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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobile AP

My iPhone 6 in settings says its completely up-to-date, but when I go to get the Public Mobile APP from the APP Store, it won't upload because the IOS Software is not up-to-date.Can I complete my phone setup and change my phone number on my desktop c...

New number not working

The new number I just received is want me to verify but will not receive the verification code when texted.

Costa Rica

Wondering about cell coverage specifically texting options from Costa Rica to Canada.

Plan Change (Do I keep my Old Rewards Program)

I currently have 3G Plan @ $25/month.I want to change to the 4G Plan @ $34/month.I would like to know the following1. I am currently on the old rewards program and would like to keep it that way. Will it change to the new program or do I get to keep ...

TRavel

does my current subscription cover my calls or text from the US to Canada?

34.00 dollar plan mix up

Can anyone shed some light on why after ordering a plan change to the 34 dollar 20GB plan with Canada wide calling , the information on my account says Quebec wide calling ? I am in Nova Scotia ,not Quebec and the plan clearly said ,Canada wide calli...

Hotspot connection issue

I have a new public mobile Canada-US plan on my iPhone.When I enable the hotspot on the iPhone and connect another phone, the hotspot doesn't connect to the internet.I used to be use the hotspot with no problem on the same iPhone when I was on Bell.C...

Account

When I activated my account I was charged twice

Thieves.

Trying to get my daughter an account and its taken x2 payments and a continuous error code of M8701Now having to go through the credit card cancellation process because no one at PM is either able to help, willing to help or actually available to hel...

Issues Receiving SMS and Calls from non-iPhones

Hi there,My wife and I both ported our numbers to Public. On my end, no issues whatsoever. However, my wife's phone after successfully porting, has not received SMS or calls from non-iphones and landlines.We have followed every single piece of advice...

Resolved! trouble setting up account

I got an error code M.8701It said: "it looks like something went wrong when we tried to create your account"It said my payment went through but the account set up failedI'm not sure if my sim card has been sent to meI have not received any confirmati...

Setting up account

I am trying to set up my account and forgot to include a Promo code that was given to me by my so

sim and esim.

I orderd a sim and would like to change to an esim. Sim card has not arrived yet

Overcharged

Hello, I was overcharged on my visa four different times for different amounts. I can't

Data Usage with Mobile App

I am on the $15 plan. When I use the Public Mobile app on my phone using cellular data does this count as data usage? My previous carrier Lucky did not charge for access when using their mobile app.What happens when I run out of data and want to b...

Resolved! Not receiving calls

Hi there, when someone calls me it goes straight to voicemail and I immediately get a missed call notification. Even though my phone is on and I can make calls just fine and text and everything else. Does anyone know what the issue is? Thanks

Resolved! How do I know if I am using eSIM now? iPhone 11

Hi, I got my 4G plan from PM this morning and requested to port my number from my old provider.For some reason, I am experiencing poor network coverage. I am located in Kingston, ON. Seems to only be able to make emergency calls. Is this due to the f...

international add on troubleshooting

I've purchased the 300 minute international add on but when I dial the US number (from Canada) it says i've used all my minutes...??

Actuvstion

Trying to finish actication/regustration and keeps putting me back to where I need to pay for my plan. STEP 2 REVIEW AND PAY.This step was alreasy done and you guys hsve charged my fathers credit card 3 seperate times now, but my actuvation is not c...

Sim card hasn't arrived

Sim card hasnt arrived how do I get a tracking number

Can't receive calls or call out.

My data and texts work. I have done everything that I needed to and it still isn't working. I am in the USA, my husband's phone is also with Public and his works fine.

New iPhone

Just got new iPhone 11. What do I need to do to transfer my number, what about SIM card. Then I want to set my wife up with old phone and new numberhelp

Support google pixel watch

Why doesn't public mobile support the LTE of the Google pixel watch?

Three months subscription rewards

I have subscribed for a month plan, but my rewards have not tripled and I only got one time of my rewards. Is there anything to do to get back two times of rewards back?

How do I submit a ticket????

I'm getting VERY UPSET. The submit ticket doesn't work. It said if thst didn't work to send a message to @CS_Agent. That doesn't work either. I enter @CS_Agent enter my message, then @CS_Agent gets erased and it asks me to enter it again. NOTHING ...

Account Suspended and cant login

hi there i currently signed up yesterday to public mobile and i signed up and paid but yet after i did my account get suspended for lack of fund.... i can see that the payment went through on my card thinking about blocking all charges close to t

500 one-time Int'l LD bonus

Does the one-time international bonus work for calls made from Canada to Hawaii? Thank you

ticket request problem

I couldn’t reply in 90 minutes so my number hasn’t ported to public mobile yet, so i contacted my old provider and they said the issue was resolved and to contact my new provider but i have not been able to do so, as the link for a ticket request is ...

Resolved! Unable to make and receive calls since June 30, 2023

I paid the service automatically, and have been in years since I came to Canada (5 years) (I also recommended your service to others - I bet they are cursing me now). But why until now I'm unable to make and receive calls since June 30, 2023. My daug...

No service when outside Canada

@CS_Agent I have no service while outside Canada. In Asia continent right now and there is no service on PB. Can you please let me know how to get this sorted?Thanks

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