[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cant call or recieve calls
I cant make or receive calls i did not make any number transfer..
website changes?
how the hell do i even look at my plan??? is this the same public mobile as the past 3 years? when i get the app it only lets me sign up for a new plan. i already have one, and i want to look at how much data i have left! where do i find that informa...
Resolved! Us Roaming Add-On
What US networks does Public access when in the USA? I can't seem to find that info on the website. Thanks!
Why couldn’t PM put all account information,sign/out and access information on the first page.
For the junior members like me it was very hard to get into my account ,other forums I’m on have all the site options on the first page .Getting into your account and accessing it should be easy the first timeI have learned how to navigate my site n...
Resolved! Wrong add on purchase
Could an agent please contact me to change my add on rewards to the correct US plan?
Resolved! Can I port my phone number with Telus but keep my plan and get a new number?
Hello, I would like to port my number to Telus and keep my plan with Public Mobile but get a new number. Is that possible?
Can't port-in mobile phone number from Fongo
I tried to port-in my Fongo mobile phone number but apparently the number is deactivated so the port-in failed ? Now the only option I have in my profile when I enter back my mobile phone number it prompts me to "Wired Line" without letting me the op...
Number swap issue
I received my number swap message late but still replied. I haven't heard anything and the messaged said the request would he reinitiated. How do I get a new request for my number?
Resolved! US roaming
I have just added US roaming to my account. When I reach the US do I have to turn on roaming in my settings to receive texts if I am not on. Wifi
Resolved! Calls not going to voicemail when out of service area
I am currently in the US and do not have a roaming plan. I was told that I would still be able to receive SMS texts and calls - SMS texts do come in, but no voice calls. Also, the caller isn’t given the option to leave a voicemail. Is there any fix f...
Resolved! Over charging
I paid for the next month sub 39$ and then upgraded to the 90 day plan 2 days later and paid 132$ doesn't seem right.
Resolved! Trying to re-activate account unsuccessful
I've been in limbo and past frustrated for days with no customer service help where this issue would of been taken care of in minutes. The system canceled my account yet I was able to get a new subscription, add funds and it keeps wanting to send ver...
Resolved! not recieving calls
@CS_Agent; can not receive calls, calls go straight to voicemail, and I changed to this service a month ago
Resolved! port to public mobile expired request
@CS_AgentHello,can you send a new request to my current provider to port my number to Public Mobile? The initial port request expired yesterday.
Resolved! Can't log in my account.
I am away from Canada for two months and want to cancel auto payment for two months. But I can't log in to my account. After logging in asked for Resume activation and if I hit the button, It keeps saying "(Error Code: XXX)"I have tried the whole day...
For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight
I received the response in the subject line on Monday and it is day 4 now. I have received no update from public mobile yet. At this point, if I want to port my number to another provider what might be the process?
Sim activation without app
My new account is in the pre-activation stage waiting for delivery of sim from PM. When I sign on to PM self-serve account I just get a message to resume activation by downloading PM app.How do I complete activation without app?
Resolved! eSim not working iphone11
New activation, the website said my phone was esim compatible so I didn’t order a physical SIM card. Now the activation says my phone isn’t esim compatible. How do I activate my phones esim so your app recognizes it or Just send me a physical SIM car...
Resolved! Locked out of my account
I tried to log in in my account.I was asked to do the new secure thing.I did. I entered my account and changed my phone number.Now I want to get in my account and can't. They send the verification code to my old number that I don't have access anymor...
Resolved! I couldn't receive any phone call
Hi There,I can make the phone call, but I couldn't receive any incoming calls since last month. What should I do?
Resolved! Alaska
My USA data package did not work last week when I travelled to Alaska.
Resolved! Using Saved Up Add Ons
I am out of Data for this month, I have saved up 2GB, 1GB, 500MB, and 200MB available in my add ons. Do they automatically go into my account? How do I add these? Also, can we add more than 1 at a time?
Resolved! Add-on Data improvement - now rolls over to the next subscription
Anyone noticed the change from 30 day expiry for add-on data to "will roll over to your next subscription"?For some reason the available add-ons have been posted twice but I'm wondering if the new wording means that essentially the data expiry timeli...
Resolved! Never receive my SIM Card
Hi! I order a SIM card a month ago and I never receive it. I try writting a ticket to get help but everytime I try it says Error 404! I don't know what to do can anyone help?
Resolved! overstates usage of us roaming
@CS_Agent I paid for the $20 1GB of US roaming data. I landed in Boston and turned it on for about 20 seconds. Didn’t even use it for anything because there was wifi available. It wasn’t working well so I went to my public mobile account to make sure...
Public mobile - signal strenght - 1-2 bars consistently
I am being advised to get a new phone as friends believe the phone has a weak antennae.I am being recommended to get a sonim phone, as it is outdoor durable to damage incidents.Q: is this a network situation or a phone issue . I have never got signa...
Resolved! Data
I just started with Public mobile 2 days ago. I have 20 gb of data but it’s showing red ? And a minus
Resolved! Cant access my account
I cant access my account.
Los Angeles, CA, US roaming didn't work
My plan has 3G data plan.US roaming hasn't work so far. Can you fix it asap?
