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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22037 Views
  • 181 replies
  • 24 Bravos

Resolved! NO SIM problem

Greetings all.I bought 2 SIM cards online, for me and my partner.Started activation process on 1st one, all well went but both of our phones show NO SIM.I decided to wait and started with activation of 2nd SIM. Everything went well same as first one,...

gektor45 by Great Neighbour / Super Voisin
  • 958 Views
  • 7 replies
  • 0 Bravos

Trouble shooting my phone (android)

This is a question about android phones (although maybe it isn't even specific to androids). My phone is maybe a couple of years old. I use it daily for lots of things (internet and calls and texts ). It has been a good phone. I noticed in the last 6...

jadedetrey by Good Citizen / Bon Citoyen
  • 688 Views
  • 7 replies
  • 2 Bravos

Resolved! Unable To Make Payment

Hi There, I've been trying to make a payment all day and for some reason the system is not accepting my credit card information.  I have contacted my credit card company and they said all is fine so it's not an issue on their end, in fact, I verified...

alx886 by Great Neighbour / Super Voisin
  • 956 Views
  • 12 replies
  • 0 Bravos

Resolved! Plans

Hi there. I'm on the $15 plan which says it includes 100 Canada wide talk. There doesn't seem to be an add on for more outgoing local calls. Do I have to get the next step up plan if I want more calling? The $25 plan doesn't mention how many talk min...

RLJones0815 by Great Neighbour / Super Voisin
  • 705 Views
  • 6 replies
  • 0 Bravos

Resolved! Sim card didn't come home

I bought 3 SIM cards on December 19th, but they still haven't arrived at my house. I waited too much and I am tired.

KIROUNG by Great Neighbour / Super Voisin
  • 586 Views
  • 5 replies
  • 0 Bravos

Resolved! Overcharged

Hi, recently I lost my debit card. So, I have received a new one. I updated my AutoPay to have my new card. Public Mobile was suppose to take $23.73 from my card. However, they took $54.24 ($28.25 + 25.99). Public Mobile, can you please refund the ex...

Suganthy by Good Citizen / Bon Citoyen
  • 820 Views
  • 14 replies
  • 1 Bravos

Pixel 4a - turning off my data turns off my network

Hi everyone, I recently got a Pixel4a and when I go to turn off my data it shuts off the network so I can't call or text. I can get it to allow text messages but not calls when the data is turned off. Does anyone have a similar problem, if anyone els...

jjamroziak by Good Citizen / Bon Citoyen
  • 863 Views
  • 13 replies
  • 2 Bravos

Resolved! new sim card

I ordered a sim card 2 weeks ago, where is it?Is this how bad your customer service is going to be?Even bell is not this bad!

wiartonsunset by Great Neighbour / Super Voisin
  • 1207 Views
  • 8 replies
  • 0 Bravos

Resolved! Promotion

I'm thinking of joining. Was wondering if I do the $25 with 5g will that stay on my account every month as long as I keep it the same. Or is it only for the month

Char1032 by Great Neighbour / Super Voisin
  • 631 Views
  • 7 replies
  • 0 Bravos

Hi

Combined thread by same OP

Dunkman by Oracle
  • 165 Views
  • 0 replies
  • 0 Bravos

Resolved! Re: Number Porting

how can i take steps to ENSURE that i do not lose my koodo phone nbr?

kiyakker by Great Neighbour / Super Voisin
  • 676 Views
  • 4 replies
  • 0 Bravos

Resolved! What does call type "web" mean in the usage history?

I noticed I have 2 lines in my usage that look like this:05/01/2021 12:56Web     0.717 MBMB$0.00 05/01/2021 3:53Web     1.831 MBMB$0.00 Once again, I have my data turned off and I am using my house wifi, so I am wondering what this means or why it is...

Resolved! new activation question

I activated a new account at Walmart. How do I know I got the new promotion for one month free and GB?I also asked the Walmart agent for the referral code that I had from my other account. How do I know all has been applied.

Vancouverr by Great Neighbour / Super Voisin
  • 289 Views
  • 2 replies
  • 0 Bravos

Setting up Auto Pay

Hello everyone,  I am having trouble setting up my auto pay services. It is telling me this message: "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your cred...

kesduncan by Great Neighbour / Super Voisin
  • 1060 Views
  • 7 replies
  • 0 Bravos

Re: Beginner’s Guide to the Community

Hi there,I received a SIM CARD in the mail today that my husband had originally ordered under his email, but now I want to use to come over to PUBLIC mobile I get an INVALID SIM error.I do not have any account with PUBLC Mobile yet but appears have a...

binisha19 by Good Citizen / Bon Citoyen
  • 676 Views
  • 3 replies
  • 0 Bravos

Re: No Signal/SIM# on account is different.

I have also the same issue. My Self-Serve account was simjacked just last week. I have a question about how to prevent this from happening in the future.  Is it possible to set a 2-factor authentication using an SMS or an application like Microsoft A...

vadimdumin by Great Neighbour / Super Voisin
  • 903 Views
  • 7 replies
  • 0 Bravos
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