Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I migrated back to Public Mobile from Koodo on the $40/15gb plan a few weeks ago. However, when I make a phone call, it does not ring through, all I hear is silence. If I hang up, then redial, it will ring through, I'll hear the dialing sounds. T...
I resented my account i did it again and again yet I still cannot login I am not getting email I am not getting verification No one to talk to this is getting fruswhat is going on
Hello everyone,I paid $28 for a 1 month plan with Public Mobile in Canada. I did not set up automatic payment! And I left Canada before the month was up. Yesterday, Public Mobile used my credit card info without my authorisation to renew the $28 pla...
How can I access my payment history for previous years?
I don't know how I get my plan updated without knowing of me.
Has PM announced whether they intend to start charging credit card transaction fees for non-Quebec customers?
I have two (2) phones on my account and when I login to Public Mobile - My Account I only see one. How do I get to see both phones
I recently had to move to another province to live, will my data be affected? Will there be other costs incurred? Thank you.
So I was eyeballing the new plans. There are a couple things that are confusing me a little. First… it indicates a promotion code. A promotion code that when entered doesn’t seem to be valid.Second… is the extra GB only for a year? Or is it perman...
At approx. 12:10am MT , attempted to log-on to my account and instead got this error message page instead ;"Oops!This page is down or unavailable for maintenance. Click below to return to My Account page. " And when ya click as instructed it jus...
Please let me know where I can see the 1GB data add-on I purchased for $15.In my payment history it shows $15 was debited from my credit card and this it shows a 1GB data top-up where the $15 was debited, so my available balance is now zero, but I st...
I really want to change it and don't see the option to. I can change my password, or number even.. But not my email.
There seems to be a bug on PublicMobile that caused me to be overcharged but ~$100. For several years I was signed up to a 90 day plan and had pre-authorized payments enabled linked to my credit card. The latest 90-day cycle ended on Nov 13 (started ...
@J_PM, I have a new plan set to start on the 21st of this month. There aren't too many details on what the plan includes ie. International texting etc. Could you provide more details... Not sure if it is worth switching... Eliza5
Hi there!I tried porting out my number from Chatr but didn't realize that my account was already suspended. I activated on Public and tried porting my number but I am unable to receive calls. I can make calls and my data works. I thought everythin...
Getting error 821. Won't active. I think it's because I'm with koodo. How do I get my number switched over and join public?
Hi. My plan has changed from 55$ for 20g to 70$ for 18g. I did not authorize this. How do I get it change back? Thanks
@J_PM What gives? So Public Mobile sends out promotional emails marketing an early Black Friday sale offering $30 and $60 off two different phones (ZTE Cymbal 2 and Samsung A13) yet they are not on sale on the website? Seriously who's running the mar...
Hi, I activated PM sim. Them put it in phone. No signal. Set the APN setting. Got the signal. Also 4G data indication off & on (Like flickering - on for one second then off for several seconds.) If try to phone some number it does not dial. Try to te...
I purchased add on and was charged for it. However now, it says I have no active add ons and no available funds. Anybody know why the add ons aren't showing up?
Does the current Black Friday deal for 15Gb apply to existing customers?I can’t the see option as part of my upgrade options. Also will my loyalty bonuses stay?please advise how exactly to upgrade.
On the new plan for 40$ you get 15GB at 4g. It says in the fine print (No promo code or special offers applicable on the $40 plan with 15GB 4G speed data.) does this mean that my refer a friend and auto pay bonus would not be credited (lost) ?
I lost my monthly 1GB promo. WHY? My husband has exactly the same plan as me, not only does he continue to have an extra 1GB monthly, he also has a one-time 2GB bonus on his account. Please explain to me why the difference in our offers when we pay ...
I am ready to cancel this crap!!!! I have spent more than 30 minutes trying to log in, and finally when logged in, I want to update my profile. The system tells me my city of Laval does not exist - it's only rthr 2nd biggest in Quebec, but doesnt exi...
I recently switched from a Samsung Alpha to a Umidigi a13 pro. Popped my sim in, texting and calling works, but my data wont work i can only use Wifi. Any help would be appreciated. Mobile data is on.
Hi, I'm switching carriers and need my number released to port over to the new carrier. I was told I need to request this manually since my account is currently inactive/expired. Thanks.
Help! Earlier today I received an SMS from Public Mobile saying 'welcome to public mobile'. Just now my phone number stopped working.Has Public Mobile accidentally ported my active in-use phone number to a public mobile customer? Who can help me? Thi...
