Mobile data not working

[Nyleve]

I am having issues with my mobile data. I already paid $100 when my plan is supposed to be $44 and something with taxes. Nevertheless I paid I dont have mobile data. My cell phone does not support 5G. So Can i change my suscription to a 4G plan using the money i already paid? 

If not  I want my money back so I can change data provider. 

BTW this new system SUCKS! It is so CONFUSING! It is not a good idea to talk to a robot instead of personal costumer service. 

[hairbag1]

@Nyleve 

you'll have to ask the CSA's if they can do that. Here's a link so you can message them...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Nyleve 

your phone is not 5G compatible but you can still use 5G plan.  It is actually a 5G speed plan, meaning it will be faster when you use it on your 4G phone

Your data problem is not the 5G plane but a phone problem.  Try Reset all Networks on your phone and test the data

If still no data, tell us what model your phone is

[Chalupa_Batman]

Try this. Go into your network settings and remove automatic and choose Public Mobile. Reboot and check your internet