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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26087 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37947 Views
  • 185 replies
  • 29 Bravos

Lost my phone

Hi I lost my phone got a new sim I need my phone number back 

Marksmitt by Great Neighbour / Super Voisin
  • 331 Views
  • 3 replies
  • 0 Bravos

canot use data/LTE

asked for a friend who owns two public mobile accounts, both of them cannot use LTE data recently. when they turn on the data,there is no sign of data service.location: waterloo/kitchener area. any one has the same experiences? thanks

yackinlyn by Model Citizen / Citoyen Modèle
  • 726 Views
  • 4 replies
  • 0 Bravos

can't make outgoing calls sim card changed?

I have had no issues with my phone for about 3 years now.today it comes up with a message the sim number is changed yet when I contact public mobile for a help request and password reset it sends the info to my phone...hacked?

stickland by Great Neighbour / Super Voisin
  • 245 Views
  • 1 replies
  • 0 Bravos

Cannot make out going calls

I can sent and receive text from  a number, they can call me, put when I call them get a 6UC2 error number is not in service

Brianajones by Great Neighbour / Super Voisin
  • 447 Views
  • 4 replies
  • 0 Bravos

UC 2 the number you dialed is not in service

I was trying to reach out to CRA 1-800-959-8281, but it says "UC 2 the number you dialed is not in service." I tried few times with my phone, but all failed to connect. However, when I tried with my kid phone, it reached out well.  Is my smartphone h...

gunsrow by Great Neighbour / Super Voisin
  • 874 Views
  • 3 replies
  • 0 Bravos

3G to 4G plan

Hi there, I have an iphone 8plus and I switch my 3G plan to a 4G plan. I turned the LTE 4G on and my phone still says 3G. How can I fix that?Thanks!

brrietze by Great Neighbour / Super Voisin
  • 335 Views
  • 2 replies
  • 0 Bravos

Can’t phone anyone

Every call I try to make, I keep getting the message “your call can’t be completed as dialed”路‍

kdereniw by Great Neighbour / Super Voisin
  • 481 Views
  • 4 replies
  • 1 Bravos

US talk & text plan not working

Need HELP!! Purchased a US unlimited talk & text plan for 15 days service and can’t get my phone to connect to any US network. The first 2 week US plan I purchased, worked ok, able to register on T-Mobile no problems. Once it expired, I purchased sam...

Cdaubin2013 by Great Neighbour / Super Voisin
  • 501 Views
  • 3 replies
  • 0 Bravos

Reset password

I'm not getting an email verification code when I go to reset password.  SIMon says email can take upto an hour, but that's lame as you only get 90 seconds to put it in 

Stephen8 by Great Neighbour / Super Voisin
  • 371 Views
  • 3 replies
  • 0 Bravos

my plan

why doesn’t my calling or texting work when i paid $40 for it. only my data works and it says i have no minutes but it’s unlimited calling and texting..

Rebel_2003 by Great Neighbour / Super Voisin
  • 310 Views
  • 2 replies
  • 0 Bravos

All calls

Unable to make or receive calls.

Mamap by Great Neighbour / Super Voisin
  • 279 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't make or receive calls!!

This company is really pissing me off. I can't receive or make calls since yesterday. I have some important calls to make since yesterday but none is going through upon my plan is active. 

No service

Can not make any outgoing calls,  keeps saying (Out Of Service).

How to get a Service Ticket

6UT1 errors each time I try to call out, and cant text ot attach pictures to my texts. Have Unlimited text. All bills paid and suggestions followed. Help, HELP!!!!!! Have no other phone. Please FIX 6UT1 ERRORS. Never had this problem before. Boy Im r...

CherryCoffee6 by Great Neighbour / Super Voisin
  • 378 Views
  • 3 replies
  • 1 Bravos
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