04-10-2024 03:31 PM
Hi, I recently transferred my number and went through all the steps and it half works. I can call and receive calls but my number (one I transferred) is different than what my SIM details shows me (random number I picked when signing up) on my phone (S22 Ultra). Not sure if that matters too much
My main problem is my texts don't work. I can't send any texts nor receive any. I've tried inserting, reinserting and restarting my phone several times but still can't use SMS. Is it possible that the port got stuck half-way through?
04-10-2024 05:57 PM
@mc02 - There is an issue with activating SMS / RCS / iMessage / FaceTime.
If you want to - please try to contact a CS_Agent:
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages