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Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Long Distance Call to U.S.

How do I make a single long distance call to the U.S.?

Free SIM Card From the Txt msg

Hi Member, I just received the free sim card offer from the txt msg. I ordered one. I hope that it can help the new customer. Have a wonderful day

Resolved! Trouble logging in to account

I have tried to reset with a new password for two days. Cannot get in to my account. Keep telling me to retry later.

$37 5GB 4G plan

Has anyone noticed there is an option for $37 5GB plan when you elect to change your plan? Wish PM could have a $35 4GB 4G plan. Never came close to 3GB in data usage, but one extra GB offers a peace of mind.

Resolved! Will the option to hassle free and at no cost switching between plans ------continue?

Public Mobile offers a beautiful FREE option enabling account holders to be able to hassle free, switch account plans at no additional cost. For example, if you only need limited data then switch to the $15 3G plan but if you need more and faster dat...

Service issue

I can’t seem to send or receive texts or calls yet have full bars. Even internet won’t load

Port Existing Phne Number

Tried using self help to manually port phone number but had trouble with previous provider account number.

No Calling

I can text but I cannot call out or receive calls.2 beeps and it hangs

Login to account

After I set up an account and a password I was unable to log back in. For days now I am trying to change my password but am receiving the same annoying message that the password cannot be changed at thus time. Who can get the system to respond to my...

My account

I want to deactivate my number because Iam going back to my country. So please help me with the same as today is the last day of billing cycle. Thank you

changing email

How do i change the e-mail linked to my account?

US Roaming

Hi. I had purchased a 15 day roaming package. It expired and I purchased an additional 15 day package. That does not seem to work. I purchased a further 15 day talk/text and that did not work.I have read that you cannot stack one on top of the ot...

Quit the Subsscription // Normally just a month Sim Card

Hello all, I need urgent help. I bought a monthly pass with Public Mobil. I have clearly stated that I only need it for one month because i am from Germany. But now the subscription continues monthly and I do not even have the sim card.I was in Canad...

Plan Being increased without my permission

A few days ago I logged in to the account to look up information and at the next billing (which is today), the plan was increased. The usual plan is the 15$ but today I got charged for the 40$ plan. I absolutely did not choose to change the plan! The...

Resolved! Ordered SIM card 10 Business Days Ago

Hi, I have ordered a SIM card more than 10 business days, and still haven't received it. Is there anyway to check the status of the order?

Add on for talk text data

I registered for the add on and topped it and submitted $28.75 which came out of my account which was the wrong add on then I submitted $30.00 more on March 13th which will be coming out of my account today. But no service. Cannot get through with *6...

SIM card

I need my SIM card unlocked

Resolved! I need my puk code

I need my puk code i am locked out my device

Resolved! refund Add-on

Today I tried to buy 1GB data Add-on on the public mobile website. However, by mistake, I bought '15 days of US roaming' with $15.I tried again and I could finalize the payment of 1GB data Add-on. How can I get refund $15 for the '15 days of US roam...

Resolved! Quit and stop my plan

Hey, how can I stop and quit my plan? I already turned off the automatic payment, but I cannot delete my bank account information. thanks

Resolved! Lost SIM

I ordered a SIM and it never arrived so I went into a store to pick up one in person. Is there a way for me to reimbursed through my account for the SIM that never came?

Resolved! PUK

I need our PUK to use the phone, Please help!

Resolved! My us add ons not working

What do I do

Resolved! Renewal of US Talk Text and Data Roaming

I added funds to purchase a US Add On: 15 days Unlimited talk text and 3 GB data = Should be $30 + tax I receive a receipt confirming the foregoing but the money has not been deducted from my balance nor has the add on been activated. Can you help?

Resolved! Getting port error

Need help! Porting freedom mobile

Resolved! Shared Account?

Are shared accounts an option? Ex. With spouse?

Resolved! Rewards

I recommended Public Mobile to a friend and he tried to use my rewards code and was told it was not valid He went ahead without my code, registered and is now a customer.is there a way to get this fixedDOUG

Resolved! Change account email

I would like to get into my account to update the email address. The email on the account no longer exists, so I cant log in as the security number is sent to the defunct email address. ThanksGina Breaks

Resolved! New SIM number not recognized and phone not working

I bought a new Public SIM card when my old phone was lost.Public system doesn't recognize the SIM card number as valid.I have no phone service.

0 data

I have just topped up with a 15$ payment but data usage is still at 0

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