Why does it say the provider has switched off data?

[RebeccaWitham]

I have data left but today it said the provider has switched it off. Why??

[esjliv]

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@RebeccaWitham wrote:

I have data left but today it said the provider has switched it off. Why??

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@RebeccaWitham  some possible fixes / culprits:

1. Restart your phone

2. Get a SIM replacement (but first, try the SIM into another device to see if issues persist, and first wait it out a bit, if this is network related)

3. Phone Lost or Blacklisted.  Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

4. Non-Payment of Account (does your account show ACTIVE status: check self serve or call 611 from your device)

5. Temporary interruption in your area

[Ferret]

Thanks for your answer on this.  I haven't received the notification since turning my phone off and back on again, so that seemed to work.

[dust2dust]

It's intermittent radio problems. If the tower is not transmitting the LTE signal properly then the phone sees that LTE is no longer there and gives that internal phone notification. It has happened to me once before. It happened to me twice earlier today.

You could turn airplane mode on and off. Or do a restart. To let it reconnect if it can.

[RebeccaWitham]

That's right. I have to use wifi. What do you mean my "date is turned off?"

[LeePublic]

@RebeccaWitham @Ferret It could be a glitch from PM. Maybe I'd suggest raising a ticket to PM support to see if there's a problem on their backend?

here's the link:

https://www.publicmobile.ca/en/on/send-us

[JL9]

And your date is turned off and you can't access internet without WiFi? 

[RebeccaWitham]

I'm on a 5GB plan, $40 a month. According to my data usage I have just under half left.

[RebeccaWitham]

An alert/notification appears on my phone where my other usual notifications are.

[RebeccaWitham]

Yep, exactly the same as me!!

[JL9]

Is this a text? Am email? 

[Ferret]

Just happened again!  It keeps saying "Data temporarily turned off by your operator".  

Why??

[Ferret]

I'm having the same problem with a message saying the provider has switched off data.  I still have kits of data left for this month and so don't know why it would be switched off intermittently by Public Mobile.

[LeePublic]

Have you checked your data usage in your PM account or on your phone? What plan are you on?