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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9734 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20475 Views
  • 180 replies
  • 24 Bravos

Resolved! Can’t renew plan

Hello all I added on a plan under my credit card for U.S rooming for week but the actual auto pay account is on another card. But I can’t call or renew my automatic plan. 

Drose11 by Great Neighbour / Super Voisin
  • 194 Views
  • 4 replies
  • 0 Bravos

Phone calls

I have money on my account but cant make a call

Justamber111 by Great Neighbour / Super Voisin
  • 338 Views
  • 6 replies
  • 0 Bravos

Resolved! refer a friend

i gave my referal link to a friend to use but the referal code didn't go into the blank when he activated the sim card on a new account  .. will i still get the referal?

lbailey14 by Great Neighbour / Super Voisin
  • 337 Views
  • 6 replies
  • 1 Bravos

Resolved! Unable to make or receive calls

We ( my family) are unable to make or receive calls. Anyone else with this issue? We are in good standing, paid up, with unlimited Cdn calling. We live in ON. Issue seems to be from today (July 12, 2022)

TerryR by Good Citizen / Bon Citoyen
  • 459 Views
  • 9 replies
  • 0 Bravos

Phone isn’t working

My payment was supposed to come out on July 11/22 for some reason it didn’t (money was there) so yesterday I got my son to pay it on the computer and it’s still not working??? I can text and message when I’m in wifi but can’t make any calls or receiv...

Bren-da by Great Neighbour / Super Voisin
  • 298 Views
  • 5 replies
  • 0 Bravos

Call from land line to cell

I cannot make a call from my homel land line which is with Rogers, to my cell phone. When I call my cell, it doesn't ring, the call goes immediately to voice mail. This is happening since Rogers had that service interruption problem a few days ago. B...

Liz-Tony100 by Great Neighbour / Super Voisin
  • 415 Views
  • 7 replies
  • 0 Bravos

trying to figure out if i got ported yet

Hi  porting from another carrier    i can make calls out and text out but can't get calls in bound.  When i call my own number my old carrier voicemail comes on.  Confused!

jeanm63 by Great Neighbour / Super Voisin
  • 179 Views
  • 5 replies
  • 1 Bravos

Resolved! When Does $10 Referral Credit Get Credited?

My friend switched to PM from another provider on Sunday by using my referral code. I see $10 referral credit didn't appear in my balance/account yet. I see Refer-A-Friend Reward isn't reflected this referral yet. Do you know when does this apply? I ...

aliaksar2000 by Great Citizen / Super Citoyen
  • 1015 Views
  • 9 replies
  • 1 Bravos

Resolved! Payment not processing online

Hi, I'm having a problem adding my new credit card to my account which expired because I lost my old credit card. Every time I try to put it in my new information, I get a notification: "Unable to process transaction. Sorry, your credit card was deni...

mariah0 by Good Citizen / Bon Citoyen
  • 548 Views
  • 12 replies
  • 1 Bravos

Resolved! Getting back my old number.

Good morning:I need to contact a moderator. I lost my service some time ago and resubscribed to PM. My old number is still available. How can I get it back? I am a blind computer user and tried to submit a ticket on line about this, however, the webs...

Hamid0812 by Good Citizen / Bon Citoyen
  • 247 Views
  • 3 replies
  • 1 Bravos

Resolved! Why does it show 2 data usage in my account?

I am pretty confused. Please see the first screenshot, it is my plan's details; And please see the second screenshot. This is what it shows for my usage (there are 2 listed there. The first one says 1 GB Add On and used 986 out of 1010 MB and the sec...

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aliaksar2000 by Great Citizen / Super Citoyen
  • 255 Views
  • 4 replies
  • 0 Bravos

Resolved! How can you tell if your account is compromised?

I received a phone call from a women saying that she received a phone call from my number  and that people are hacking voicemail passwords.  I changed my password but is there any way to check?

