Please can you message me the number to call the public mobile porting team to retrigger this process? My partner is also having this problem and cannot receive any inbound calls, texts or 2FA texts. He is currently using his old phone and paying for 2 phone contracts!! He has contacted public mobile with support tickets and nobody is getting back to him.
Hi, I am also having problem with porting my number in. It’s been a few hours and seems like the porting might need help from the porting team.
Can you please also inbox me the phone number to get assistant from the porting team?
Did you response yes to the Virgin Mobile port request text? Is your Virgin Mobile account active? What happens when you put your PM Sim card in your phone?
Here is some information:
A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed