Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi I am not able to make any outgoing phone calls. It says “can’t be completed as you have used all available minutes” and instructions to purchase more minutes. Problem being I have an unlimited provincial calling monthly plan. Please help as this i...
When trying to call someone, I get the message "7B1 Your phone is not activated on the network"I can text, receive text and receive Phone call. However when receiving phone call, it show "Private number/Unknown ID" even if it's not a private numberI ...
My original plan renewed on June 3, and on June 6 I switched to a new subscription. Does this mean I automatically lose out on the approximately 50 dollars that I just paid?
@CS_AgentPhone is suddenly not able to make calls. When people call me, they get message that there is not is roaming on account (I haven’t left Canada). Something is seriously wrong. Tried basic troubleshooting; restart, remove sim, etc. Chatbot is ...
transferred from Virgin mobile on May 20 and since have not been able to receive texts or phone calls except from my husband who is also on public mobile
Hi, I subscribed for public mobile and then change my number, but the number on the associated eversafe account didn't change that is blocking me with sending 2FA to the old number that I don't possess anymore. I can't change the telephone in the eve...
There seems to be a rumour that 3G will be completely decommissioned in Canada at the end of 2025. Not sure where it came from but none of the major operators I've spoken to have definitive plans at this time.There are a lot of legacy devices, both i...
I just received a text informing me that my phone number has been changed. What is this? I want to go back to my previous phone. This is a big headache for me. PLease let me know how to correct the issue.
cant submit a ticket error 404 getting dropped calls not all the time but often tried airplane mod ect still no good now cant contact an agent it says access denied can an agent contact me. It's fixed now thanks everyone I contacted an agent it is s...
I am trying to go on the new site and going through all the questions it sent confirmations to by current # but then last question it sends a confirmation code to a number that I had over 2 years ago. So now I can not access my account at all. Need h...
chatbot won't process my payment. It asks me the amount to process when I enter an amount it says the amount does not look right...hoe can I process a payment. BTW, I do not like this new process...No problem, I can help you make a payment To access...
Was double charged this month after updating my payment profile. I cannot create a ticket due to a 404 error. was hoping to be contacted by an agent to adress this issue. Thanks
We are getting some visitors from Holland over this summer for my son's wedding :-). They hope to stay for a month and asked me for a sim-card with a plan for just one month. I told them I will inquire with PM since I'm there too. Will it be possible...
I am asking this question on behalf of my father. He ported his number to public mobile before traveling overseas. At that time, the public mobile website was not updated, and a user would receive a confirmation code for login on their number or thei...
I am on auto-payment. I have past the payment date and no message from PM to acknowledge receipt of payment. When i check my bank account, no auto-payment has been effected by PM. Please look into the matter. Thank you.
I am the owner of the account but it is my child's cel phone. She says that her data is not working, even a few days after her new monthly data was allotted.
How can I set the security on my account so that it does not go to my daughter's cel phone number when a security code is sent? Right now I am the owner of this account but the cel phone number is my daughter's
I have a prepaid plan and device for one of my children and recently ordered another. I used to be able to log into my account and receive the verification code by EMAIL or SMS. Now that Public seems to have migrated to EverSafe, I am no longer giv...
My wife and myself share the same Visa account last month I updated my credit card, both of our phones are paid out of the same account, my wife keeps getting texts saying her cell will expire June 24?my cell 902.xxxxxxxxmy wife’s cell 902.xxxxxxxx...
@CS_Agent my data add on is not working. I have reset my phone and followed all trouble shooting previously provided. What can I do to get this working because I am unable to receive my messages unless connected to wifi.
