Esim not installed

[HS7877]

@CS_Agent, I just subscribed to PM. I am not able to install esim. its giving me error everytime I try.

[hTideGnow]

thanks for the update @HS7877 

and no new qr code needed?

[Handy1]

@HS7877  Wow ok , Ty for update 

[HS7877]

@hTideGnow They just replied, saying their system is not working now; they asked me to try in 6 hours. I'll keep you posted. Thank you.

[hTideGnow]

yeah @HS7877 let us know you ended up with eSim or physical sim

[Handy1]

@HS7877  Fingers crossed !

[HS7877]

Hi @Handy1  Thank you. I have messaged the CS agent. Let's see.

[HS7877]

Hi @hTideGnow Thank you. I have messaged CS agent. Lets see.

[hTideGnow]

Hi @HS7877 please message CS agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

we saw two different outcomes, one of them CS agent resend the QR code. The other one CS asked the person to change to physical som instead

Let me know how agent handles your case

[Handy1]

@HS7877  Try resetting network settings then see if that helps you if not message support directly here 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

  Watch for reply top of page to the

   Right ( envelope image )

[HS7877]

Thank you @Handy1 . Payment went through.

[Handy1]

@HS7877  First check credit card want charged , if not try again … if it has try resetting network settings 

if you need further help from support 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

  Watch for reply top of page to the

   Right ( envelope image )