Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was surprised to find spam email in my community inbox. Emails about earning cash with links to go to websites. I thought all the email would be about my Public Mobile service. Heather
I get through the whole process to register my new sim card but it won't accept my Debit Visa to finalize the process and pay for the plan?
My SIM cards, ordered on January 20, have not arrived in the mail.
i can't remember my pin code for the account and having hard time to reset that i don';t have access to my account online either
Just noticed that in January I was double charged. Same day same amount on my credit card bill. What can I do?
I'm not getting notifications for my voice mail on my PHONE 13 Pro
I am new to Public Mobile. I ported my number over. However I am not getting calls? My texts are coming through though.
December 1, 2022 I received a Public Mobile email with “Refer a friend and you’ll both save $25” message. I decided to take advantage of this offer and got my wife her own phone and registered it December 3, 2022. I’m 79 and I thought I did everythin...
My phone says no service. Tried everything. Can't login to my public mobile account. Can't remember password and don't have the email associated with it anymore. Trying to find out my account number trying to have a working phone. Trying to get in to...
Hello, I activated my Public Mobile account last week and at that time requested my existing number be ported over from Bell. Apparently I missed a text from Bell authorizing this and they have locked my number. I contacted them and they said I nee...
On a recent trip to the US I bought a 15 day roaming and text ad-on that worked flawlessly. Then as that 15 days ran out I renewed the ad-on and it didn't work. I have opened several tickets with what is supposedly Customer Service with no response. ...
Hello. My name is Natalya. I have a problem. My phone number does not work for me, no one can call me and I also cannot log into my own account. Please help me figure this out. Thank you.
My calls go directly to voice mail without ringing or notification. I cannot find where to change this.
I'm still on the 3G plan, but want to move to a 4G plan. Will I automatically have my rewards switched to Public Points? Or can I stay with the old rewards plan?
Lost my iPhone. Was not able to pinpoint its location. What happens to my SIM card ?
I cannot login to my account in order to update my payment method
No longer a public mobile customer, but still being charged for last 3 months. No solutions no, customer contact, guess I have to get a new debit card
My number is absolutely Canadian AND valid !!!
This seems to be a common issue, and is 100% dishonest business practice in my opinion. I recently ported my number to Fido, and I assumed my account had been closed. I am no longer able to log in to my account at public mobile. I just received a new...
Might it be possible for Public Mobile to offer smaller US roaming add-ons? I travel to the US for work for a few days every month, and I have an electric car that I must charge using my phone. Paying $30 for 15 days makes no sense- it costs much mor...
I purchased a 15 day add on package last eve through my account using my friend's phone. It still is not active. And not acknowledged on my account. I'm using friends phone at present
Just tried numerous times used 2 browsers.
when I call someone, the former owner of my phone number is displayed on their phone
Hi anyone with a friend referral code I could use for activation? Thank you
I'm in Vancouver but I don't like the numbers. I prefer 778 or 604 numbers. I found a couple 604 in Squamish. Do you think I'd be good or should I stick with activating a new number with Vancouver number options? Thank you
How to customize last 4 digits of new number?
I changed plans on December, but my previous plan is still being charged to me for the the past 3months. How do I cancel the previous plan and get a refund, as when I switched to the new plan in december I clicked the option to switch the change to i...
Today, February 12, 2023, I unintentionally and accidentally changed my cell phone number on My Account and cannot change the cell phone number back. I receive text messages on the old cell phone number, but cannot receive phone calls on the old cel...
Are there reward points for purchasing a phone from the Public Mobile shop?
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| 855 | |
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| 459 | |
| 164 | |
| 143 | |
| 112 | |
| 91 | |
| 88 |
