Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I’d change my subscription since last month from 4G to 5G but my account was renewal this morning without the new subscription and my bank account was charge for the old subscription 4G. So now I want to change it but I don’t want to get charged twic...
Good Morning,My son's phone has a message PUK code required and the phone is locked.Sadly, there is no way to talk to a human about obtaining the code.A call to the automated service does not provide that option.Any other options to obtain the PUK co...
I received a message from public mobile yesterday, that my friend was active with public mobile. They even gave her a referal code. She was welcomed to pubic mobile. Her phone is still not working. We have asked her other provider to transfer her nu...
Hi Everyone,My father in law forgot email address associated to his account and no chance to find where email link goes on recover.However, password recovery text goes to my wife cell number. Whom should I contact to solve such problem?Thank you in a...
I bought the 3gb data addon after it was changed to say "Any unused data or minutes will roll over to your next subscription.". I figured this would roll over indefinitely like before but after I've purchased it I can clearly see the 30 day expiry. I...
how the hell do i even look at my plan??? is this the same public mobile as the past 3 years? when i get the app it only lets me sign up for a new plan. i already have one, and i want to look at how much data i have left! where do i find that informa...
For the junior members like me it was very hard to get into my account ,other forums I’m on have all the site options on the first page .Getting into your account and accessing it should be easy the first timeI have learned how to navigate my site n...
I tried to port-in my Fongo mobile phone number but apparently the number is deactivated so the port-in failed ? Now the only option I have in my profile when I enter back my mobile phone number it prompts me to "Wired Line" without letting me the op...
I received my number swap message late but still replied. I haven't heard anything and the messaged said the request would he reinitiated. How do I get a new request for my number?
I am currently in the US and do not have a roaming plan. I was told that I would still be able to receive SMS texts and calls - SMS texts do come in, but no voice calls. Also, the caller isn’t given the option to leave a voicemail. Is there any fix f...
I've been in limbo and past frustrated for days with no customer service help where this issue would of been taken care of in minutes. The system canceled my account yet I was able to get a new subscription, add funds and it keeps wanting to send ver...
I am away from Canada for two months and want to cancel auto payment for two months. But I can't log in to my account. After logging in asked for Resume activation and if I hit the button, It keeps saying "(Error Code: XXX)"I have tried the whole day...
I received the response in the subject line on Monday and it is day 4 now. I have received no update from public mobile yet. At this point, if I want to port my number to another provider what might be the process?
My new account is in the pre-activation stage waiting for delivery of sim from PM. When I sign on to PM self-serve account I just get a message to resume activation by downloading PM app.How do I complete activation without app?
New activation, the website said my phone was esim compatible so I didn’t order a physical SIM card. Now the activation says my phone isn’t esim compatible. How do I activate my phones esim so your app recognizes it or Just send me a physical SIM car...
I tried to log in in my account.I was asked to do the new secure thing.I did. I entered my account and changed my phone number.Now I want to get in my account and can't. They send the verification code to my old number that I don't have access anymor...
