Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On Friday, 2 December I referred my husband to Public Mobile with referral code given. However, up until now, I don’t see the reward showing up my account ( $2 off from my bill and my husband’s bill) Also, my husband and myself should get an addition...
I was sent a text about the 2GB data and 500intl minutes, I replied to the text and got a confirmation text sent back. But when I checked my account I do not see any add-ons in my account. Another concern I'm having is that even though i am using my...
Just found the 2020 version of "More is Merrier with Public Mobile". PM has changed the mechanism in 2021 onto 2022.
I want to chat with a Public staff member about my gifts this afternoon. Specifically et a bonus of 1 GB of free data with Public points
Hello all. I've had the $15 plan for two years now and I used to get 250mb for the plan and 250mb for auto pay. It appears over the last few months the 250mb for auto pay has vanished. Has there been a change from Public Mobile or is there a technica...
I am trying to get a new SamSung Galaxy S21 phone going. it requires a SIMcard, but I don’t have one since my existing SamSung A5 on PublicMobile is operating without one. Can I get a SIMcard for my account from PublicMobile please?
I am trying to activate three SIM cards. I have gone through all steps, selected plans, etc. but receive mesage: We were not able to process your payment. Make sure all information is correct or try again with a different card. I have tried six times...
Hey! So I have seen that you can earn reward money from the community tab, but I am curious how this works. ie: ___ many comments/ posts/ minutes online gets you ___ dollars/cents
I just received a message from public I think it was scam ??(Public Mobile here. To get you in the spirit of the season, Public Mobile is giving you a one-time gift of 2GB of free data and 500 free intl. long-distance minutes. Reply YES2 to instantly...
Does anyone know when the holiday text message offering the free data and intl minutes will be sent out? I've seen other people posting about it and saw the ad, but I have not received my text yet Thanks
Hi, I was wanting to change my current plan to one with more data, but I am concerned that if I change my plan I'll be changed from the old rewards program to the new one. Does anyone know if I can change my plan and stay in the old rewards program? ...
Bonjour, Last nov 29th I just change my service from Public Mobile to Videotron, but on 28th they took money in My Account for December and I dont use the service. Can I get my money back? Thenks a lot
Hoping it’s a quick and simple fix to your provide the new one from my phone!
I received an text on my mobile - To get you in the spirit of the season, public mobile is giving you a one time gift of 2gb of free data and 500 free international long distance minutes. Reply YES2 to instantly apply these add-ons to your account. ...
I am a new public mobile customer. I saw my 5% reward points in my account but not the additional 10%. Do you know when they will appear?
My previous service provider Rogers, says the porting of my cellular number was not completed. Please resend them a porting request in order that they may process it.
Hi Team,I changed my plan and billing on 7th December 2022. Amount has been deducted from my card but the Data Limit and Plan details are still showing as old one.Kindly check and rectify the error
I was on the 250 MB plan and then I upgraded to the 1GB 3G speed. I've been charged $25 for the last two months and I'm just realizing that my profile still show my current plan as the $15. My plan usage tab shows the $15 plan.What is going on?
Hi,I join the public mobile and you already charge. I start to use the phone today. The outgoing calls is fine but incoming call and text message no respond. So If someone calls me I don't know. Could you please check it for me. How long should I wai...
I'm looking to shift to a bigger & better plan and there's a "new promotional code" area, does anyone know of any bonuses right now? I'm not meaning to be greedy but am hoping to maximize where I can. #InflationSucksI tried the "12MONTHS12GB" code bu...
im having problem with my payment and I need to re-activated my account
So pretty well what the tile says. I have a phone i bought off amazon and bought a new sim card for it. I did all my phone updates and my sim shows its registered on my public mobile account. But when i put the sim card in it says SIM Not Supported ....
I am getting a SIM unavailable error pop up and no service at random times. I thought it was my phone, so I switched my SIM to another phone and same thing. Been happening over the past 2 weeks at random times.
I adhered for the promo at 40$ (4G and 15gig) and for some reason the plan isn't active. Why?
It seems like a lot of people received the text already; have been a customer since July and I've yet to receive mine.Is it because I'm still kinda new? Still a lot of time before it ends, but I don't want to miss out.
Hi I signed up for 20gb 4g data for 55$ - 20$ with promo code for 15 months. My bill was also like 40$ even though I have 17$ in rewards, so my bill should've been around 20$. Also My plan was renewed today and it's still on the 3g 10,5gb 40$ plan.. ...
I mistakenly unsubscribed…how do I re subscribe?
Is it worth switching from from Rewards to Public Points? I currently get $2 pre-authorised payments, $2 loyalty & $2 refer a friend? Also, can I still get money off my bills if I help out in the Community section if i'm still on Rewards instead of P...
