07-01-2023
09:39 AM
- last edited on
07-02-2023
06:55 AM
by
computergeek541
I set my plan to auto change from my old plan to new plan of 39$ a month 20gb on July 1. I am getting no service at all even though my credit card payment is up to date and everything is checked. I need someone to help me fix this ASAP!! Thanks in advance!
Solved! Go to Solution.
07-01-2023 09:56 AM
@KirisanP - if this was an autopay failure, and your account is showing an amount owing then make a manual payment then reactivate your account.
If today is your renewal day, you may see your account saying a "hold" status on your My Account, this is normal until your plan fully goes through the renewal process. But losing services is NOT normal on renewal day or when you change plans.
When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) what does the status say? If suspended, and you have a registered card on file use it to make a manual payment through 611.
07-01-2023 09:43 AM
07-01-2023 09:42 AM
if nothing works, open ticket with PM support: