Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I ported my phone number from Fido on Saturday, using an eSIM. I received the text to port the phone number, and I responded with YES. I'm able to receive text/calls from Koodo/Telus subscribers but cannot receive phone calls and texts from other...
I live in Canada and tried calling family in the US. I've done this many times before and never had a problem. I have 3000 US Long Distance Minutes and have only used between 8-9% of them - which also shows I've used them previously.Today when I call...
I see that the Black Friday Deal is on until Nov 28,40GB for $34 | 5G speed | subscribe nowI go to subscribe now and then it asks me to login to my account and the offer is not available to me.Please help me asap as the offer ends today.
I have 2 kids = 2 numbers = 2 logins. Is there a way to login into 1 account and have access to both phone numbers? I dont see why I have to have 2 emails address = 2 logins and 2 billings info etc... when they are both under my name and household ad...
I just subscribed to public mobile went to transfer my old number from other carrier now neither lines work they ask me to login in to my account I cannot cause they send me a code to my number that doesn't work. How do I just get a new number
There are 6 steps in the activation process. I don't recall what they were, but the 6th was putting in the sim card and my IMEI number and the porting phone number, and hitting Go and waiting 2 minutes.The 2 minutes went by... and it says "subscript...
I just switched to Public with an eSIM and my data is not working…I’ve literally tried everything including changing APN and network restart …what should I do? I have an iPhone 11 which I assume is compatible for eSIM Any advice would be appreciated...
I have had my account billed but the eSIM is not compatible. How do I get this fixed. Is it possible to talk to a customer service representative?
Hello all.It has been a while since I have logged into the community but today when I tried it gave me the above error message when I tried to enter my nickname. I had to make a new one just to get on.When I tried to use the chat bot it just kept goi...
Hi there, I know that PM is using Telus towers for signal, but is the same strength? I'm having some signal issues indoor, like shopping malls and I doubt that Telus customers have it too. Any way to test that?Tnx
Hi,can you advise on the full, exhaustive list of phones compatible with Public Mobile's 5G network?I'm aware of https://www.publicmobile.ca/en/on/get-help/articles/volte and it's not what I'm looking for as I guess there are phones not compatible wi...
I tried to get the $34 plan and it keeps saying I'm from wrong province, but I didn't enter a province. Thanks
after inputting username and password and a verification code sent to my email, then it sent a fulll access code to the new phone number, but the phone number has not been activated on the phone, so cannot receive the fulll access code. not I am not ...
Hi!If I purchase the Canada USA plan, that means I can use my same number and can call anyone in the US or Canada as long as I am on that plan. Will it be long distance to my friends in the US to call me in Canada? Or will they just be able to call...
Why your service is so bad I thought Rogers was but you’re making them look good
Hi, I’ve been having issues porting my Freedom Mobile number over to Public Mobile. I have already paid for a subscription, responded ‘Yes’ to Freedom’s authorization request, and submitted a ticket for help where I was directed to contact Freedom, w...
I have already paid 150+++ in vouchers!!!!! I want the 40$ plan for 50gb also THAT I MISSED DUE TO ATROCIOUS SERVICE!!PM ME FOR THE VOUCHER CODES!IT HAS BEEN A WEEK TO A MONTH TRYING WITH YOU GUYS!3 YEAR CHSTOMER HERE!! WOW! edited by computergeek54...
Hello, I do not recall the email address and password for my account login. Please let me know how I can proceed to login as I need to update my payment info as my credit card has expired. Thanks!
Hi,I just subscribed to the 40GB 5G plan on Nov 25th and paid. And Was just wondering if I can change my plan and just pay the difference?Thanks
i am Locked Out of my Account different email than this community login as I cant even login, its locked me out even when I reset my password Need help ASAP please
Looking through bank statements I am searching for a pre-authorized name for Public Mobile. Anyone out there?
I bought a U.S. add-on for $30 but it is not working properly; I can receive texts but I cannot send them, plus I cannot make calls to Canada…. so frustrating! TIA
The ticket system is not working. We transferred our phone number to Public Mobile and it's been two days without it working. I can't receive phone calls. We have gone through the help chat and it takes me to a 404 page when trying to submit a ticket...
Hi. Where or how can I purchase an discounted sim card?
I am sorry to create another question about this topic, but my wife’s solution is nowhere.Her self service account AND community account is blocked. We tried to :- try again, try again after 1h, try again after 3 hours, try again after 3 days- reset ...
I want to change my subscription to the one below but when I try, the only option is $45. Help. It says online it ends today.
Hello- recently subscribed to a 5g plan with Public Mobile and noticed that my Samsung s21 Ultra now switches between the two connections even when in the same location.Settings look good including APN settings as well... Is this just a normal thing ...
This started happening after I moved over to public. My Doctor calls me using *67 + my number, but today, he was not able to get through and getting a call failed message. I just had a buddy try on his phone with *67 and he also got a call failed res...
Hello. I just signed up and would like to switch to eSIM instead of a physical card. Is that possible? My order hasn't shipped yet.
