07-01-2023 01:03 PM
07-01-2023 01:25 PM
the second account is working now? can receive calls?
8f so, message support to find the login email used
07-01-2023 01:23 PM
i tried the forgot email link. i have a feeling that it was through a provider we dont have anymore. no emails coming to our other addresses .
07-01-2023 01:11 PM
Thanks, I will try that
07-01-2023 01:10 PM
you can first try to Forgot email link ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true ) and then Forgot password link ( https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true ) on the login page there. They will send you the "hints" via SMS/email.
If that does not help, please open ticket with PM support
07-01-2023 01:10 PM
@JRees One email account for only a PM account (one phone # account).
Happy Canada Day
07-01-2023 01:08 PM
did you create an eversoft account using the second email address that you activated with?