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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cannot cancel

I cannot get into payment page to cancel keeps asking me to activate. very frustrating

Did Not Receive SIM Card

I recently created an account for my daughter. She has still not received SIM card and when she tries to create account she gets error message We Encountered An Error Procesing Account

Resolved! Phone calls

Despite having activated my account on Saturday, I cannot receive or make any Telephone calls… is this normal?

Infinite loop between activating transferring account and eSIM not transfereing

Hi, I am try to active and transfer my number to PM but the eSIM transfer does not work. I think I might need to but another eSIM, but I can’t access the site to buy another eSIM. Every time I login, I am forced to continue the activation with no pos...

Incoming calls

I live in Canada. If I get a plan like Canada wide only, but I received a call from USA, shall I be charged?

Can't update credit card info

I have tried all the suggestions already given such as different browser. Do I have to unsubscribe and pay by the month? How do I pay by the month?

Esim not activating on Iphone 13

Can someone help please?

No incoming calls

Just changed from Roger’s to PM. (3 days ago) I can call but no one can call me. They get message from Roger’s stating my voicemail is not activated. I also no longer get OTP numbers to verify secure accounts I try to log into. I have update the iOS...

Resolved! Did not receive activation summary email

I just paid for the 29$/20gb plan, downloaded the app and attempted to transfer the number from my current carrier to the eSim. However, I keep getting the activation failed message (eSim not installed).I read in previous posts that you can activate ...

Activation of SIM card

Hi! need to activate my SIM cardi paid for my services already since last week and i would like to have my services turned on plss

USA

I'm going to Los Angeles next week. I have a free calling to the US plan. Will my phone work there? Will there be roaming charges?

US Roaming-3GB Data (15 day)

I just bought this service. Does it include 3GB Data, unlimited Talk & Text for 15 days?Why come I checked in my account and it said: My add on has 3GB Data left, but only -1 message Text and -0.02 talk minute left?

activation

this company is sucks. note you can't activate your sim with out a credit card

Canada USA calling and texting

If I have Canada USA plan and reside in Canada can I whike I am visiting USA make calls to Canada or use my data in USA without charges.

Will my Alcatel 5005R work with public mobile

Esim installation

I paid my subscription, but when I opted to transfer my old number and activate esim, it didn't install after 3 tries, then boom! it said contact support

Resolved! $29/month plan

Does the $29/month with 20GB for all subscriber?

No for points system for old customers

duplicate post

Resolved! [ESim will not Install

Has anybody had issues with installing their e-sim? I cannot get it to install with either the QR code or the link in the App. I have reached out to support but they're very slow in responding so wondering if anybody else has had issues and can poi...

Resolved! Does SIM card get locked to IMEI on activation? LTE Router issues?

Just signed up for PM; Sim card will be in the mail in a couple of days.. I think it will work with my unlocked (previously locked Moto G Stylus 5G 2021; only seems to be missing 1 band of many listed) phone; But I'm mainly interested in using PM SIM...

My credit card expired

How can o pay my phone number as it is on hold for lack of payment?I cannot enter my account.

ESIM would not download to Phone

I explained in detail in a recent ticket to resolve the Esim and authentication issue. When I logged into my account the Authentication issue still presented itself.Please take strong note that the app is locked into the authentication screen, it doe...

@eSIM

I want to move my eSIM to other device. I want QR code for eSIM.

Latest Public Mobile offer.

I have been a user of Public Mobile for a number of years and am now paying $33 a month for 15 GB.Public Mobile now offer For a limited time, subscribe to a 20GB plan for only $29/month. and I would like to know how I can take advantage of this.

Resolved! Cant send or receive messages

I have checked my APN settings in accordance to all the posts and chat help on Public Mobile and they are correct. I've been a customer with PM since 2016 and have only had issues wen I forgot the change the APN after switching my phone. I haven't sw...

Resolved! Bonus Data is Gone!

I received this message from public mobile on March 8, 2024.Public Mobile here, delivering on our promise. We've successfully added the 240GB of bonus data to your account as a thank you for your continued loyalty. This bonus data will expire in 150 ...

Resolved! Password help

Hi everyone.Changed the password and when I login, it still says the password is incorrect. Tried three times and no luck. Any suggestions?

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