07-01-2023 01:18 PM
07-01-2023 01:53 PM
make certain to only select T-Mobile as preferred network... no others work regardless of what you read here. Depending which add-on you got, the data portion should work just fine as well as text. If you're having trouble with talk portion, does your phone drop to 2G when calling in US ? Do you know if PM has enabled volte on your phone yet ? What make / model is your phone ? When did you activate your current PM account ?
If you're in Alaska, the PM US Roaming add-on simply will not work at all. You'd need a local sim and a cheap plan for use.
07-01-2023 01:30 PM
by any chance, is the extra payment sitting in your available funds.
If it is, just leave it there for future service/renewal payment.
As far as using the addon, did you turn ON roaming on your device and connect to the T mobile network while in the US.
Sometimes rebooting device gets things going as well.
07-01-2023 01:20 PM
@SarahSchwartz99 yes , you can engage support for reversing one of the 2 transactions by messaging the directly here