Forgot my email account which I created the account

[sgtahyeah]

Hi I forgot my email account that I made my phone for through public mobile. I tried sending forgot my email at the main screen but non of my email address are showing Public mobile on any of them.

Since Public mobile does not have customer support im left with not options other than changing my credit card which will have an issue with my credit report when it stops payment.

Please help

[BKNS27]

@Hollister 

Staff hours have change to 9:00am to 10:00pm EST.

[sfy]

@sgtahyeah  With the latest update, getting login organized with Eversafe required passwords is a problem when have no access to old username nor phone to receive SMS. Open a support ticket, by clicking the link to  send a private message to the CSAs: https://productioncommunity.publicmobile.ca/t5/notes/compose page/note-to-user-id/22437.

To see private messages from the CSAs periodically click your avatar at the top right of your screen.

[Hollister]

@sgtahyeah 

You can contact an agent:

You will receive a response from an agent faster using the first option below, which is the preferred method.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.