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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

account deactivated and won't accept payment

@CS_Agent My bank changed my credit card number and public mobile suspended my account. I am unable to edit the credit card details on the payments/plans and adds ons section. *611 will not accept the new credit card. I went and bought a voucher and ...

Number Parking

Hi there,My son is going to be leaving the country for 2 years, and we don't want him to lose his number. Is there a way we can park it with public mobile until he gets back?Thanks

call history beyond 90 days

Hi, may I see the call history beyond the 90 days limit?

Port request cancel

Hi, how do I cancel a port request from Public Mobile to Bell?

Resolved! Payment

I was helping my son upgrade his public mobile subscription, but was actually on my account when I switched to the plan he wanted. I've been charged $134.40 for this upgrade to my account but only wanted for my son's account. We have correctly upda...

How to send a private message to customer support?

I need help activating a new account and get log in

Should I switch to a new 5G promotional plan from my Grandfather'ed 4G LTE plan..?

Good Monday afternoon Ladies and Gentlemen, Current Grandfather'ed Subscription:$180 / Every 90 days 4G LTE Network - Canada & USA calling, Call display, Call waiting, Conference, etc., international text, 9GB total data. Since Dec. 2017. $15 OFF eve...

Cancel Account

I need help, I want to cancel my account as I don’t use it. However it won’t let me sign into my account as it’s saying to put in the code it sent me, but it’s not my number. I can’t get help from support because it won’t let me sign in!

Port Out Failed

I lost my SIM card and I tried to port out from public mobile into freedom mobile from a local mobile shop. I have not received any email but a public mobile email that teaches me how to port into public mobile. Please help me with it

Error in billing

I have always had till the 26th of the month to pay my bill which is charged on my credit card. Today my account was cut off on the 23rd of the month. I have been unable to reach anybody to get this resolved. Their chatbot does not work and says it...

US-CANADA PLAN ROMAING

WITH CANADA-US PLAN, CAN I USE MY PHONE IN US WITH OUT ROMAING CHARGES ?

SOS mode

Even after 12 hours of eSIM transfer why my phone is in SOS mode?

Mes récompenses mensuelles / abonnement de 90 jours

Multiple Charges on my Credit Card for USA Roaming

I attempted multiple times to sign up for USA Roaming via the Public Mobile App on October 11th and 12th from a hotel room in Seattle after returning from a holiday, but I did not receive any indication that the transactions went through. Therefore,...

Broken, dropped calls

In the last two months, I’ve been having problems with my phone. I can only get good reception from the front of the house. Very sporadic from the back. Can anyone help?

Phone stuck in SOS mode

Hi,As title says, stuck in SOS mode this morning.Bill paid, minutes available. Toggled airplane mode on/off. Restarted five times. Both manually and automatically selected carrier. Drove to different spots to see if it was where I was. Reset phone ne...

Resolved! Bought the wrong add on by mistake need to buy the right one.

Was buying us roaming add ons and bought the wrong one need to change to the right one.

Need a port

I need a port to transfer my old number can’t do it without a port request

recharging via third party apps

Hey does anyone have experience with recharging their account with xoom.com. I reached out to support since I cannot add my credit/debit card as a payment method online.Like I have cleared cookies, downloaded new browsers, used the app, and many othe...

delayed rewards available

over 48 hours has passed and my US data reward is still pending and now I am back in Canada. How do i get this addressed

Resolved! sim card question

when i change from 3 G to 4 or 5 G do I need a new sim card? Do I need a new sim card when I get a new phone?

Us-Canada data plan not working?

Feeling super frustrated about the plan I purchased! I thought I purchased a plan with us-Canada data but I still had to pay extra money for the us roaming add on. How do I check if I have the correct plan? How can I switch it without paying g again ...

Unable to locate profile on the app

Hi, I can sign on using the app but unable to find the profile button. Any help would be appreciated

Overpayment

I need to be reimbursed the $28.25 that I overpaid. I can not have a credit because I need to get groceries. Please reimburse me.

stuck

Hi, I am a new subscriber. I could not continue finalizing after getting confirmation of payment.

Resolved! Community rewards

How do the public mobile community rewards work? As in, how do you earn community rewards?-A

International calls to Ukraine

Hello,I ordered 300 International Long Distance for try to call to Ukraine, but it's not works. I tried dial 011+38+mobile phone, still not working...Can someone advise me what is wrong ? Thanks

Resolved! Urgent

Hello therei don’t why when I texting to someone it show my iCloud email on it and it doesn’t show the phone number.for example if I texting to someone it willshow my phone number to person but now it show my iCloud email. Can you please help me .tha...

Roaming

On the AT AND T 40 gig pkan and am in Mesa Arizona. No internet with AT AND T. What’s up with that?

Mobile signal is week

Hi, I'm living near Mount Pleasant Village public school, Brampton. I'm not having good mobile signal and even my wife is also on Public mobile and having same issue. I switched to multiple phones but still same issue. Please resolve.ThanksPraveen

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