J1chow by Great Neighbour / Super Voisin
  • 232 Views
  • 3 replies
  • 1 Bravos

Resolved! Need phone number for help in porting

Helping my sister switch to Public Mobile. Activation window closed before finishing activation. Need a custom service phone number please as the sim number and password and person information was entered but no verification code received 

Myrna by Great Neighbour / Super Voisin
  • 161 Views
  • 2 replies
  • 2 Bravos

Resolved! travelling to BC

I recently travelled to B.C. and experienced many challenges with my cell phone.  Current plan 500MB + 500MB at 3G.  Unlimited Canada wide talk; unlimited international text.  Shortly upon arriving in Alberta, I was notified that I had reached limit ...

Lise7 by Great Neighbour / Super Voisin
  • 365 Views
  • 6 replies
  • 0 Bravos

US Roaming Add ons : Decommissioning of US 3G (HSPA) Networks

US Roaming Add ons: July 2022 Edit: January 10th 2023 Please see updated info on US Roaming and new links later in this thread to complement this post. https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-U...

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darlicious by Mayor / Maire
  • 8733 Views
  • 62 replies
  • 12 Bravos

Re: Welcome to our New Community!

Updated info on US Roaming....SpoilerPublic Mobile's roaming partner's AT&T and T-Mobile began the decommissioning of their 3G (HSPA) networks this year (2022) with AT&T starting on February 22nd and T-Mobile on July 1st 2022. This affects the voice ...

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Resolved! Top up

Could you please provide me with a new 4 digit pin # so I can activate my cell phone with my prepaid credit card. My dealer  gave me a code but for some reason Mr. Public is not accepting the 4 numbers that I was given. 

Alaska Roaming Not Working?

I was just visiting Haines Alaska and my US Roaming add-on would not connect.  I couldn't even find AT&T or T-Mobile as a connection option.  How to I create a ticket to get my Add-On charges reversed? Thanks!

Grazer13 by Great Neighbour / Super Voisin
  • 326 Views
  • 7 replies
  • 0 Bravos

Resolved! Does PM know their mailbox is full?

customerservice@publicmobile.ca (customerservice@publicmobile.ca)The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

jellybean1 by Good Citizen / Bon Citoyen
  • 311 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM

I bought a newer phone which has a 30 day money back guarantee, but it requires I purchase a newer nano vs the current micro SIM my current older smartphone has been using for over 5 years. Will I ever be able to reactivate that old micro SIM with PM...

rudavil by Good Citizen / Bon Citoyen
  • 310 Views
  • 4 replies
  • 1 Bravos

Resolved! Sim card to receive

Hi, Please send me an other SIM card since my havent arrived.  Please help,OMG a horor storyMaxence

Max_surf by Great Neighbour / Super Voisin
  • 173 Views
  • 1 replies
  • 0 Bravos

Resolved! SIM Card/Account active but no service

Hi! I made an account yesterday with public mobile and activated my public mobile SIM card. When I put the SIM card in it said my iPhone was not activated. I put my old TELUS phone card in and it still worked. Today I got a text requesting to transfe...

Resolved! locked out of phone plan

You guys contacted me saying that my credit card info wasn't going through and then in a matter of days you deactivated my phone plan and now every time I try to log in to my account it says that it's not valid. I even clicked on the button "forgot m...

lydiapollard by Great Neighbour / Super Voisin
  • 340 Views
  • 5 replies
  • 0 Bravos

Resolved! Why am I getting spam with suspicious links from PM messaging?

Does PM condone the use of the PM Messaging system for people to spam?  I received one and reported it to Lucien CS but since I received no reply, I'm posting here.  Below is a copy of the post - I wouldn't recommend clicking the link. I have high se...

jellybean1 by Good Citizen / Bon Citoyen
  • 434 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to Process Recharge Payment Voucher

Dear Public Mobile, I need URGENT help. I have always bought topup vouchers from Recharge.com, since my credit card has never worked with public mobile. However things went south today. I was a day behind my payment plan and I had just bought two vou...

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Resolved! Lost my data

I've been on my plan for many years.  $39/mo4gb/mo unlimited textingBC calling anytime.  Today I got a notification saying I used up my data(12gb/3mon) login to PM and it shows no data on my plan or in my usage.   

day2day by Great Neighbour / Super Voisin
  • 373 Views
  • 10 replies
  • 0 Bravos
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