Contact to an agent

[noor2004]

I can't access on my account 

[JL9]

Hi @noor2004 are you the OP or helping them? If you are having trouble opening self serve you can just send a private message to CS_Agent. Just click on envelope icon at top right of the screen to do so.

[dabr]

@noor2004   Did you activate your self serve account? 

The self serve account would be set up with your email as username and a password.  If you've forgotten the password, then use the links provided earlier to get a password reset for your account. 

If you never set up the account, then you can do that now at this link:  https://selfserve.publicmobile.ca/self-registration/

[hTideGnow · Accepted solution]

HI @noor2004 

If you cannot access your account you can open ticket by message them: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or you can use the Chatbot at https://publicmobile.ca/chatbot , just follow 

this to get to ticket open screen quicker:

1. First type: "Forgot log in information"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent