Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi , just got a new subscription and paid for my eSim as well as 3 months plani then downloaded the app, login with my email then the twist came in to play and the app asks me to confirm full access. It says a 6 digit code to be sent to my new mobile...
Since coming to Florida with ca/us plan cannot make or receive phone calls
Lots of data but my text messages aren't going through. There is a little clock under the message and then it says sending failed
@J_PM what happened to the $50 Canada USA plan?
How can I get a eSim QR code instead of having to install the app and make it install the eSIm on thaty device?
Can't enter App after multiple attempts ???
When I put in my confirmed and correct email address and password (Password has been reset there times) to sign into my account, Safari and Chrome both give an error message that identifies the site and sign in action with a warning window that says ...
Hi, I'm hoping a moderator can look into this. I'm unable to login into my mobile app and web account, even after verifying my 2A verification. Recently switched devices. I also use VPN and never had issues while it was turned on in the past, and als...
Inbound calls get a message "sorry your call can not be completed since your plan does not include a US add on".Outbound "sorry your call cannot be completed please check the number". What's going on?
I have edited my APN
I know my account password, but the app kept sending digit code to my old phone number. I already changed my phone number for almost a month in Public app. And if I chose send code to my email, I still cannot login in. It shows forbidden A1. Please h...
I just bought a IPhone 15Pro and need a QR code to install a SIM from my iPhone 11. Have tried Support and go around in circles. Have asked to connect to customer support agent and either get a Submit link and get 404 error or I get nothing. Have cle...
Hello, I bought public mobile SIM card and plan for my mom when she had a stroke and was in hospital. Since then she's gone home, and has purchased a SIM card and plan from a different provider. I need to cancel the current plan. I cannot log in usin...
Can someone please help, I am out of Subscription and the system won't allow me change the Suspended card I have on file. I really need my line back. @CS_Agent. I also can't create a ticket as I keep getting an error message .
Hi,Last year I received a 500 one-time international LD bonus. Does anyone know what countries I can call if I want to use the bonus?Thanks
I have been with Publi Mobile for years. Recently after puchasing a new unlocked phone, I noticed that my data just disappeared without me using a lot. I blamed the phone. I just logged into my Public Mobile account for the firt time since they ch...
When I try to connect to the PM network via the eSIM QR code, I am getting the following error:Has anyone encountered a similar issue on their Pixel 7? My phone was purchased through the Google Store in Canada, so I'm assuming it should work...
Hi,Does Public Mobile support 2G (GSM) devices? Will that technology be supported for a long time in the future?Thank you.
Hi. I had a problem with my subscription payment, the transfer went through but I don't have an active subscription. Please help.
I paid my subscription 3 days ago and still no service.
I would like to understand US add-on (15$ for 15 days) is still valid or not since comments at community saying that customers purchased US - add on but its not working when customer reached US. Please confirm US- add on is still valid or not before ...
I have a Canada US plan and am currently in the US. When I am not on WiFi, my maps will not load an address and on Facebook, it will not open comments.
Good morning, I am hoping you can help me understand how I might me impacted if I make an account change. I am currently paying the following monthly:Subscribed Plan, $39.00 for 20 GB of data minusRewards, Loyalty- $4.00, Subscription- $2.00, Commun...
I signed up for a plan with PM. I completed the payment, selecting eSim and checking compatibility and downloaded the app on my phone. However in the activation process, the app says Phone is not eSIM compatible (it's an iPhone 12 mini which does ac...
Hello,I Paid for simcard and 3months subscription but more than ten days simcard not arrive. Can I cancel my subscription? Thanks, Sopheap
Hi folks, It seems like after activation of my card, I didn't get any loyalty rewards, anyone have the same issue?Please help thanks. Thanks
I already paid, payment went through. Subscription not activated. When I click Get Support and then log in, I am stuck on a blank white page when a button "Done" on the top right hand corner.
I changed my plan from$120 for 3 months to $34 a month 20GB and unlimited Canada wide calls and text and international messaging, however my receipt shows “ unlimited Quebec plan?! Is that normal?Thank you
Hi I need assistance with my father's Public Mobile Service. I am unable to make this request from his account since we need a 6 digit code sent via text or email (which we need his phone line to be active to access as well). When we try making a cal...
