updating payment

[Lolita2]

I cannot change VISA card. It keeps saying to try later. But I have tried many times over several weeks

[hTideGnow]

hi @Lolita2 

use the link to message agent and they will reply in couple hours to your community inbox 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Lolita2]

Thanks for the replies. There is no agent in the link. Anyway, any company that wants your money should make it easier for you to pay. That's it for me.

[hTideGnow]

hi @Lolita2 wait an hour or a day before trying again

try with both browser and app

If browser, use Incognito/Private/secret mode

if app and you tried using app earlier, please uninstall and reinstall before trying again 

[fixin1]

@Lolita2 - Although support can't enter new CC details, they may be able to help you out:

⬇️Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Also we are just customers of PM just trying to solve / suggest solutions that may solve your issue.

[Lolita2]

Thanks for your help. But I just want to change the VISA card and I should be able to do it in my computer. It is frustrating that they don't have a person to take your call and solve your problem. Service is very important. I think I will change to another company.

[fixin1]

@Lolita2 - Have you tried to use incognito / private mode? Tried on App or on another device?

Also please buy Public Mobile Payment vouchers as a last resort (Find locations here: https://www.publicmobile.ca/en/ab/payment-voucher )

You can load up 3 months of your service (I will suggest that)

You can also find them at recharge

The vouchers look like this: