Data still

[AR17]

Good morning,

what can I do if my data still, please advise. Thanks

[HALIMACS]

@AR17 

Are you sure you purchased data for use in Canada and perhaps did not accidentally purchase US roaming data?

[softech]

@Phil_Adelphus 

a high usage is this is usually from OS update cloud backup. Make sure you hand those disabled

Also,  you are using Android? check the mobile data usage page on the phone and change the Start Billing Cycle on date to today or yesterday and you can tell how much data you actually used

[Phil_Adelphus]

@AR17 do you mean your account still shows that you have data remaining but it is not working since three hours ago?  If so perhaps there is an outage in your area.  Or is your data amount now showing as 0?

[Handy1]

@AR17  Did you reboot phone after purchasing the data add on 

[AR17]

I bought extra Gb and almost gone for thre hours

[softech]

@AR17 

not able to use data?

• make sure you still have data left.  Login My account using Incognito mode to double check 
• try reboot your system
• try changing to different network mode, Try all the different one 3G, 4G, 5G
• if you are on Android, make sure you disable Data limiter 

[Phil_Adelphus]

Do you mean your data is not working at all?  

[Handy1]

@AR17  Make sure you have data left like this 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account

if something’s is still wrong please submit ticket to support to investigate 

message support directly
       

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437