[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Refer a friend
I did not receive my refer a friend rewards
Frustrated with new changes locked out of system going on over week. And it got worse today.
Hey All,Sorry for the frustration. I've been communicating with a "CS_Agent"'s for over a week now. I've kind of hit a trifecta of issues that are conspiring to do me bad... You know like in prison, in the showers, and you guessed it I dropped the ...
@CS_Agent in our Community
@CS_Agent in our CommunityWhen I signed up I forgot to add the Public Mobile code of the friend who referred me to this service. Can I add it now before I've actually completed my subscription? My SIM card hasn't arrived yet so haven't made the switc...
Overcharged for two accounts
On June 6th I created two accounts, one for my wife and one for me. When I checked my credit card today there were three transactions from public mobile when there should only have been two. How go I recoup my $44.00.
Esim
I bought an esim because the website originally told me my phone was esim compatible but when I bought the sim it said my iPhone is not. How can I refund?
Resolved! Need support removing old bad phone number and esim
@CS_Agent help me with removing the phone number and esim I no longer have.
add on usage
I still have a lot of unused data and long distance minutes left ( shown on my enquiry ) in my add on why it is keep on saying I don't have any add on link to this account?
credit card
how do i update my credit card number?
It has been a week without help to my issue. Can someone post the link to PM the agent?
I bought a plan a week ago but still cannot log into my account. And without logging in, I can't really do anything. Very frustrating.
Resolved! how to login without phone
Now that I'm logging in through Eversafe, it asks for the PIN that it sends me via SMS. Previously, it used to ask if I wanted an SMS or email. I'm curious that if I lost my phone now, how would I log in to disable my SIM? I know I can add a trusted ...
going
Im going on 3 weeks of activating my public mobile account. It keeps saying it will send a 6 digit code to phone number to complete activation and full use. The code never comes through and my data is not activated I'm paying for it but it is not wor...
Adding a credit card to account
Hello,The new way of collecting payments is terrible. I used to just have to click pay with credit card and it would allow me to enter my credit card details. Since the upgrade to the site, my payment options have been deleted and it won't allow me ...
No longer have email
I no longer have the email linked to my account and I want to sign in to my account to cancel the subscription. Can I do this?
Can I have have my old phone number
A couple of mouths ago, my phone got stolen with my sim card in it, i just buy a new one, but when I try to connect to my public I only had the choice a nother phone number. But since, when I try to connect to my account they still send the verificat...
How do I login to my account without sim card access???? It kept asking for the code sent to phone #
I purchased this public mobile number for my mom. She left the country recently together with the sim card. Since then there has not been reception where she is currently at. Now I want to unsubscribe her phone services as she won't be heading back a...
Resolved! Activate new PM SIM to existing PM number
I lost my phone and SIM card and now that I have them replaced I need to activate my new SIM card to my existing account. Everything I've tried so far (following every instruction for every possible suggestion given) has proven unsuccessful and I ca...
Resolved! VoLTE on iPhone XR. New Subscription
I just subscribed to the $39/20 GB plan, moving over from Koodo. Both my wife and I have iPhone XRs. Since switching our phone call quality is terrible. Koodo had WiFi Calling, and I guess I didn't realize how much that helped. I read that new Public...
Resolved! Online order not received
Hello I ordered a cell phone on may 21 and more than two weeks later nothing received. Can I get help to track my order? Thanks in advance
Resolved! Phone call problems
Hi, people can not hear what we are saying on our phone when they call us or when we call out at times. Its been bad lately, maybe a couple of weeks. I used fongo to call on my phone and its fine. I reset the network on my phone and turned it off...
Resolved! Can new customers get $15 plan?
Hi,I've noticed on the public mobile there is no 3g plans for new customers.Does anyone have information on this?Thank you
Resolved! Transfer Number Activation Failed
Hi there, got myself a public SIM card, downloaded ge app, paid for a subscription plan, requested to transfer number from Koodo monthly and app says transfer failed. The helper ed to choose a new number first then contact customer service, however ...
Resolved! SIM card refund
I went to the Telus Koodo store to get a Sim card for my son so now I need refunded of the same card that you charge me that I never received. Thank you, Heather.
Network Error
Is anyone else having network issues? My husband and I both have had warning notifications that we are not connected to a mobile network.
Resolved! Public Mobile Voicemail Transcription (audio to text/email)
Hello. Is there a way that I could convert (transcribe) my voicemail audio messages into a written message, like as a text/email? I want to read these messages.Note:If someone calls me and my phone's power is on, I still want to have the option of ac...
Resolved! Data issues
My data keeps shutting off for extended periods with a message stating data is shut off by carrier what is this ? Going on 20 hours like this
login
why would it not let me login into new portal with old password used computer generated one worked ?
Errors in logging in and subscription. Anyone else in my predicament?
Upon logging in and 2FA, I get an error message (XXX) instead of the "My Account" landing page. The same error message occurs when I select the "Subscribe Online" after logging in.
Resolved! Can not log in to my account
I registered a sim card and got a new number . This number belongs to someone else. I can receive a 6 digits code to log in to my account to change the number. Need your help. Please advise.
Resolved! US roaming didn't work in Alaska
@CS_Agent on 26 May 2023, I purchased an unlimited talk, text and 3GB data add-on for my phone, to use on a cruise to Alaska. I am back home from my cruise now and was unable to use any of these features because I could never get a signal. Is it poss...
