Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I'm trying to buy a new phone. It's not one offered through Public Mobile. But I'm confused about what to look for: Does it need to be unlocked? Does the listing need to say it supports Public Mobile as a carrier? Are there other carrier...
I was not able to complete the activation
I have a pre-authorized payment plan. I want to make a lump sum payment in case the entire financial system goes down. How can I do this?
I changed the plan with immediateeffect two hours ago. There is no data service so far. How can I fix it?
My phone cuts out when talking to my friend who always calls me from the US. There are long pauses where my phone cuts out and I can't hear her and sometimes I hear some screachy interference noises on my end and she sounds like she's breaking up. Sh...
Is there anyone else out there that has an issue with not being able to connect to wifi calling and/or Apple Watch pairing through their mobile device ? I live in a remote area, and find this could very well be a potential safety concern. It may ne...
Hello communityI am in Montreal and today my data wasn't workingAnyone has experienced the same?Thank you for your help
Just venting... I am going to activate the SIM this weekend.I know it's non-refundable, but is there any way that I can get a $10 credit?(Just like price guarantee program at stores)
I try to use 611 number to renew my service which expired a day ago, but it was ending my call right away.Does not give me an option to pay.Also, when I tried to login to my account via https://myaccount.publicmobile.ca it crashes with a message th...
I switched from Bell to Public Mobile 2-weeks ago and ever since I have not been receiving SMS text messages from certain contacts/phone numbers, both Android and iPhone. I have the same Android phone that I had with Bell. I tried restarting the phon...
i don't know why my phone can't call some number started with 604，it will be hunged up every time.who know what‘s the problem？
Hi, I see on the publicmobile website that is going which is 40$ for 15gb of data at 4g speed, and when I'm in my profil change where I can switch plan, the promotion is not there plus, if I click on the promotion on the main website there's is no in...
How can I change my plan, while my account is not active?
2 Phones affected : Mine and the one of my mother Origin of mistaken fraud: I moved on June 2022. After my move, my ex did not give me the letters I received; so I did not get my new credit card and the one associated with her Public Mobile account ...
My credit card was charged $45.20 on Mar.5 2023 using a credit card not authorized for payment. incorrect normal payment amountMy normal pre authorized payment was completed with success Mar.9 2023 , normal payment amount using the correct credit ca...
How do I find out if I can transfer a phone number from Line2 to Public Mobile?
Hope it is not a glitch. PM sim is now $0 on its site and free shipping!! No requirement at all. Add to cart, enter address and give it 5 to 10 business days, more like 3 weeks
Hello Public Mobile Community ...I have been a public customer since early January 2023. Since I have activated my Boxing Day Sale special 4G service I have yet to receive a 4G signal and only have had 3G. I have travelled far and while around Vancou...
Received email my phone number will be deleted in 3 days for non payment When I log into my account it says deactivation date is March 28 as I’ve been away on vacation. Which date is correct I don’t want to lose my phone number thank you
How do I make a single long distance call to the U.S.?
Hi Member, I just received the free sim card offer from the txt msg. I ordered one. I hope that it can help the new customer. Have a wonderful day
I have tried to reset with a new password for two days. Cannot get in to my account. Keep telling me to retry later.
Has anyone noticed there is an option for $37 5GB plan when you elect to change your plan? Wish PM could have a $35 4GB 4G plan. Never came close to 3GB in data usage, but one extra GB offers a peace of mind.
Public Mobile offers a beautiful FREE option enabling account holders to be able to hassle free, switch account plans at no additional cost. For example, if you only need limited data then switch to the $15 3G plan but if you need more and faster dat...
I can’t seem to send or receive texts or calls yet have full bars. Even internet won’t load
Tried using self help to manually port phone number but had trouble with previous provider account number.
I can text but I cannot call out or receive calls.2 beeps and it hangs
After I set up an account and a password I was unable to log back in. For days now I am trying to change my password but am receiving the same annoying message that the password cannot be changed at thus time. Who can get the system to respond to my...
I want to deactivate my number because Iam going back to my country. So please help me with the same as today is the last day of billing cycle. Thank you
How do i change the e-mail linked to my account?
