Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28918 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40756 Views
  • 185 replies
  • 29 Bravos

Resolved! DATA limit for call has elapsed

Had to use my c phone extensively as the Bell had a collapsed line on my Land Line.  Ran out of data to make calls and want to know if it will be can soon or can I just but a few more days?

Resolved! DATA

I PURCHASED DATA BUT IT DOES NOT APPEAR IN MY LAPTOP ACCOUNT. THE PAYMENT FOR IT IS THERE.

woolffr5 by Great Neighbour / Super Voisin
  • 461 Views
  • 3 replies
  • 0 Bravos

Resolved! new payment as of April 28/22

Hi - I was advised by email on March 9/22 that my monthly fee will be increased from 10$. to 13$.  I currently enjoy monthly discounts of. $2 each for loyalty and autopay.  monthly fee is therefore $6.78.  My question is will these two discounts cont...

alimar by Great Neighbour / Super Voisin
  • 322 Views
  • 1 replies
  • 0 Bravos

Resolved! Data Leakage

Even when I have not turned on my data (I use it very rarely), it seems that my data gets used up somehow? It's been like that since I first started with Public (+1 year ago). I probably wouldn't have noticed except that I will randomly get text mess...

meghandc by Great Neighbour / Super Voisin
  • 462 Views
  • 3 replies
  • 0 Bravos

Resolved! Calls go to voicemail

I have switched my parents phones to public but their calls go directly to voicemail. please help. I have been looking for answers all day. 

K13thompson by Good Citizen / Bon Citoyen
  • 661 Views
  • 5 replies
  • 0 Bravos

Resolved! HELP: cancel pre-paid plan

Hi guys, I am leaving Canada in May so I'd like to ask you: How do I cancel my pre-paid plan? Right now I have the auto-payment setting which renews automatically on the 28 of each month. When and how should I cancel it if I still want to use the pho...

ettorecamp by Great Neighbour / Super Voisin
  • 727 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan payment

Hello all.So I made a payment online, this is the first time I didn't use a payment voucher and paid with my card.  Public mobile just sent me a text message saying my plan did not review.  But on my account it says my next payment is only due in Apr...

Curtis3 by Good Citizen / Bon Citoyen
  • 546 Views
  • 4 replies
  • 0 Bravos

Resolved! resetting up email can't create it

I have a altacel flip phone and have used email before but can't get into it anymore. I tried removing it and setting it up but when it starts to create it, it says unknown problem. Also when trying to use internet it says that every site is unsafe. ...

Barbnewbie by Great Neighbour / Super Voisin
  • 552 Views
  • 3 replies
  • 0 Bravos

Resolved! Auto pay

I was told by my referral friend that once you signed up for credit card Auto Pay that a $2.00 discount would be applied to your account thus reducing your monthly payments.  Is this an automatic discount as I didn’t see any reference for it when try...

grampazz by Good Citizen / Bon Citoyen
  • 2866 Views
  • 10 replies
  • 0 Bravos

Resolved! Transfer phone to new account

My phone number is 709-x-x.My daughter Mikaela x's is 709-x-x I am currently paying for her phone. As she is now 'on her own' she will start paying for it. She doesn't recall setting up an account so we don't know where it is!!! Yeah I know. Anyway h...

BFM127 by Great Neighbour / Super Voisin
  • 504 Views
  • 3 replies
  • 0 Bravos

Resolved! Transaction was denied

Hi, I wanted to reactive the plan, the payment didn't go through, showing below message, I tried three credit cards. Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be comple...

lory by Good Citizen / Bon Citoyen
  • 944 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM Card Activation

I just bought a new PM SIM card, went through the activation process, picked a plan, paid, and put the card in my phone. That was yesterday and my phone is still telling me "No Service". I can't send or receive calls or texts. I have tried my friend'...

djquiring by Great Neighbour / Super Voisin
  • 652 Views
  • 4 replies
  • 0 Bravos

Resolved! Locked out of account

I am locked out of my self serve account and can not top up my phone . How do I create a ticket.

Lynneshia by Great Neighbour / Super Voisin
  • 502 Views
  • 4 replies
  • 0 Bravos

Resolved! lost phone

lost my phone but have new sim card what do Ido?

oldster by Great Neighbour / Super Voisin
  • 424 Views
  • 2 replies
  • 0 Bravos

Resolved! Voucher not working

Bought 2 vouchers and niether has worked all day zzz rip my phone

Username11 by Great Neighbour / Super Voisin
  • 975 Views
  • 9 replies
  • 0 Bravos

iOS 15.4 Final is good on PM?

HI All,  Anyone using the iOS 15.4 final now?  It is working on PM without any issue?  It won't have any Data issue like Beta 1 and 2? 

hTideGnow by Mayor / Maire
  • 577 Views
  • 5 replies
  • 0 Bravos

Resolved! Certified pre-owned phone return unable to create a ticket order

Hi, I purchased a Certified pre-owned phone last week, but after I am using it, the sound was burry and turns very hot in a short period of time. I wanted to create a return ticket online, but I wan not able to do that. Please help me with that.Thank...

fshen by Great Neighbour / Super Voisin
  • 689 Views
  • 5 replies
  • 0 Bravos

Resolved! Remove autopay

Hello, a mother setup autopay for her daughters Public Mobile account, but now the mother doesn't want her credit card to be charged anymore. The daughter will be moving out and may keep the public mobile account xxxxxxxxxxxx but she will be paying f...

Abhatt by Great Neighbour / Super Voisin
  • 1659 Views
  • 12 replies
  • 0 Bravos

Resolved! URGENT

Hi all, I was purchasing an iPhone on this website and I couldn't process the payment because the ZIP code didn't match the billing address so I kept pressing on the "Complete order" button, hoping that it works. It didn't but I lost my money doing t...

Yaniss by Great Neighbour / Super Voisin
  • 1365 Views
  • 14 replies
  • 0 Bravos

Resolved! Service

How do I stop my Public Mobile Service as I am moving out of Country and want to cut off March 30th? 

bossy by Great Neighbour / Super Voisin
  • 490 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment problem

ZI was sent new Visa card . same Number different valid to date. Mobile  Acct. was cancelled would like it re-instated with same cell number & same plan (total 23.52).  Thx.

Apache-1944 by Great Neighbour / Super Voisin
  • 616 Views
  • 4 replies
  • 0 Bravos

Resolved! No service

I bought a U.S. plan for $50 + 10 gb, thought it was good called Tennessee and told them I will be there tomorrow, I’m broken down in Virginia and my phone or data won’t work. I talked to Ana and it’s not her problem and you can’t escalate this to an...

brianmcd by Great Neighbour / Super Voisin
  • 1107 Views
  • 9 replies
  • 0 Bravos

Resolved! Unlimited?

Hi there, I purchased a $15 plan for my daughter which is supposed to have unlimited texting picture messaging and 250 MB of data. For some reason her texting seems to be limited and no longer sends texts without Wi-Fi, and her available data disappe...

Pjpaulson by Great Neighbour / Super Voisin
  • 916 Views
  • 6 replies
  • 0 Bravos

internet issues

hello ,i just purchased data add-ons i tried to airplane mode turn the phone i did try everything, i still have no internet connection 

daesp by Great Neighbour / Super Voisin
  • 649 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone warranty

I have bought a pre own phone ten months again . this morning the screen has a 3 line on one side up and down and phone is not working... I live in Pembroke , Ontario I would like to found out how I can get this repaired.Thank-You

sky-eagle1 by Great Neighbour / Super Voisin
  • 875 Views
  • 5 replies
  • 0 Bravos
Need Help? Let's chat.