06-08-2022 05:22 PM
06-08-2022 06:07 PM
06-08-2022 05:29 PM
Members on this Community can help you with most issues. If we can’t help, you can contact a CS_Agent.
What is your problem?
06-08-2022 05:28 PM
HI @Vilaysane45 You can share your problem and we can try to help.
To contact PM CS Agent, please go to : https://publicmobile.ca/chatbot.
Follow this to get to ticket open screen quicker:
Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-08-2022 05:24 PM
@Vilaysane45 - everything is through ticketing messages.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:
1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:
Private Message to Public Mobile Customer Support Agents (CSA)
What seems to be your issue, maybe the community can help.