07-01-2023 01:55 PM
hi,
We have been with PUBLIC mobile for five years and have had absolutely no problems at all. However, for the last two weeks, we do not have a strong enough phone signal to use our mobile phones inside our house. We must go outside on the deck OK now but not so good for the winter.
Can someone help please?
Dennis
07-01-2023 07:23 PM
@Denni you are on LTE but your phone could automatically drop back to 3G for voice or stay as LTE during voice, you have to check what the phone status showing dueing the call
You can however change your phone network type to 3G only and see if it helps the voice quality
07-01-2023 07:20 PM
i am on LTE with wifi off.
only 1 bar strength for signal and people say I am cutting out on all my calls.
ideas ?
07-01-2023 07:12 PM
@Denni VoLTE is voice over LTE. For most of us, we have been using 3G for voice calls, whichever plans you are on.
For you, you have a nee enough phone and should be using VoLTE instead of 3G
Try this,
first, make sure you enabled VoLTE on your device (Please note the option could be hidden depends on your iOS version)
iPhone: Settings->Cellular->Cellular Data Options->Voice & Data, enable 4G or LTE there
Then, turn of your Wifi first. Confirm in the phone status that it is showing 4G or LTE
Next, make calls, see if the signal indicator shows LTE or drop back to H or 3G. If it stays with LTE, then yes, you are using VoLTE
07-01-2023 07:05 PM
I phone 13 pro max.
I have LTE
I am not sure what LOVTE is ??
It does not show as an option for me.
07-01-2023 04:55 PM
@softech Too true, that's why we just have to recommend people stay on the latest bands their devices support.
07-01-2023 04:39 PM
yes @XionBunny . And Mobile providers freeing up channels for 5G, 3G will be the the odd man out and will just get worse. Impact to Telus and Koodo would be less as they opened up most phones for VoLTE. For us, because it is a cheaper service, people tend to use older equipment and PM had less VoLTE compatible phones on the list, voice calls would just get worse, and harder for us to offer help 😞
07-01-2023 04:31 PM - edited 07-01-2023 04:32 PM
3G signal is actually worse where I am, so in some areas telling others to switch to that may not help, it's recommend to stay on 5G preferred if your device supports it, and LTE preferred if it doesn't.
07-01-2023 02:10 PM
was it just voice issue and data is fine?
what brand and model your phone? I wonder if VOLTE helps , but it needs a more recent and main stream phone
07-01-2023 02:01 PM
in the phones settings can you try selecting 3G instead of LTE or 5G. See if that helps and let us know.