from within the United States using my cellular phone? I currently have the $25 My Plan

tomwyatt by Great Neighbour / Super Voisin
  • 1168 Views
  • 10 replies
  • 0 Bravos

Resolved! Reactivating my plan

I suspended my plan for 3 months. I  activated today before March 29th as mentioned in the warning message, but I have "PLAN EXPIRED" in red beside my plan info. What does this mean? I topped up before the deadline so I am not sure if my plan is alre...

Yuel by Good Citizen / Bon Citoyen
  • 1311 Views
  • 11 replies
  • 2 Bravos

Resolved! Possible SIM Jacking

My friend, Steve used to be a member of Public Mobile.  About 4 months ago he cancelled and went with another service. Now, Suddenly he is receiving emails from the Public Mobile Community that are coming to his email despite the fact that he does no...

djanzen44 by Great Neighbour / Super Voisin
  • 1103 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't create ticket, can't send private message to support

Hi all, My ultimate goal is to reset my four-digit Customer Support PIN since I lost the original SMS that specified it when I signed on with PM, and I did not write it down. My bad. I did my homework, read previous posts in this community, and I und...

Login.png Private_Msg.png
xiv by Great Citizen / Super Citoyen
  • 2384 Views
  • 12 replies
  • 1 Bravos

Resolved! Cancel account

I signed up for 4 new phones for my business for COVID curbside.  I do not need them any longer and want to cancel.  How do I cancel?JIm

Forjim123 by Great Neighbour / Super Voisin
  • 904 Views
  • 9 replies
  • 0 Bravos

Resolved! Fongo Port to PM "cancelled" but I want to continue.

Hey all, I assume this is a "message the mods" problem. Someone have a link how? Anyway, I started a port out of fongo on the 4th March. I read that it can "take up to 2 weeks" so I waited. I can do everything on my phone but receive calls. SMS/MMS a...

BcqNZM7 by Great Neighbour / Super Voisin
  • 1431 Views
  • 10 replies
  • 1 Bravos
Need Help? Let's chat.