Community

Roaming not working in USA

I purchase roaming ad-on on Monday. I have tried all the troubleshooting suggestions and didn’t work. While troubleshooting, I only received a message from Public Mobile offering roaming services. I’m going back to Canada tomorrow. Is there any way t...

Not receiving texts or call since porting my number.

I switched from Roger’s on Sunday, I responded yes to the text messaged authorizing the number port, but I haven’t been receiving texts or calls. How do I check to see if the port was done properly or have it ported again? Thanks!

Plan change

Hello,I was unable to log into my account for the last two days finally got in but kept getting error that I already have a subscription and wouldn’t let me purchase the $43 dollar 40gb 5g plan can someone please message me back so I can take care of...

Request a receipt of charges for my account

Hi, Can I please get a statement of account or receipt of the charges from my account either for this month or last month. Thanks, 

Sim card activating

Hello, I can't activate Sim card. Don't see place for voucher, only credit or debit card.

US Plan Not Working

Let me preface this by saying I've read a bunch of similar Q and As on this topic but nothing I've read so far has helped; your suggestions are appreciated.  I'm currently in the US. I purchased a 15 day data/phone/text plan about 5 hours ago. When I...

Subscribed = Autopay?

Hello, I am a newer member and am getting confused by the terminology of Public Mobile. Do they refer to Autopay solely as a “subscription”?i would like to make manual payments so I turned this off. I made a manual payment today and then it was turne...

My mom has forgot the email to sign in.

my mom has forgot the email to sign in, after trying the forgot email option, she still doest recieve any email to the signed in accounts she has. her plan is expired and we need to renew it and it's creating alot of trouble for her. message me if yo...

Accessing other accounts

I have made the switch to freedom mobile for their $24 for 4GB 4G service.The problem now is, I cannot seem to access my wife and children's accounts using the email's set up for them.How do I get the account # associated with their accounts if I can...

profile

How do I find my account number?, how do I access my profile? how do I change my verification phone number?

Contacting service

I have been overcharged on my account and cannot get any help.  I have submitted a ticket, but think I have been ignored.

3G phaseout requires VoLTE?

Hi,Do I understand correctly that after PM eliminates 3G only short list of devices for which PM supports VoLTE would be able to make and receive calls?Calls can't be placed over 5G network right now?What are now expectations of when 3G phaseout happ...

Dropped calls due to Telus Cell Towers use in my area a possibility?

We have two cell phones that are used on Public Mobile - one is a Samsung S20 FE and one is a fairly new iPhone - both are used by Public Mobile accounts/customersBoth mobile phones experience numerous dropped calls especially in our home.Telus has s...

5G compabile devices

Hi,does someone have full list of 5G compatible devices that would work in PM network?I checked VoLTE list - it's not exactly what I'm looking for.Thank you.

Account activation

Hi,I have been trying to get my account activated since Black Friday signed up for the 40GB Data at 5G for $34.Every time I login to public mobile site it display the option for continue activation even though it had gotten to the point where the app...

My voicemail access number was deleted from my phone... How do I set it up again? What is the number

Public Mobile eSIM not working

I got the 40 GB 5G plan with an eSIM for $34 last night. Payment went through and I hit YES  for transferring my number from the previous handler into Public Mobile. I restarted my phone thrice already. For some reason, 14 hours later, the eSIM doesn...

Upgrading plan

I was going to upgrade my plan but I had a promotion attached to my account for $20 off for 15 months with still time remaining on it. Wondering if I were to change my plan to a plan that is the same price just more data would that $20 off still cont...

Subscription not activated

I am stuck at step 6. It shows subscription not activated. Can somebody help me?@CS_Agent 

Phone cannot connect to 5g at all

Got a 5g plan two days ago and finally got ported over. After the port was able to 5g network but as time went on, it was flipping back to lte quite often. Now the phone won't connect to 5g at all despite the fact that my settings on my s21 ultra is ...

PM Rewards - pre 2022 points program

Hello:My wife has a very basic plan because she hardly ever uses her cell phone. She pays $15/month but she is charged only $11 because she get a total of $4 credit every month. She is still on the pre 2022 Rewards perks.My question is this: if she d...

Old PM number back

Good morning everyone,I'm with public mobile over 4 years now but because the issue, I missed my payment. they cancelled my subscription so I order a new SIM in hope I will be able to get my number back (I have everything tide to it).But I'm now in n...