Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased a USA roaming package for my trip to Alaska and there was no service the entire time. I couldn't make any calls, texts or use data. What is the best way to get a refund here? I found out after the fact that Public Mobile doesn't work in t...
Like many others, I've been facing this 6UT1 error message for a few weeks now. I figured out that adding a 1 before the area code helps. But I also get this error calling Toronto's 311 line, and my bank's 1-888 toll-free number. I've tried restartin...
Someone else is using my new number, friends text me and was asked who they are.
I have been overcharged for the second time in 2 months . please make a edit adjustment
Some of my texts are going through, some aren't. All different people with different phone types and different phone providers. These people cant contact me at all. No calls go through for these people either. I NEED HELP and the bot dosent help... i...
As far as I know I did not change any settings. I have noticed this the past couple days. Any idea?
I have ordered a new SIM card off of my account. Do I keep my existing phone number?
Is there any way to view payment history older than the past 12 months? need to see my payment history from jan-dec of 2022. really appreciate any help, thank you
Hi everyone,Does anyone have any experience using a Sonim XP5s (also known as Sonim XP5800) with PM? It looks like it is only missing B17 and B29. I'm most likely going to have to buy an unlocked version from the US, which I don't think should be a ...
Hi there,I activated a new public mobile sim in Feb ‘23 and haven’t been able to receive calls from my home country, Pakistan. Works fine within Canada but no luck receiving calls from Pakistan
Hi I have ordered 2 SIM cards last week. Apart from the order confirmation, I have not recieved any updates regarding the delivery. How can I get an update on this or track the order? Thanks.
As my credit card payment showed Public Mobile payment today, I checked in with my account only to find it said Account Suspended. Current cycle Mar 18-Apr 16, 2023. Deactivation date shows July 16, 2023?it would not let me go any further without ma...
Hi I"ve been trying to call someone whos has a public mobile plan and lives in Ottawa like me, but I keep receiving the same message. Sorry your call could not be completed because you do not have a long disctance add on. This does not make sense sin...
I transferred my number over from Rogers about a month ago and haven't been able to receive calls and SMS reliably, only iMessage and Facetime calls. I also put in a reference code from my friend but it hasn't been applied on his end. I don't have ac...
My phone works as it should with texting/calling/data I'm trying to use my phone number as a verification step for different apps but when I get to the page where it says, enter the code we texted you. I'm never getting a code. I've double triple che...
I have another two phones and wanted to login to change the plans but not working:Two phone no. is here:xxx-xxx-xxxx forgot the user emailxxx-xxx-xxxx forgot the user emailPlease send me the user names user these two phones. Thanks David ed...
Hi, my daughter is getting a newer phone, i.e. iPhone13. Will I be able to simply switch her iPhone8 that she has nowand our account will remain the same? What else will I need to do.
My package ended yesterday and I went in to buy another package for 15 days and got a receipt saying I purchased it but it hasn’t updated. It’s saying under my add ons 0/15 days left.
Lost phone and can't access my account forgot email and dont have phone to reseve sms verification code
Hello, I have been receiving repeat calls from two numbers. There is nothing in the voicemail and it shows in my account as out going calls. I did not call them. They called me. I have them blocked but how are they showing as outgoing calls? Thank...
there's been a few instances where I'll receive voicemails without my caller id showing any missed calls. Is this normal? is there anyway in the voicemail menu to see who might have tried to reach me if they don't provide me with that information? I ...
My daughter lost her phone and can't login to her account because lost email and password and dont have the phone so can't get de sms verification code . Can someone please help me.
I purchased a 15 day unlimited texts and phone calls yesterday but it wasn’t activated. I sent a message to the the CS agent telling them of my situation and asked for assistance. CS agent Wrote back saying that he activated the service and to power ...
Hi, I just completed the new SIM activation and I put the transfer phone number and plan and checkout process. I still haven't received any email confirmation and my number still not port over from Freedom Mobile yet. I put in Freedom account number ...
I’m trying to put my new sim card in my phone and i just transferred over from bell but this keeps coming up everytime i put the sim card in my phone. i’ve already activated it online.
I can't register my Sim card because they want a 19 digit Sim number and mine has 20... what do I do
Had a really smooth transition from Virgin this past week. Moved to reduce monthly cost AND to have a good US travel plan option again. Activated with a new number here then sent request to port my old number. Best practice advice from Koodo kiosk ...
I am helping my sister switch to Public Mobile, and everything has been going great up till payment, we put all the information from her Visa Debit and it keeps telling us (We we're not able to process your payment. Make sure all information is corre...
@ Moderator_Team1 virgin mobile has cancelled your request to transfer my mobile phone number. Please send another request edited by computergeek541: Moderator_Team1 isn't a moderator
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