How to get help without submitting a ticket.

[Nothappyjack]

I can not log-in with out a error or new activation, without logging in I cant contact support.

My only option to renew my payment was through 611.

What to do now?

[hairbag1]

@Nothappyjack 

for today...the 611 option is perdy good. You just need your PM pin in order to use your on-file cc for payment.

Alternative is to get payment vouchers at Shell gas, London Drug or other retail stores...then dial 611 to add them. No need for PM pin with this method.

[esjliv]

@Nothappyjack  - remember you can use the Get Help section:

https://www.publicmobile.ca/en/ns/get-help

type 'customer support' to get methods to Public Mobile reps.

[hTideGnow]

hi @Nothappyjack you can just message cs agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Nothappyjack  try again incognito mode or even a lap top or computer if possible 

but you can message support directly here 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

  Watch for reply top of page to the

   Right ( envelope image )

[LitlLdy]

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@Nothappyjack wrote:

I can not log-in with out a error or new activation, without logging in I cant contact support.

My only option to renew my payment was through 611.

What to do now?

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@Nothappyjack , 

You can send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

Customer Support Agents are available from:

- Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).