activation

[jordany]

The original poster was actually @John1947. The content has since then been deleted I believe. 

[hTideGnow · Accepted solution]

HI @jordany what was your original activation issue?

you activated and can't connect?

was it a physical sim card?

you tested it on another phone?

[DDM69]

We are all customers here...

[jordany]

It might be a good idea to directly contact the customer support via chat or direct message. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[LitlLdy]

@John1947 , please remove your personal information for your own security & privacy. This is a public/ open forum!

“We are all Customers here that help each other when we are able to but we do not work for Public Mobile!”

You can send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437   “This method takes longer to receive a response back”.

Customer Support Agents are available from:

- Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

[hairbag1]

@John1947 

only thing missing is your credit card number and pin !!  <---sarcastically said

Edit out all your personal info...could be some ner'do wells here.

Try restarting the phone