3x promotional data falsefully not shown in account

[Anonymous]

I registered for PM's $25 for 3GB for 12 months plan in October 2022. Now it's the 8th month I have been using this plan. However, today I just checked that there is no longer a promotional data section of 2GB in my account. Could someone working for PM fix this error for me? I would like to keep having my promotional 2GB for the next four months!

[softech]

nice trick @esjliv 

@Anonymous the long way, 3 dots on top right, select New Incognito Window (Tab) or Private browsing

[esjliv]

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@Anonymous wrote:

Hi, could you please tell me how to check using Incognito mode?

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@Anonymous   You can also use a keyboard shortcut to open an Incognito window: 

Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.

Mac: Press ⌘ + Shift + n.

[Anonymous]

Hi, could you please tell me how to check using Incognito mode?

[softech · Accepted solution]

@Wheels1 that was not a one time bonus.  OP was talking about this promotion

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-bonus-for-12-months-25-p...

@Anonymous  , yes, it was a 12 months for 2GB extra.  Can you check again using Incognito mode and confirm if 2GB is there?  If not, yes, message support and they should be able to add it back.

Again, message them here:

           https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Anonymous]

No that's not true. The promotion I got is 2GB extra per month for 12 months

[Wheels1]

The 2gbs are only a 1 time promotional add on. Once you’ve used the full 2 gbs it’s gone 😞

[DDM69]

We are just customers here:

[Handy1]

@Anonymous  Get support to investigate 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

  Watch for reply top of page to the

   Right ( envelope image )