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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

auto payment not charged this month

I have autopayment but for this month for some reason I wasnt charged and now my service is deactivated, whats going on????

Gone on international holiday / Didn't know Public doesn't work outside Canada / U.S.

Hi there,I have just arrived in New Zealand to find out that Public does not operate outside of Canada / U.S.My account is pre-paid each month so it remains active. How can I retrieve text messages that are being sent to my number?Cheers, Matthew

Changed Plan to “Right Away”

Resolved! Changed Plan “Right Away”

Hi guys, I wanted to change my plan on the next cycle to a cheaper option and thought I selected $25/ month, but when I checked my next bill I was still charged for the $35/month plan. So Ioaded $25 pre-paid into my account and selected the cheaper o...

Resolved! Ulefone Note 9p compatibility with public mobile?

Hello, I'm interested in this phone: Ulefone Note 9P Amazon.ca Looking to confirm that it will work with Public Mobile in Canada since it is not on the compatibility list. Will it work completely or not have coverage in some areas? I really don't und...

I can't make a payment on my account?? The image below is what appeared right after I hit make payme

Resolved! Account disabled

Hello Community,I am trying to log into my public mobile self-serve account. However, after many attempts, I discovered my account may have been disabled.I was abroad for about 4 months, and for this reason, I temporarily disabled my account. During ...

Can i set notification when my data is low

i see that iphone reset counter is good but still i have to do it manually every 30 days and when to reset as i have activated my line last week. Can i set notification from public when i am low on data lets say 10-20% left so i slow down until my n...

Payment voucher

Well. I posted yesterday about a payment voucher being nearly visible - thinking that was the issue to why I couldn't successfully add funds to my account. I bought payment voucher #2 today . from a different location. Voucher is clear visible. Pai...

Resolved! not able to receive calls

hello I transferred my number from freedom to public a week ago, all services are working but I'm not able to receive calls. I don't have my old sim card now.

Porting from Bell to PM?

I want to port a number from Bell to PM, probably at the time of creating PM account. There is no working SIM card for the Bell line (Bell screwed up activation of replacement SIM, and now wants us to go to a Bell Store and pay $10 to replace). Does ...

cannot make phone calls

Suddenly today I cannot make phone calls...i can recieve and send and recieve msgs but no outgoing calls.tells me to add a long distance addon even though i am calling provincially as usual.tried my sim card in another phone and same issue there so i...

Resolved! old number not ported

I signed my parents up with a public mobile account at Christmas and was told the number was going to be ported to the new account. We followed the instructions however a month later the number has not been ported and the old account has not been can...

Resolved! given someones number

I keep getting text from strangers thinking Im Tiffany , and a weird call as well, I must have been given the phone number of someone recently , also tried to put my cell number in something and it said this number is already used.

Resolved! Trying to set up a new account.

I do not have a 19 digit number on my SIM card that is in my Samsung phone every day.

Resolved! long distance add on

When I try to call long distance to the US a recording tells me I do not have an active add on. When I go to add ons the long distance add on appears on my account. Please advise!

Resolved! Can’t access my self-serve account

Hello,I need to access my self- serve account in order to change my credit card informations. But I forgot my password and when I try to reset it I see the following message: ForgotPassword/OldPasswordNotValidContactAdmin. My payment is due February ...

Resolved! Auto payments

not sure if l have been set up for auto payments?

problem with website

Resolved! problem with website

Hi, My auto pay came out today but I didn't have the funds because I forgot it was coming out. So I went to the my public mobile account to pay it. When I tried to pay it said "your account already has enough balance", yet my phone has been deactivat...

Resolved! Spam calls

This a.m., I received a series of 6-7 spam calls, all with similar telus/moble number prefixes. I dont suppose there is much that can be done but they use up minutes on my $15 plan when they leave empty messages. No question just a complaint, unless,...

Payment voucher

Ive purchased a payment voucher from a local Circle K. The payment voucher receipt is barely readable due to Circle K's printer lacking ink. I've made many different attempt I'm trying to make out the pin. I've paid for the payment voucher in cash. I...

Resolved! charged twice

HelloMy credit card was expire and i changed yesterday and replace new credit card and then active my plan, but when i check my balance i saw that I charged twice, i want return my money

Resolved! Data Usage Check from App for Public Mobile

I know how to see data usage for Public Mobile after login to my accountIs there an app which can show the data usage like Rogers or Lucky Mobile ?

Resolved! Re: my account is deactivate

My account is not due until tomorrow but my account is suspended today. I set up service on the 10th of the month, you make me pay on the 9th each month, now this month you suspended my account one day early, technically two days early since I set up...

Resolved! Can't make local calls on plan with unlimited local calling

Hi all, My wife is suddenly unable to make local calls with her phone today, she gets the following message: "Sorry, could not complete your call. You don't have an active long distance add-on and this call is not covered by your plan." Her account s...

Resolved! Free month

I didn’t receive my free month when I joined in January

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

auto payment not charged this month

Gone on international holiday / Didn't know Public doesn't work outside Canada / U.S.

Gone on international holiday / Didn't know Public doesn't work outside Canada / U.S.

Changed Plan to “Right Away”

Resolved! Changed Plan “Right Away”

Resolved! Ulefone Note 9p compatibility with public mobile?

I can't make a payment on my account?? The image below is what appeared right after I hit make payme

Resolved! Account disabled

Can i set notification when my data is low

Can i set notification when my data is low

Payment voucher

Payment voucher

Resolved! not able to receive calls

Porting from Bell to PM?

cannot make phone calls

Resolved! old number not ported

Resolved! given someones number

Resolved! Trying to set up a new account.

Resolved! long distance add on

Resolved! Can’t access my self-serve account

Resolved! Auto payments

problem with website

Resolved! problem with website

Resolved! Spam calls

Payment voucher

Resolved! charged twice

Resolved! Data Usage Check from App for Public Mobile

Resolved! Re: my account is deactivate

Resolved! Can't make local calls on plan with unlimited local calling

Resolved! Free month

Public points: minimum and maximum points

My old email isn't available now

Calls to the USA

I cannot send or receive text messages

Can't Login to make a payment or change payment de...