Tech Support

[DarylAlbert]

Been dealing with an issue for a week now, and tech support was supposed to call about 8am ET today (that's what we discussed yesterday and agreed upon).  They have not reached out yet, or responded to my PM.  Is this normal for them to be really delayed?  I can see an hour or so, but now its almost 3 hours, and I took the am off to get this fixed (can't send or receive calls, but have data and text on motorola g power 2025).  

[DarylAlbert]

Thanks, will try that.  Never used the community before this week.  So all this is new to me.

[hTideGnow]

hi @DarylAlbert 

direct calling from Tech support is special, only on major issue.  Most of us just work with support via messaging

So, we don't have much to share as to why they didn't call or how to make sure they call you back.  

Maybe message CS_agent and ask for update

[DarylAlbert]

I have, and they have not responded, that is why I reached out here to see if this is normal.

[slusagm]

if they arranged that via messaging, please reply the message and ask