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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1881 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30243 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42008 Views
  • 185 replies
  • 29 Bravos

(Order 341514) I ordered a sim on 25th April 2023

Hi Team, I order a sim card on 25th April 2023 with order number 331514. I am still waiting for an email or message which says it is shipped and here is your shipment number. But still there is no sign of any email or shipment number.Can you please h...

tushar2315 by Great Neighbour / Super Voisin
  • 543 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't sign in

Having the same problem with not being able to sign in. When I enter everything I get a "page expired" and there's is nothing else I can do 

KyleJohn by Great Neighbour / Super Voisin
  • 566 Views
  • 4 replies
  • 0 Bravos

no data

Hi, I checked my account and I still have data left unused but when I turn on cellular data on my phone, I do not have internet. Is it a problem with public mobile or is it my phone?

stang123 by Good Citizen / Bon Citoyen
  • 778 Views
  • 7 replies
  • 0 Bravos

Resolved! SIM card does not working new phone

The SIM card I swapped out of my iPhone 11 to my iPhone 14 does not work. When trying to set up it said not compatible with eSIM. Only other option was to use QR code but Public Mobile does not have one. Any suggestions?

RhondaF58 by Good Citizen / Bon Citoyen
  • 3527 Views
  • 25 replies
  • 0 Bravos

Resolved! Account cancellation

Hi, I opened an account for someone visiting from abroad for two weeks. Now I noticed that Public Mobile has deducted $50.40 for three consecutive months even though my visitor only used the card for not even two weeks. Please let me know how to get ...

winterroad by Great Neighbour / Super Voisin
  • 651 Views
  • 5 replies
  • 0 Bravos

Resolved! Can't remove voicemail notification on android

Hello, I received a spam voicemail on my samsung s22+ and promptly deleted it. The only problem is that the notification is still appearing at the top of my phone saying I have 1 new voicemail even though I currently have nothing in my inbox. I have ...

kidmilli by Great Neighbour / Super Voisin
  • 5187 Views
  • 5 replies
  • 0 Bravos

U.S. data add on

Hello, Am in the States, paid $30 for some data, talk and text and its not working! Help!

Kitty6767 by Great Neighbour / Super Voisin
  • 447 Views
  • 3 replies
  • 0 Bravos

Phone Not Working

I have autopay which has always worked fine and credit card is current.  However, May payment was not charged and my phone is not working.  Help!

galelaw by Great Neighbour / Super Voisin
  • 406 Views
  • 3 replies
  • 0 Bravos

NOT ABLE TO RECEIVE SMS TEXT CODE

Hi, any idea that I couldn't receive the SMS code verification in some instances such as my CRA, and other social media platforms? My plan is definitely compatible with the concern/inquiry above? Any help or lead would be much appreciated! - CHRIS

TinNguyen96 by Great Neighbour / Super Voisin
  • 672 Views
  • 4 replies
  • 1 Bravos

404 Error

Can only access My Account Page other pages give me 404 error.Looks like the page you are looking for is unavailable or undergoing maintenance. (Error Code : 404) 

kebbelde by Great Neighbour / Super Voisin
  • 270 Views
  • 2 replies
  • 1 Bravos

Phone not working

I updated my CC information yesterday. My next payment is not due until May 15, so everything should be ok... I cannot call out. No payments have been missed and my Data plan is not maxed out. 

Blackhills by Great Neighbour / Super Voisin
  • 323 Views
  • 2 replies
  • 0 Bravos

Resolved! calling from Canada to Budapest

Hi, I have 1000 international minutes. Can I call Budapest? I tried the Budapest number and it wouldn't go through. I tried this number with and without the zero that's in brackets. Any suggestions? Thx.+44 (0) 1323 674***

kevinboese by Good Citizen / Bon Citoyen
  • 729 Views
  • 5 replies
  • 0 Bravos

my bill

Why is my bill so high

golfguy by Good Citizen / Bon Citoyen
  • 1609 Views
  • 23 replies
  • 1 Bravos

International Texting (from the US)

I was in the US last month (Seattle) and thought I could send a text message back to Canada (as I had International Texting in my $15 plan). It didn't work. Received a text message from 611 (Public Mobile) saying: "Sorry, your plan does not include s...

Pat2023 by Good Citizen / Bon Citoyen
  • 908 Views
  • 3 replies
  • 0 Bravos

Resolved! Retrieving Community Account

I accidentally deleted my Community log in info. It will allow me to change my password but not to retrieve my username so I cannot log in. I created a new Community account under a secondary email, but when I try to change the email back to my prima...

mcollins55 by Good Citizen / Bon Citoyen
  • 999 Views
  • 9 replies
  • 1 Bravos

Can't make any calls

Hi! I haven't been able to make any calls for a couple weeks now. I can receive text messages and my data works fine. I've restarted my phone multiple times but the problem still persists. Would love some help. Thanks!

st_hunter by Great Neighbour / Super Voisin
  • 471 Views
  • 6 replies
  • 0 Bravos

Resolved! US LONG DISTANCE

Does the 1000 minute US long distance add on have an expiry time.

NeilNorris by Great Neighbour / Super Voisin
  • 411 Views
  • 2 replies
  • 1 Bravos

US Roaming - what do you suggest?

Hi Everyone, I have multiple dates over the summer where I am taking vacations over to the US and am looking for some suggestions of which Add On will be the best for me. Each vacation is within 10-12 days at a stretch. Basically I am hoping for unli...

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luv_era by Good Citizen / Bon Citoyen
  • 902 Views
  • 8 replies
  • 1 Bravos

SIM card

Ordered my SIM card online 10 days ago.Whereis it please

Change login email address

I cannot figure out how to do this. PM doesn’t seem to allow you to do this. The question has been asked many times before. 

rbmergan by Great Neighbour / Super Voisin
  • 446 Views
  • 4 replies
  • 0 Bravos

data usage problem

i got a notificaton from public mobile that i used up all my data, so i went to check data usage and found some weird things: firstly, i am unable to go back in my usage history for more than 10 days, no matter what filter i put in. and second that i...

beno by Great Neighbour / Super Voisin
  • 344 Views
  • 3 replies
  • 0 Bravos

Data not working!

Anyone else having issues with data? Myself, my daughters or husbands data hasn’t been working for the past few hours.

bps1980 by Great Neighbour / Super Voisin
  • 351 Views
  • 3 replies
  • 0 Bravos

Cell service

My cell service keeps dropping,can't make calls or send texts,it'd been happening now off and on for awhile

Cartersbug1 by Great Neighbour / Super Voisin
  • 507 Views
  • 4 replies
  • 1 Bravos
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