Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Public mobile,I changed the phone plan on my phone. Since doing it two days ago, I cannot phone out with it. When trying to phone, it gives the message "the phone is not activated on the network"Can someone please give me an idea of what is ...
Can someone please give me the link to customer service.
I have to reactivate the process to port my number. However my previous phone is lost, so I can't access my old IMEI # or sim numbers to complete a ticket, and I can't receive a text message to gain full access to my Public Mobile account. Any advice...
How do I get back promotional offers after having stopped them ?
I have both US and international long distance add-ons. Why are my US calls being charged against international long distance?
Good morning, I am trying to change my plan to the 90 Days 30GB, however I cannot access the login page and the deadline is today June, 14, 2023 for the change. Will an extension be provided online due to the page being down. Thank you!
@CS_Agent my number porting not completed. I am not able to get incoming calls. Reach out to previous provider and he said they did not get get port out request.
Hi,My husband and I are both Public mobile customers. He tried to log in but needed to reset password, however after following the steps and tried to log in, there was an error message "Forbidden A1"He is going to the US tomorrow due to a family emer...
Hi, I'm trying to access my account but get a "forbidden A1" notice on a blank page every time I try. Have tried 3 different browsers and have cleared my cache. Help! I need to get a US plan add-on asap!
I am seriously over Public Mobile. All of a sudden my network is on 1 bar and I can barely hear people when they call me and vice versa. I’m missing important calls that don’t even come through. I have attended to contact a Customer service agent ...
I'm trying to help my daughter sign in but it keeps saying invalid email or password. So, then tried to sign her up and then it says an email already exists. I add the email to be able to reset but it says email invalid again. I cant put phone number...
Help! My husband is traveling in the states. I purchased roaming for him, and he could dial out at first, but the sound did not work on the phone call, then disconnected.What can be done?Thanks,DebbyWork order please?
Hi I am having problems with activation I have money on my card but it keeps saying payment fails
Hi all,Long story short, I have my new number applied to my account, but I still have to activate my sim card. The issue here is that when I go into the app to activate the sim card, it wants me to confirm my identity by sending a text to my new numb...
I added 1GB DATA US with my points by mistake I just want canadian data ....is it fixable?
Hi,I'm on the an old grandfathered plan using old rewards system.I'd like to change to the new plan to take advantage of the additional data. But would I need to change to the new point system? Don't want to as it seems to be a downgrade for the loya...
Ive attempted to switch from public mobile to lum mobile and my phone is locked to public mobile. This is ridiculous, ive only ever bought the $15 plan and never bought a phone with public mobile. Please free my phone. Theres no customer service con...
I bought extra data, but its not showing up for me to use. I see the receipt where ive purchased more but i havent been given the extra data to use.Why?
I know how to block numbers etc and do so frequently. My voice mail is filling up because of calls identified as "Unknown Caller". I know who it is but they refuse to stop calling and leaving messages. These calls are not listed on the "Recent Calls...
Esim failed to activate and can not open a ticket for support.
ticket submission page broken...@CS_Agent Not receiving any verification codes for NSLSC, trying to log in to view my student loans
The app did not automatically create the e-sim, I need to create it
Am I required to be in Canada while purchasing US roaming add on? OR would I be able to purchase US roaming add-on while I am already in US?
my wife's Iphone 12 mini (IOS 16.5 ) recently started having problems with some inbound phone numbers connecting but then dropping with 'Call Failed'Not all numbers have this issue .....texts work fine and most inbound calls work Any pointers as to ...
I have had this happen a few times where I can't make any calls due to being out of minutes but I have an unlimited plan and I am not making any calls outside of my province. Getting really tired of the issues with Public Mobile. Anyone know a soluti...
Is there any way to request a year of usage history? I have to go to court and require this and see that we only have the option to look back 90 days.
Good evening I did a number transfer yesterday and I'm still not able to receive calls
I just subscribed and I received an error message saying there was a problem with the eSIM. I have no service or data. I tried to submit a ticket but got an error message. I can’t find an article that answers this and unable to contact support.
Hi @CS_Agent I have been trying to port out my public mobile number to italkbb. They submitted the request a few times, every time they were rejected. They told me I was supposed to get a text to approve the transfer, but I never got it. Plylet me kn...
Hello. Can you please verify if I will get 90GB for 3 months? how long do I get the extra +15GB?
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