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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 184 replies
  • 27 Bravos

Holiday rewards 2GB of free data ...anyone got the text message yet?

About a week ago, I got an email from PM, said  that Holiday rewards of 2GB of free data  are available today until December 31st to all new and existing customers. To claim your rewards, between December 1st-15th, the text message with the holiday r...

Becool by Good Citizen / Bon Citoyen
  • 30 replies
  • 0 Bravos

Resolved! Transferring phone number from a family plan

I'm leaving my family plan where there are 4 phone numbers associated with one account on Rogers. The message:"I authorize the transfer of my phone number to Public Mobile and the cancellation of my account with my current service provider" leads me ...

amandajfaigal by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! I have a plan with 100 call minutes

Sorry to bother.I have an emergency plan on my wife's phone (she hardly uses her phone) which includes 100 Canada-wide minutes. I just wanted to ask the experts if all incoming calls are free or are incoming calls counted in the 100 minutes.

Spirit84 by Good Citizen / Bon Citoyen
  • 25 replies
  • 0 Bravos

Resolved! Can’t change my sim number

i broke my last SIM card got a new one and it won’t let me change my SIM card in my account

Kotajack by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! add on difficulty

I ran out of data so added on 200 mb afterwards but it's not working on my phone. I went on my computer to pay for the add on and then when I went back to my phone to try to use the add on it wasn't working. help please. 

katrinanugent by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

2 factor authentication not working

Today I can't get into my PM account because the 2 factor authentication seems to have stopped working. I have tried both txt msg and email. I have been getting all the usual Public Mobile txt messages but not 2fa.Any ideas out there?

BigTree by Good Citizen / Bon Citoyen
  • 5 replies
  • 1 Bravos

Resolved! Lost access to account

My Partner recently lost her ability to text and call. When we went to go check it out we were told to verify its her through email, but she doesn't have that email anymore and the only device we thought might be able to connect to it asked to verify...

DMNick by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! Endless Account creation loop

I purchased a pre-owned phone and SIM from Public Mobile.In order to activate, I need an account. In order to make an account, I have to put in a support ticket. To put in a support ticket, I need a Community Account. When I put in the ticket, there ...

DonQuixote by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Account sign in problem

I was asked to send SMS again and again even I entered the right 6 digits. I have the correct verify code and passwords but I can not sign in my account. How to solve the issue? Thank you.

TLGuan by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Package was supposed to change

  I went online and updated my account to change my plan to 4G for the upcoming cycle however it never switched over and I can't seem to get ahold of anybody?  How can I get this done

Marchibald by Great Citizen / Super Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Mobile network lost

My mobile network did not work suddenly yesterday afternoon. I have no idea to recover it even I restarted my phone. I can send message, make phone call but not internet connection. Why? Thank you for the help.

TLGuan by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Cancelling auto-pay after porting number

I changed providers and ported my number. However, I didn't get a chance to turn off my  autopay and now Public has blocked me from accessing my old account. How do I contact someone to remove my payment info? I'm afriad of being charged for the next...

Deni1 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

International minutes disappearing.

Two days ago I had 500 Intl minutes from last offer in 2021 now it shows I have used 45 Minutes.I have not used any International minutes so what is going on. Is some body else using my mi

Deepika543 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! reactivation

account won't reactivate. showing a 50 dollar balance but was charged $56.50 so for starters that doesn't make sense. caught in an endless loop that consists of the following. reactivate account, complete payment, download receipt, go to my account, ...

Alphatribe by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Resolved! Help activating sim

Can a MOD please message me? I'm trying to activate a sim and it won't accept any of my credit cards

RedDotBaddie by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! SIM cards and two-factor authentication. Do I need a backup SIM?

Two-factor authentication (2FA) is everywhere: e-mail, banking, mobile services, etc.  With that in mind, would it be prudent to have a backup SIM card lying around in safe storage (i.e. away from your phone) in the eventuality that you lose your pho...

daniel_kol by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Resolved! Can't sign in

I have tried 3 different browsers and 2 devices and it will not let me sign in. I turned my VPN off and it didn't help.Instead it shows this error: I know I am using the correct password. However, I tried resetting my password just to see if it would...

chfroggy76 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

change self-serve email

Hello, how can I change my self-serve email. My old email address doesn't exist any more and I want to put my new self-serve email address. Thank you.

Rafael73 by Great Neighbour / Super Voisin
  • 10 replies
  • 1 Bravos

Resolved! The 90 days Account Suspension feature

Hello,  I will be travelling outside Canada for more than one year.  I would like to know if the 90 days Account Suspension feature can be used multiple times in a year, that is, suspend 90 days after that reactivate for one month, then suspend 90 da...

Deb8 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

looking for my account number

Hi, I lost my phone, I don't have public sim card with me.I need account number for 778-xxx-xxxxPxxxxx xxxxxx Edit by Dunkman: removed personal information

Nirwal1 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Re: Payment on Account

Hello, I registered for the 20$ off promo , and my credit card was charged the full amount.I saw the $20 credit  prior to renewal  and it was never taken off my final bill. Now showing $40 and it was never applied. what is happeing ?? Obivously there...

hockeymom2 by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Upgraded with promotion, but my old plan is fully charged?

Hi there, I had access to a promotion and decided to upgrade immediately, but was surprised that there is no prorated amount for my existing monthly plan or any kind of refund? I basically paid twice in a row for the same core service. Every other se...

ilpalazo by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos
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