Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hey all,I recently lost my phone. I bought a new sim card but cannot login to my account because the verification code gets sent to the phone I don't have. They do not offer any alternative verification methods.Any ideas? I want my life back...Thanks...
Hello,As I was activating my account as a new user, I mistakenly selected ESIM and then went ahead to complete the transaction. I subscribed to the 45$ bundle.Now how can I retrieve that transaction and select a SIM card since I have a new SIM ready ...
My mother is having problems with her cell. It’s currently not receiving calls or text, but it appears to be still activate as she’s still being billed.I tried logging into her account, but am not able to receive the Eversafe code through text as it...
I am visiting CA and subscribed the new public mobile us/Canada plan, I changed the network setting to connect to T-Mobile (if use auto connect, sometimes phone with register to att and phone call will not work) , but even registered T-mobile, when I...
Hi everyone. I'm fairly new to the community still and was just wondering what it is I need to do to earn more community rewards and thus save more money off my monthly bill. Any advice or reccomendations regarding this would be greatly appreciated.
I was trying to transfer my current phone number from PM to Coextro (who use Rogers' network) but the porting has failed 2 times by now. What I was told by the Coextro support team was that my line was inactive (which is not correct, I'm still in my ...
I was going through the process of activating my eSim, from Chatr to Public Mobile. Chatr sent me a message saying to reply with YES to accept my number transferring. I tried replying but it wouldn’t send. Now my QR Code for Public Mobile doesn’t wor...
Hi I am unable to login to My account because I am currently in a different country and hence don't have access to messages that come on my phone number. Since OTP is never recieved, login is also not possible. Is there another way for me to login ? ...
My phone does not support 5G but the current promotion is great with 30 GB of data. I usually use my phone as a hotspot and 30 GB will be plenty for each cycle. Are there any implications that I should be aware of in upgrading to this plan if my phon...
if so, how do you find it to be? do you like it? Is it useable?i’m planning to burn through all of my data during the last week before I have to renew my subscription
I can’t login to my account. When I start the login process it loops me to an activation window. I’m trying to get to self serve so I can manage my subscription.
I just switched to 4G network 20G plan but my phone shows no internet under LTE nor 3G network and also I can not use 2G data bonus under LTE nor 3G network. What should I do? Can I go back to my old phone data plan?
I paid for, and have a receipt for an add on for us minutes. However my account does not show it and I cannot make calls (it says no more minutes available). Really annoyed and trying to figure out how to call family.
Like I'm not just some whiny complainer I swear. Just seems a whole bunch of $h|T always happens to me. I've tried endlessly to submit a ticket for my issue but it keeps on saying it's an internal error and sends me back to the page previous. Absolut...
This process has been a long time nightmare. 1- the security through Telus is terrible and a bad experience.my phone has problems I have a new iPhone that can only be activated vie eSIM card but please tell where I have go or do to get it !!!!. Pleas...
my problem is that I created a new account using the email xxxxxxxxx that used before which was associated to my previous public mobile number 780-xxx which was already closed. Then when I was about to port my number from cellphone provider, public m...
