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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Accidentally deleted my account and E-Sim trying to recover my account

Help me recover my phone number and esim for public mobile.

LTE still not working

Submitted problem yesterday as well. Still not working properly. Wondering next steps

What is my SIM PIN?

I updated my phone to the new IOS and now it is asking me for my SIM PIN. What is my SIM PIN?

Pause service

I want to know when should i have to resume my service without loosing number? I want exact date.i have attached a screen shot of last subscription i had...a help would be greatly appreciated Thanks

Esim activated but no phone number or cell service

I dont know whats going on but i might need a new esim and i cant confirm my public mobile account for full access without access to eSim

Resolved! Missing loyalty rewards

I got my friend to sign up in Dec. They had signed up using my referral code but they are still a member of Public mobile. Please help. My account is still on the old legacy rewards system. Thanks!

Just switched from Telus, but SIM card won't work

I just went through all the steps to register and set up my new account with Public Mobile, including porting my number from Telus. I got the confirmation text and email from Telus, and was instructed to put my new SIM card in. I did that, but now ...

Resolved! Iphone 13 pro max SOS network

Hey guys, My iphone 13 pro max I've had for a little over a year now suddenly doesn't have connection to the public mobile network. I've been with public mobile with a physical sim for over 6 months now with this iPhone with no issues. However random...

I am unable to receive SMS from bank in hong kong

Simcard is out of the country

Hi there, I want to sign in to my account however I can not recover because the recovery code was sent the the phone number and I wasn't able to get the code? Can you help me on how to log on to my account?

Resolved! give me promotion package data

I have used to 25$/ month/ 1G. Now I would like to support for me upgrade data 20G

How do I get the 20 GB for 29$ promotion?

I notice there's a promotion of 20 GB plan for 29$ and my current plan is 35$ for 20$ GB. I'm unable to get the promotion when I log into my account, but I see the offer on the main website when I'm logged out. I know other providers have the same of...

number port not working

signed up for an account yesterday, ported number from Virgin, people are not seeing my ported number when texting yet. What gives? I'm trying to run a business!

Resolved! sim card not received

I did not receive my sim card. Ordered Feb 1, 24. I'm trying to submit a ticket but as they did not give me an order # in my confirmtaion email it won't let me submit the ticket. Should I just reorder the sim card?

Resolved! Referal

I am trying to refer my son, he recieved his SIM card today but he's not seeing where to put my referral code.

Resolved! misunderstanding promotion offer

Hello,the questions I have: (thanks in advance)-the promo says that it is 40$ per month. Should I expect the price in the future expire or change, or just switch over to a non promo price? I do not see an expiry date on the promo ... does that mean i...

Activate the SIM

Hello,I'm trying to activate my SIM but cannot get the 6-digit code.I would appreciate your help on this matter,

Activating Sim

I'm trying to activate sim and it keeps redirecting me to normal site upon login on app. Previously tried to do esim with no success so got a sim card and am trying to setup my device now.

Accessing my account

Do I need my number to transfer over before I get a 6 digit confirmation code to get full access to my account?

Locked out

I have been locked out of account for days now and can’t get any help!! I have changed passwords 10 times been redirected to enter code to change password, to enter code to change password to LOCKED OUT to change password to enter code! This is very ...

when should i pull the old sim card out?

I got the test from the old carrier and responded. They were sorry to see me go of course but nothing works on this phone now. I don't know if I need to change some setting or if the old sim card needs to come out. I have an esim from PM.

Resolved! Service does not work

I paid three hours today, but service does not work till now.

Unable to transfer your current phone number to Public Mobile

Hi,After two weeks of using my ported number (originally Virgin), I receive this message:"Public Mobile message: We've attempted to reach you to let you know that we've been unable totransfer your current phone number to Public Mobile. In the meantim...

Resolved! UK plans

Hi there,I'm traveling in the UK at the end of the month. Wondering if there are UK roaming plans? I could only find US plans.Thank you

WhatsApp - unable to receive verification sms to complete setup. Help!

I am unable to verify my Whatsapp account during setup due to not receiving the associated sms.I am at a loss as to what the problem is. Could it be that public mobile plans do not accept international texts?

U.S. Roamimg

I cannot text or call from the U.S. despite paying for addons to allow me to roam in the U.S. I have WIFI access but can not use the phone data. I have lots of credit. I have reset the phone as per the instructions on the web site. HELP I have some ...

Resolved! Refund for double purchase

Hi ,I had just purchased 2 plans accidentally, is it possible to get a refund for it?-thanks, Segar

Resolved! 4g

how do i upgrade to the $24 4GB 4G plan that was offered recently

lte is super slow

hiI tried resetting net work on my iphone but it has not changed the lte latency Latency is not as bad on 3G but speeds are pretty slow. Havent had this issue beforePossible esim?

google pixel 8

Hello! I need a phone update and I'd like to buy the google pixel 8. Does anyone know if this will work with Public Mobile? I've checked their compatibility lists and it doesn't look like it's supported - but that seems bizarre to me. I thought I'...

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