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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unacceptable - 90% of the time I answer an incoming call, it hangs up

Resolved! Plan change not successful and cellurar data is not working

Hi My wife switched her plan from 6GB per 90days for $120 plan to the new 4G 4GB plan yesterday.The 90 days billing cycle was Jul 16 - Sep 14.She did "change plan on renewal date" yesterday (on Sep 14) and the plan and add on page said the new plan ...

can't make any calls

My account it active but I can't make any calls. I would not receive any internationa text messages

My Account

How do I find out exactly what I paid for my last monthly bill? Other than looking on my credit card.

SIM Card Doesn't Work Well

My SIM card keeps losing its connection and I have to take it out of the phone and put it back again to get it working. But after a few minutes, I lose signal again. I do not want to have to pay for a new SIM card and/or lose my current phone number....

where to buy a SIM card (Brampton, ON)

Good Day everyone, Where can I get a SIM card to buy, I am in Brampton, ON. Amazon is out of stock and it seems as there is some delivery problem purchasing online. Thanks

Resolved! Account suspended

I have autopay set up on my account and have never had a issue before but today I got a text saying my account was suspended. There was money in my account and when I checked nothing had come out. I have since made a payment manually and my account i...

Resolved! Trouble porting number to public mobile

I'm having trouble porting my number from koodo to public mobile. Got the SMS request yesterday for authorization, and I replied yes to it within 90 minutes but the transfer did not go through. I was told by koodo that I need public mobile to re-send...

Locked out help

since the new sign in screen came out I got locked out of my phone and I can’t make my payment because the code isn’t being sent to my email address any help? Thanks

SIM Card | Cannot Receive Calls

I had to swap my SIM card yesterday as my phone stopped working and didn't show PM carrier on the home screen. Purchased a new SIM. Swapped the new SIM on my PM Self-Serve account. I can make calls, but cannot receive calls. I factory reset my phone....

can't make long distance call

I have an unlimited US and Canada call plan, but when I make a call it's telling me my minutes are all used up. How can that be?Can I chat with someone about this?

4G plans

My Account is xxxxx-xxxxx-xxxx$50 for 10.5G At 3GUnlimited talk to Canada and the USUnlimited International Text If I were to switch ta a 4g plan I would want to keep my Unlimited talk to the USIs this possible?Thanks Edit: Personal information reda...

Resolved! Account number where to locate

My registration. Umber is not on website when I log in. Where can I get it? I can find it it’s the billing, but just the last 4 numbers. Help! Why is it so tricky to find?

Resolved! Wrong plan

Cannot make customer service work for me.My problem:- thought I upgraded my service to 4G speed 20 Gigs data, from 3G speed and 10.5 Gigs data- see that now plan is 4G speed and 4 Gigs data, wrong- wanted 4G speed and 20 Gigs of data.What do I do to ...

Overcharged payment

I was wondering what the process to get a refund is.

Request credit

Is there a way I can contact someone at Public Mobile to request a credit? I purchased the data and talk/text add ons for the US but for some reason it didn’t work - I had no service. So, not only did I incur the cost of the add ons, but also roamin...

Resolved! No data, all call show ad private, can't receive call

Hello, I have been wiht the same sim card, phone and plan for years without issue. Yesterday I decided to change my plan to upgrade from 4g of data at 3g speed to 6g at 4g speed.The account shows the change was made but since my plan renewed I do not...

Transferring my account to another provider

Good morning,I have applied a transfer to another provider with my existing phone number and still my account is active.Thank you for your help Sanjeev

Today is September 15, started July 13th...

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Rate Plan Change

Changed Rate Plan For Renewal Date Sept 14th 2022... To 20GB 4G Data, Unlimited Canada Calling, Unlimited Text/Picture Msg Canada/USA... Now My Phone Cannot Make/Receive Calls, No Text No Data.... I have been Charged $62.15 From My Bank Account But M...

Resolved! Where did lost/stolen go?

Hi,I am trying to suspend my account before payment is taken tonight and I can't find it in my account? I can't find the quick links either? I am running out of time!!!! Any help would be appreciated. Thanks

No phone service from the USA to canada

My wife and I purchased a $20 upgrade for USA calling back to Canada and now down in the states it is not working.

Resolved! Mysterious data usage

New to public mobile, just looking at data usage. Shows that data is being used during times the phone is at home, on home wifi, charging and not being used (through the night for instance). Any thoughts as to what could be causing this? Given it's a...

Phone not working:(

I upgraded to the 10G plan for my plan switch today but didn’t receive the SMS updates like I normally do saying payment received. The credit card has been charged. I can send SMS, but when people try to call me it says that I am unable to take their...

Data usage is not refreshing for new plan cycle

My current plan cycle restarted on September 3/2022, but my data usage chart has not reset. It still says 12gb used but I checked my usage from Sept 3 until now and I only used around 1gb. How can this be reset? Thanks.

Cannot Remember login

I have my phone number and need to adjust my payment method to re-activate. Cannot recall which email I used to sign up. How do I log-in and adjust my payment method?

activation

that 2 hour line not work how long it's takingmy old provider is still work,

Family Member Passed Away

How do you close an account on behalf of a family member who has passed? I don't have their account number or which email they used

Resolved! Travelling to Hawaii

Hey everyone, I am travelling to Hawaii at the end of the month and intended on getting the US add-on, however I am now reading that 3g networks in the US have mostly been disabled. This is an issue for me as I need to use my phone to receive calls ...

Resolved! New SIM doesn’t work

I just switched the public mobile and kept my number from Koodo. I’m getting no service at all. No calling or data. It says SOS at the top where my signal should be.

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