Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It says my account needs a us roaming add-on. We don't live in the US and my wife isn't there.
Update credit card but still does not take payment.
I've lost my phone, and I can't log in without the site sending a code to my phone and SIM card... which I don't have. The chatbot was useless. How can I cancel my service?
Hi there,I selected a plan today and set it to change upon my renewal date. However, I changed my mind a moment later and cancelled the change. After that, I just can't choose another plan anymore. The page is stuck at the "loading" phase. Please see...
I require documents that prove the ownership of my phone number but there isn't anything like that available @CS_Agent
Although on webpage it says "you can activate esim in public mobile APP", but I cannot find it anywhere.Is it ready or not
Hi! I've been enjoying my $35/mo 2gb subscription for a few years now. I logged in today after the switch over and it says my sub is now $70 for the same thing, to which I am subscribed. What gives?
I have tired on several phones/computers, when I go to sign in / my account i keep getting bounced back to the public mobile main site. I am trying to get details on my current plan.
After registration can't log in to my account. The email was changed during the registration. And now trying to log in and the system asks for a new plan. I already have a plan and want to see my account.Please advise.
I it has been 13 days since i ordered my simm card and i have not received it. what should i do
I am blocked out of my account, how can public mobile say my email is invalid!! Its never changed, I AM BLOCKED OUT OF MY ACCOUNT SINCE THIS NEW UPDATE WITH PUBLIC MOBILE. THISIS SHAMEFUL!!!
Please help!!! I just bought and activated a new SIM and it keeps wanting to text me for authenication at an old Public Number from two years ago that I no longer have access to. It keeps taking me in circles to submit a ticket but when I try to ch...
I won't be able to use my phone for a specific 2 weeks within my subscription, can I? thanks all!
I changed my plan to the new $39 20gb and no awards (old rewards)are being applied on my upcoming payment !
Hello,i checked my payment and I don’t see my rewards applied to my up coming payment. I have auto payment, loyalty, and refer a friend rewards? How can I get this fix?
Hi,I'm getting email notifications that I have received a message from Public Mobile. However, when I follow the link, I get the below error. I also see no messages in my inbox. I was able to see messages prior to setting up a username. Any ideas how...
Hi, I bought a phone + sim from public mobile 3 days ago to activate a voice only 500 min plan at 15$ per month but can't find it anymore I can only see big plan starting at 39$ per month
Hi, Im thinking of changing to the promotion plan of $39 per month 20gb at 4g speed. My current plan is the old $45 per month but it says 5g on the top. Will it change the speed?
hello, i can't activate my sim card. I can't download the app because it's not available on my phone.it doesn't work on the website either. when I log in I can click resume activation but then I'm supposed to log in again and it doesn't workwhat can ...
Do I need to turn on data roaming in settings for the US talk,text,data to work?
Hi, this is Anna.I've lost my existing sim card while my travel.So I ordered new sim card from website and I got it yesterday. I tried to activate it to my profile but when I tried to log in, website kept asking me the verification code from text msg...
Hi I need help ASAP logging into my parents account or else we will have to leave public mobile and join another company. I am not able to login or even find the email that the account was associated with, can you please help! @publicmobile
Seems to be a recurent thing.I ordered and paid for a Sim card 3 weeks ago. Still did not received anything.order 50351What is the procedure from now?Juls
Hello, I noticed there was a new promotional plan for 20GB/month for $39/month. I'm currently on the 15GB/month plan and decided I would switch to the new 20GB plan. I went into change subscription and it seemed like i was successfully able to switch...
Hi all,I ordered a sim card online, and after two months, I still couldn't get it, even after two times that new orders has been sent.And, I cannot submit a ticket again to follow up.What should I do?
If I switch to a new subscription will I stay on my old reward system, and will I save the same amount because of the rewards after I switch?
We just set my boyfriend up with Public Mobile on May 22. Since then he has not been getting all his incoming calls and texts. Seems o my Telus customers come through? His children and work are not able to reach him which are a huge problem obviously...
Hello there,I had no service(data/internet, phone) at all since this morning, and when I tried to log into my account. I couldn't find any information and I can't submit a ticket either... my account: xxxxxxxxx@hotmail.comCan someone look into and ...
I paid for an eSIM and a $40/mth subscription but am unable to get the app to activate the SIM/service. I've been told there is no workaround for this issue, is it possible to get a refund for an unactivated service?
