Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently ported my phone number from tigers however I can not receive phone calls or text. Rogers says my number is not ported. Can I have the phone number for the porting customer service. Been since Friday trying to sort this
Was there a free 2G promotion prior to Christmas? Previously Public had 2 free gigs and 200 minutes?
I am in the middle of porting my number over to Public Mobile and it was rejected. I would like to speak with a customer service agent to see what the issue is.
I got a refund on US add-on, but I cannot see my refund in by account , where it should be show .thank you.
Hi everyone,It has been quiet a while that I have been trying to subscribe for authorize payments, but whatever I try I get this error message and I'm really frustrated this, do you guys have any idea what to do about this? Thanks in advance!
We cannot get the code, because his phone is lost, and the email on the file is an old one he no longer have access to. Please help.
Does PM support Call Control like Koodo does?
Hello, I don't have access to myPM account. I did switch from Chatr to PM and did port out my number: xxxxxxxxxxxxxxxxxxxxxxxxxx My number is working on PM, she can text dial numbers etc. I cannot access her PM account, Ever Safe does ask for a valid...
I have just subcribed to Public Mobile's service via eSIM and switched my number over from another provider.Just curious, at Public Mobile, can I switch back to a physical SIM card? I have to reserve my eSIM slot for a foreign provide in case I need...
I am receiving calls from randoms and when i answer the call, they usually last 10 seconds, after 10 seconds they hang up. I tried to call one back today and the person on the other side told me I apparently called them in the morning about some amaz...
Hi everyone,I'm considering upgrading to the $40/60GB plan with 5G. Currently, I'm on the $25 plan, which I've been on for 4 years.My phone is a Samsung A31, and it supports only 4G. Will my phone still work with the 5G plan?The $39/50GB 4G plan is p...
I have a Canada-US subscription. It did not come with instructions. What do I do to get coverage by US carriers when I cross the US border?
I received a confirmation text from Virgin and replied YES to port my number to PM. After noticing my Virgin account is still active, I contacted Virgin and they say my port request was cancelled by PM. I can't submit any tickets it gives me an " oop...
I already placed a ticket 368593-275 and never received a response. I am waiting for my sim card since January 2nd as it was supposed to be delivered then. No response to my ticket and very hard to talk or chat with a representative. really fed up. ...
@CS_Agent I would like to change my plan from $15 to the promo $24 for # 902-xxx-xxxx
Signed up and the e sim failed, chats do not provide support. Help??
Unable to Activate my Subscription Please help
If anyone has been using a Data Only smart phone plan would you mind giving a review of how you got it, set it up, use it and how its been going with data and texting only. Or do you use another means of communicating with other phones rather than t...
Received new SIM for activation, while activating its not working and tried to use chat windows, now response. Anyone having same issue- No new activation working from APP
I was sent an e SIM card but I did not input it right so it says I have to talk to support to get another one sent but everytime I try and start a ticket I get error 404
I can't make calls but I can receive texts and sends texts my data is working buy still can't call out. I restarted my phone still noting for the past 2 days now
I can't finish my sim card activation.
I saw a guy on Reddit post this pic. I’d like to learn how to get the pre authorization points. thanks
Hello, I signed my wife up for a new plan last night. Went through the ever safe and successfully went through creating her account. After that I did a port over request from her number on Telus and got the text and replied yes within 90mins. Now aft...
If I remember well, Public Mobile used to sell phones some time (years?) ago?Is there any plan in the works to offer phones again?I would buy from Public Mobile 100% !!New or refurbs, either way I would love that.
Hello, I'm not able to receive any calls after transferring my phone number from Fido to Public Mobile. Outgoing calls, receiving and sending text messages are working. When received a text message from FIDO to confirm my transfer I didn't see it and...
Not sure if it's a typo or a system glitch, but basically when you run out of data, system says you're throttled at 256 kbps.Should be 512 kbps, right?
Hello,I recently subscribed to Public Mobile and I'm encountering issues with activating my eSIM and initiating the number transfer process.Initially, everything seemed fine when I logged into the app for the first time. However, problems began durin...
Cannnot retrieve voice mails. Press 1 on key pad. Directs me to menu, setting, voicemail. Shows voicemail number not set up. Can't access to set up. Thought this was automaticly done by Public Mobile.
I keep having to go back to the help chatbot and start a conversation, then it gives me the option to come to the community which directs me to my inbox. I can't find it otherwise...
