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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12040 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 22975 Views
  • 183 replies
  • 25 Bravos

Resolved! Payment And New Bank Account

I set up a new bank account but I have the same card number, so will my payments automatically come out of my new account? Or do I have to contact somebody to give my new account number? 

Mel8 by • Great Neighbour / Super Voisin
  • 363 Views
  • 1 replies
  • 0 Bravos

Resolved! 5g promo

Hi, I am new here and I just wanted to make sure that there were no promo codes to enter for this one. I subscribed 2 weeks ago before activating my account today. I know it will be effective in 30 days but I am wondering if it is all automated or if...

MenryG by • Good Citizen / Bon Citoyen
  • 701 Views
  • 6 replies
  • 0 Bravos

Resolved! autopay stopped working and service stopped

I've seen variants of this problem elsewhere on the boards but no firm solutions: -I have AutoPay on multiple accounts and it has been working well until today (when one of the accounts was due to autopay) and I haven't been able to call/text/surf.on...

Re: Double charged

They charge  $25 auto renewal   and $15for 1GB  addon even i didnt apply for addon

AhmadIB by • Great Neighbour / Super Voisin
  • 362 Views
  • 4 replies
  • 0 Bravos

Re: Double charged

I just signed up today and was charged one charge of 17.25 and another of 14.95. (I got the 15$ plan for my daughter). Strangely, after I activated, I also got 2 of the exact same emails telling me I was activated. I really don't want to be charged t...

TerryMTL by • Good Citizen / Bon Citoyen
  • 861 Views
  • 9 replies
  • 0 Bravos

Resolved! Re: texting

Yesterday, out if the blue, I could not send it receive SMS messages from my brother without having data or wifi on, but I can text other numbers?Is anyone familiar with this problem?

rbrisbin by • Good Citizen / Bon Citoyen
  • 632 Views
  • 6 replies
  • 0 Bravos

Resolved! transfer number

Hi, I have a problem. yesterday I activated my sim card, and I want to transfer my mobile number from koodo to public. I also fill a ticket form for that, but still, my number has not been transferred. I need to do that urgently regardsSoudeh

Soudeh by • Great Neighbour / Super Voisin
  • 983 Views
  • 9 replies
  • 0 Bravos

Resolved! Long Distance minutes

I have 300 long distance minutes. But I am unable to make a call to Guyana. When I 1st bought this add-on, I made a call, but now I am unable to. Any reason? 

jahana25 by • Great Neighbour / Super Voisin
  • 423 Views
  • 2 replies
  • 0 Bravos

Not recived SIM card

I bought a sim card since 15 January but I don't recived yet today 5th of Febrary.

acan by • Great Neighbour / Super Voisin
  • 740 Views
  • 10 replies
  • 1 Bravos

Resolved! do not receive incoming calls

just (2 days ago) switched to public from virgin,    Incoming calls go to another virgin #. Outgoing calls and texts are okay,   what to do ?,can sim card be reflashed?

WR5440 by • Great Neighbour / Super Voisin
  • 567 Views
  • 3 replies
  • 0 Bravos

Texts not being recieved at random times

Hello all, I am having issues with receiving text messages. It happens at random times and is not limited to only one number. For instance, I was sent two messages from the same number, the first message went through, the second did not. They were se...

Caerels by • Good Citizen / Bon Citoyen
  • 379 Views
  • 2 replies
  • 0 Bravos

SMS (Text Msg) issues

Hi all,I am encountering a weird issue. My kids both use Public Mobile. When they are at school, they can text me (we all have 902 area code), but they can't text my wife (she still uses her old 604 area code). At home, they can send SMS (text msg) w...

MDodson65 by • Good Citizen / Bon Citoyen
  • 592 Views
  • 6 replies
  • 0 Bravos

Resolved! Two Plans, One Bill?

Hello,I have a Public Mobile plan for myself, and I'm planning to get a new SIM card for a family member's phone, so that he can have a plan too. Is it possible for me to combine the bills so that I can make only one payment (like a family plan, I gu...

Oracle365 by • Great Citizen / Super Citoyen
  • 803 Views
  • 3 replies
  • 1 Bravos

Resolved! Posts are being edited....

I just noticed that all of my recent posts that included the phone number to the Telus Port team have been edited and had the number removed even though calling it solved the issue. There is no "Edited by...." and a reason like we see when an Oracle ...

kb_mv by • Mayor / Maire
  • 884 Views
  • 21 replies
  • 2 Bravos

Resolved! Can’t access the email registered w/ PM for pass reset!

Hey guys, I’m Rachel. I need help!! So I have zero access to the email address I originally used to register for my public mobile account.Because of this issue:  I can’t receive a password reset email to sign into my self serve account. How can I fix...

Resolved! Can't make local calls.

Today I tried making local calls & kept getting a recording saying it can't connect the call as I do not have a long distance add-on plan. What is wrong, why is it doing this?

Rjh1912 by • Great Neighbour / Super Voisin
  • 662 Views
  • 10 replies
  • 0 Bravos

Resolved! i can’t sign into my account

i’ve been trying for awhile to sign into my account. it’s saying the “field is required” when i have filled it all out. i’ve tried resetting my password and i tried making a new account and it won’t let me because it’s saying my email is already vali...

kass01 by • Great Neighbour / Super Voisin
  • 977 Views
  • 12 replies
  • 0 Bravos

Advice on dealing with SPAM calls

Hello, I am receiving spam phone calls about once every 5 minutes. So far today, I have received 141 spam phone calls.  This is actually happening to my Telus line, not my Public Mobile line, but I figured that the advice would be transferable.  Ever...

WoozyPolarBear by • Model Citizen / Citoyen Modèle
  • 599 Views
  • 11 replies
  • 0 Bravos

Resolved! One month free and 5Gig not showing upon activation

Hi,During the limited time offer of one free month and 5gig of date during January 2021 I entered my email and the web page said "This is confirmation that the email address you entered is now eligible for this limited time offer..." "activate by Feb...

jmeborg by • Great Neighbour / Super Voisin
  • 758 Views
  • 5 replies
  • 0 Bravos

Reduced voice coverage Winnipeg

I received a text a few days ago indicating that Wiinipeg and Brandon, the two largest cities in Manitoba, will experience reduced voice coverage. The text also included a phone number for more info. When I called the number I was asked if I wanted t...

Osbornecyber by • Great Neighbour / Super Voisin
  • 977 Views
  • 15 replies
  • 0 Bravos

Resolved! voicemail message timestamp - how to change time zone?

Hi, all.For playing a voicemail message, is there any way to change the annunciated timestamp to use local time (or specific time zone) format instead of UTC? I've gone through all the menu options and couldn't find anything applicable. 

bw0 by • Good Citizen / Bon Citoyen
  • 2687 Views
  • 8 replies
  • 0 Bravos
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