Wildfire BC - data extension

[thomasldo]

Hey I’m in Summerland BC, because of the wildfire in town we can’t access anything and have been evacuated. I’ve used all my data to check the info and contact family members and share data. I know that Koodo has offered its member some free data because oins those areas, can anyone at Public Mobile extend my data for the month so I can continue to communicate with family. We don’t have any WiFi at the moment so we just need some more data. Thank you for your understanding.

Thomas

[Yummy]

Ask agent (CS_agent) if they do anything for you...

[hairbag1]

@thomasldo 

this is Public Mobile Community forum...we can't help with that as we're just customers like you. You can message Customer Support with your request.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Alternative is to upgrade your current plan to a plan with more data. 

[hTideGnow · Accepted solution]

hi @thomasldo 

PM is a tier 3 carrier and it rarely did that (it did once of twice for situation like that before, but it didn't provide free data as much as tier 1 carriers).  You can of course check with PM support agent and see if they can help

Please submit PM agent  Expert Messaging ticket using one of these ways

• My Account on a browser: click Message Centre on the left pane to "Start a Chat"
• Public Mobile App : Go to Support tab, click "Chat with an Agent", and "Start a chat"
• If you cannot access My Account/PM app, use this link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
  please use the same Community account login you are using now to login and submit ticket