06-13-2023 05:30 PM
I just subscribed and I received an error message saying there was a problem with the eSIM. I have no service or data. I tried to submit a ticket but got an error message. I can’t find an article that answers this and unable to contact support.
06-13-2023 09:50 PM
Thanks! I will give that a try.
06-13-2023 09:49 PM
Thank you! I couldn’t find the page anywhere.
06-13-2023 05:49 PM
You will need to contact a customer service agent either via ticketing or private messaging.
https://www.publicmobile.ca/en/on/get-help
Start a chat to submit a ticket
Or
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-13-2023 05:48 PM
@CarrieLumsden so, you got the eSIM profile installed yet? or not to that stage?
If you got the eSIM profile installed, try to reboot the phone and click Reset all networks
If that does not work, please open ticket with PM Support:
