Service HELP!

[Josee0412]

Ported number over my number and I can receive calls but not make a call, also no data service or text service in or out. Looks like provisioning needs to be reset. Already spoke with porting dep, they said moderator will have to reset esim provision.

[Josee0412]

• I think Inhave opened a ticket, but not sure links dont seem to work?

[Handy1]

@Josee0412  You. An try resetting newtwork settings to start , but to contact support here’s the link 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

  Watch for reply top of page to the

   Right ( envelope image )

[softech]

@Josee0412  open a ticket and see what major agent has.  

There was a post they resent another QR code and then work from there.  Please update us

[Josee0412]

Yes, many times over

[softech]

thanks @Josee0412  and @will13am  , I missed that

@Josee0412 did you reset all networks? Some customers need to reset networks for the eSIM to start working

[Josee0412]

it is an esim. Nothing to reseat

[will13am]

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@softech wrote:

@Josee0412 

what phone do you have?

Try reseat the sim card and reboot the phone once more

but true, it does look like a sim card provisioning issue.  It is an easy fix for PM support, you just need to message them:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

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Time to edit the canned responses, OP mentioned e-SIM, not sure how those can be reseated.   😁

[hTideGnow · Accepted solution]

HI@Josee0412 

 it should be an  setup issue with the account, please submit a ticket with PM cs agent

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Josee0412 

what phone do you have?

Try reseat the sim card and reboot the phone once more

but true, it does look like a sim card provisioning issue.  It is an easy fix for PM support, you just need to message them:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there