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I have a defective sim card. I ordered and paid for a  new one from Public Mobile 3 weeks ago...I hate the chatbot since I am unable to initiate a ticket, getting 404 error. I am in a frustrating loop. How do I connect a living person?Luckily, I was ...

iphone can receive calls and text.I get a failure notification when trying to make outbound call.I have tried a factory reset without success