05-23-2022 01:37 PM
05-23-2022 02:38 PM
Did you plan get suspended due to non payment bc the card wasn't updated? In that case you can get a voucher at a store like shoppers drug mart or 7/11 and manually add the funds with *611 and once you get your account active again you can sign up for a self serve account
05-23-2022 02:00 PM
Did you originally activate in store? Then you just set up your self serve account by getting the 6 digit alphanumeric code texted to your phone? Give it a few minutes.
If you still cannot log in using your email as the username and the password you chose then contact customer support. Skip Simon. Choose the second option below and read the spoiler. Type "Cannot log in" in the subject line. Explain your issue in detail.
Keep an eye on your private message box the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.
05-23-2022 01:40 PM
@Shamagandhi So, you got confirmation text, created the login credentials but still unable to login after?
Open a ticket with PM Support and they will help you to sort this out
1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".
2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there