Community

SIM card is invalid and cannot sign into the account after porting the number to the primary phone

After my wife has ported her phone number to her primary phone (non Public Mobile) with the intention of keeping her existing account, she can no longer sign into her account trying to change to another phone number. 

Can't see account balance

Hi Team,When I opened my account, I think I reloaded around 400 dollars but I am unable to see this in my accounts.I still get charged each month. Kindly let me know where I can see this.Regards,Rahul.

Locked out

Out of nowhere, password doesn't work. Okay, reset it... according to all the rules.... special character, etc. Accepts my new password, try to log in and it fails... again and again. Not even a question here, logged in using a different account and ...

Not receiving verification code from my bank.

When banking online my bank typically sends me a verification code by text or calling my phone. I am not receiving either on my phone. My bank has told me that Public Mobile must be blocking the ##s. Please help!

Automatic bill payment not working April 27. My service has been suspended. Linked credit card good

Create my account

Hello allWhy is it complicated to make my account?  Should be easier.  

how to active call control

how can i active call control and is there a fee in doing that. thanks Salin

US roaming

I bought the US roaming addon but I have no phone or text service. Help!!

automatic bill payment not working

service to be suspended.  

sim card compatibility

Do your sim cards work on any unlocked phone that supports 4G LTE

Unable to connect to PM Network & need moderator,

Unable to connect to PM Network & desperately need to communicate with Moderator, as I tried mostly all the suggested solutions, except trying my SIM card in another cell phone. My account was inactive for about 90 days from Nov 2022 to Feb 2023, as ...

Help - Live Agent Request - Failed call 8UV1

Good day,I cannot seem to dial BC numbers. Whenever I attempt to call a BC number I get a "Call cannot be completed as dialed" With error 8UV1. Any number outside of BC works fine. This issues has occured for all 7 BC numbers I have tried to dial. Th...

Incoming and Outcoming not working - URGENT

Hello Team, My number was reactivated 2 week back but still unable to receive any incoming or outgoing call.  Please urgently fix the issue  Thanks

Can’t receive texts

Just activated my public mobile plan and I can send outgoing texts but am not receiving any texts. Anyone know how to solve this issue? I’ve tried restarting and changing settings

Does my phone work?

I am thinking of coming back. Does public mobile have a feature to test if your phone will work on the network still. I cannot find it. I am with Virgin and want to bring my phone over

Can’t get into my account

I have been trying to get intomy account and even changed passwords several times and still no luck getting into my account I still have had no luck with getting into my account and I want to change to the new 40 dollar plan u have and still no luck ...

Port to Public Mobile

Hi Everyone, I have 20 digits code from my SIM card. I’d like to transfer it to Public Mobile. However, it only needs 19 digits to go on the next step. What can I do?

Need help I’m using iPhone X but Public SIM card not detected.

So I have purchase pre-paid SIM card.have successfully Completed all the process but in the end when I have completed Payment after all inserting the sim into my Device but sim doesn’t recognise the sim..I have already done with phone switch-off.Rest...

three accounts can’t access 2

i have my number my wife’s and my parents,my parents is about to expire because i need to change credit card..I have made multiple attempts to change pass and login to update visa which expired now it says too many attempts…totally frustrated!  

Overpayment made

I made two payments on the website due it freezing and overpaid can I get a refund? On the second?

Voice-mail

I have numbers that are blocked. They call and I hear nothing then I get a voice-mail notification and they leave messages. How or can I stop this from happening  Thanks 

Receiving & outgoing calls consistently ending after 12 secs

I see issues where others have calls disconnecting after 50-55 secs but my grandfather's line have calls end after 12 secs consistently. After reading, I didn't see what the resolution was. Hoping others can share. 

live agent

need to reactivate sim

Calls get cancelled

Since past couple of weeks, I am not able to contact most of the numbers. It says "6UC2 the number you have reached is not in service" with three beeps at the end even for active numbers.   

Transferring

I need help transferring my phone number from lucky mobile to public mobile. How can I do that?