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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Recharge,

Need to know how I can recharge my phone as my number is registered under someone’s name and it is not working , Pls suggest

didn't receive pre-aunthorised payment discount

Hi,I'm wondering why in didn't receive 2CAD per-authorized payment discount? even-though I per-authorized my payment last moth.

Code refer a friend

How can i use a refer code ?

Resolved! 15GB of 4G speed for 40$

I received an email from Public Mobile Marketing Preferences, about upgrading my phone >>>(Now that we’re 100% digital, we’re offering huge discounts on 4G Speed Plans. With our We Save, You Save Discount, you can get 15GB of 4G speed data for just ...

Account suspended for no reason

I was on the old plan for $60 something for 90 days but it had no text service. So i tried to switch the plan right before making the renewal payment to $25 plan, which ofcour didnt work. They just renewed my old.plan. So, i went to that bot help ...

my account

hey i transfered my phone number to koodoo, and now i cannot get into my account. i wanted to keep my public mobile accoun

Resolved! Outgoing call minute doubled

November 4. 7:43PM. A outgoing call got charged 38 minutes twice.

I been charged for 3 Plans activations

Resolved! I been charged for 3 Plans activations

Hi, My Name is xxxxxxxxxxxxToday November 16, 2022, I activated two SIM Cards, One for my wife and one for me.in both SIM Cards I selected $40 Unlimited Canada-wide minutes + 15GB data at 4G speed plan.one for xxxxxxxxxx, and the other for me xxxxxxx...

Resolved! My usage and usage history for data are different

Hello! I have 1GB of data every month. It has just been 4 days since my plan got renewed and I got a message saying that I've used 95% of my limit. My usage tab on my home screen shows 942MB used, but when I check my usage history, it shows that I ha...

Resolved! 15GB for 40$ Plan - What happens if I miss a payment?

Do I get a little few days of buffer to resume payment without losing the plan? since i heard this was a unlimited time plan. Which does not expire if you get it in the time period that it is sold

Resolved! Data not working

Please help me get my data working on my phone.

Resolved! Plan did not update as I requested

Hello,My plan renewal date was Nov 13th. I thought I selected "$40 Unlimited Canada-wide minutes + 5GB data at 4G speed" to apply on my renewal date. Of course I have no way to check or verify that now, it doesn't show me anything in my account. Can...

Resolved! Sim Card

Hi I ordered a Sim Card from Public Oct 31\22, Order #313287. I have got the order confirmed A will ago , can you please check where it is now . Thank You Bernice

Sim card replacement

I got a new sim as my previous phone was sto

No incoming calls

I have had an issue where I can’t receive any call .My family and friends have reported trying to call me

Calls dropping/not recieving

I have had an issue where any calls I try to make either take a few minutes to be placed, or don't get placed at all.My family and friends have reported trying to call me and they go straight to my voicemail, even though I don't see any missed calls,...

Locked out of my account

I got locked out of my account. Can it be unlocked? xxxxxx@xxxxx.com Thanks! Edit by Dunkman: removed personal inforamtion

New phone sim card compatibility

Hi, I just bought an unlocked Samsung galaxy S21 FE 5G phone. I can't use the sim card from my old phone as it's a Galaxy Grand Prime (yup!) and the sim card is a different size. Any advice on what to buy so it's compatible with Public Mobile? Will I...

Resolved! People who call me get a busy signal

I have tried all the easy fixes but nothing seems to work. I switched over from sasktel 3 days ago and just now realized that anybody whos been trying to call me only gets a busy signal. I can make calls and send/receive texts but just cant receive a...

I can’t receive amber alert

And I don't have the "Government Alert" under notifications.Should my SIM card from public Mobile support Government Alerts? Could you help me resolve this issue? Thank you!

cant use phone

run out of data want to use my account

I lost my SIM card and don’t remember the email.

Hi. I lost my SIM card and was trying to replace it with a new one, but I don’t remember my account email address and can’t login to swap the sim.Can you help me to restore it?My phone number is (***) ***-****. Thanks.

$40 - 5GB data at 4G vs $40 - 15GB at 4G

Looking at upgrading my $25 - 3G plan and I have two options. $40 - 5GB data at 4G and $40 - 15GB at 4G. Is there something I am missing here. Why wouldn't I select the plan with 15GB?

how

how do i change my credit card

Resolved! Upgrading plan - keep all bonuses?

Probably a stupid question, but if I upgrade from my $40 for 5G plan to $40 for 15G plan, do I keep all the bonus Gigs and LD international minutes I’ve been given last few years? Guess I’m a saver. Thanks!

New offers

I have a $50 plan including 3G,10.5 GB , unlimited Canada wide and USA calling I noticed that these new offers do not include USA calling I want to know if they stop offering USA calling?

Resolved! Switch plan on renew date but still showing old plan today but proper payment taken

Hi, I was on the $35 3GB 3G plan. And my monthly renew is on the 15. I got the promotion message to switch to the $40 15G 4G plan. And I did that thru my account and the switch at renew date. Which was yesterday. Today I login and my account shows ...

Telephone spoofing

For the past two days someone has been calling across Canada (mainly Quebec and B.C.) using my telephone number. I have rec'd maybe 20 calls a day from people so-called "returning" my calls. I've left a voicemail telling them that someone is using ...

SIM issues

Just switched over from Cityfone and it appears everything went fine but the SIM appears to not be working. I restarted my phone and it says "Not registered to a network" and "Emergency calls only" Removed the SIM and confirmed it is in correctly and...

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