07-01-2023 11:18 AM
I went to Jamaica for 2 weeks my phone was locked by P.M. I have been back home 3 days my phone is still locked. I can't talk to anyone. This site keeps me going round and round back to square one. I'm so frustrated I'm seriously thinking of switching providers. I've been with P.M. for years but I'm at my breaking point. HELP!
Solved! Go to Solution.
07-09-2023 10:03 AM
Wow. How does an IMEI even get removed in the first place? Why would that clerk do that? Sucks that you had to go to the expense of a new phone because whatever they did.
07-09-2023 09:35 AM
No my phone was manipulated and locked by a store worker in Jamaica Beware. I called samsung great customer service. They said that the emei number was deleted and without it you can't unlock the phone ever. I had to buy a new phone. Lesson learned. This problem was not a public mobile fault. Thank you for all your help. P.B. is the best carrier.
07-02-2023 04:36 PM
See if the sim will work in another unlocked phone. See if a non-Telus/Koodo/Public sim will work in your phone. If it says something being locked then that is the problem. Let us know the exact message you might be getting.
07-02-2023 04:31 PM
I will definitely callsamsung. Thank you for your help.
07-02-2023 04:27 PM
Ok, that's possible. But upon returning and putting your sim back in it should have worked as explained above.
Samsung has a good service for unlocking phones. Try them.
07-02-2023 04:23 PM
@Diane2007 If you have been using the phone with PM without problem, them your phone was locked to Telus or Koodo. But PM being part of the Telus' family, you ou can try to message support to have the phone unlocked
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.
07-02-2023 04:19 PM
No could not use my phone in jamaica. The store I went to to buy the sim card said my phone would not take the new sim card it was locked. I will try a different phone with that sim card. Thank you.
07-02-2023 04:13 PM
Can you try the sim in another phone. Did you use a cell service in Jamaica?
07-02-2023 04:04 PM
Thank you for your suggestion I tried it does not work. My phone is locked.
07-01-2023 10:23 PM
Sorry for the late reply. Busy Canada Day party.
On your Samsung go to Settings>Connections>More connection settings>VPN>delete VPN profile if purchased a local SIM while you were in Jamaica.
If you didn’t purchase a local SIM then reset the network and go to Settings>General Management>Reset>Reset network settings>Reset settings. You will need to re-enter your home wifi password after the reset.
07-01-2023 01:05 PM
Samsung A5 2017 thank you
07-01-2023 12:46 PM
Yes my bill gets paid automatically. I will try what you suggest. Thank you
07-01-2023 12:44 PM
Samsung A5 2017. Thank you
07-01-2023 12:25 PM
Yes my bill is paid automatically. Thank you for your help I will try your suggestion.
07-01-2023 11:53 AM
What you’re writing is unclear @Diane2007
Try:
You could also try going into your network connections and disable “automatic” and manually select public mobile as the carrier.
07-01-2023 11:40 AM
hi @Diane2007 if you need support , submit ticket with agent here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-01-2023 11:37 AM
It is your phone setting that isn’t allowing you to connect to PM.
What phone do you have?
07-01-2023 11:32 AM
What do you mean 'locked'? Did you pay your bill on time? Is your account suspended?
More details are needed. Check your PM account with clean browser using computer to confirm if your account is still active.
07-01-2023 11:26 AM
first login My account using Incgonito mode and confirm if account status is Active
and did you use Jamaican local sim? if so, it could be that local sim messed up the settings.
check the VPN settings on your phone, delete any profiles there
then Click Reset all networks on your phone