Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Signed up for the $34/40Gb 5G deal like everyone else. Brought my own Galaxy S20 5G (SM-G981W), which I was using on Telus network. Running latest update, OneUI 5.1 / Android 13.I was able to use 5G network on Telus, with a Telus SIM card, and have...
I’ve been unable to activate my account, keep getting an activation error. I opened a ticket, sent a pm to CS_Agent. Does anyone have any idea how long I can expect to wait for a response?
I tried for over an hour last night, tried again early this morning and trying again now. I am continually waiting for the next step to load before resulting in an error. I finally got one step further just now (it told me to download the app) but th...
I have been waiting for an agent for 2 hours for a simple question. It said 2 people were ahead of me and then all of a sudden 47th in line. The website has been not signing me in and glitching. All I want is to cancel the order as this is not the se...
I have subscribed the 5g $34/40g plan. How can I transfer the sim of ctexcel to the esim of public mobile? My service provider is not on Public Mobile self-service activation list. Can someone manually help me port it in?
Hello,This is very frustrating. I switched over from my working Virgin network to Public Mobile. I have not had any cell service since switching. This would be a situation where I could phone/chat with someone directly at most other companies, but...
can i use a 3g and 4g phone on a 5g phone telus pkg
How can I access my referral code to sign up my partner? I opted to have my sim shipped so I can't activate the plan yet. I want to sign up for my partner using my referral code but I can't access my account until my sim is activated.
Can't update bank info
Hello, Is anyone else noticing that the 3G Speed is no longer a menu option? I've only been able to view the offered plans by selected "All" and scrolling all the way down the page.
Hello,I have an issue that I need help with please. I had a phone plan with public mobile that renewed on Nov 1st and I got charged for that. I then saw the new phone plan for $34/month, liked it and switched to it on Nov 10th, selected to change imm...
activating a new account for but after it took my payment it gave me a error and said to contact support
Hey. iust got a new physical sim from Telus. iPhone 11. attempted to change the new sim in profile. no luck. Says it’s not valid. any suggestions.
Hi, I'm stuck on the last stage of activation. It tells me to contact support, after logging in. But then it goes blank and nothing happens. Can anyone help?
Hi,I had enter the wrong transfer phone number & how to correct this issue after I got the service with the wrong number
Hi folks, My apologies if this has been covered already but I've failed to find the answer..I created an account specifically for my son a while back. We've been using PM happily since. For his account, I used/created another email as I cannot link ...
Just signed up for new cell service and paid for it tried to transfer my number but I don’t get any cell service
I was subscribing to a new plan as a new subscriber but after several failed attempts to process payment ... I finally got one through.However I got an "Activating Error" message and it said and I quote "Oops! Looks like something went wrong when we ...
I activated my account and cannot make or receive any calls
Hello, I was curious to find out when my annual loyalty discount will increase, but I can't remember when I first joined. Can someone let me know if there's a way to find out? (Other than doing some massive digging) Thanks!
I signed up last month for a 3month plan prepaid. I Used 1 month and now would be my second month and i have no service, data etc…. what can i do as I need my phone especially when I leave the house. pls help
I have provided my new SIM card number via private message. I'm looking to get this processed as soon as possible.
Hi There I helped setup a friend with a new plan, after we put the information for the port, the page gave an error and the number has not been transferred from Virgin Mobile.
Anybody able to switch to this plan right now? I was trying to help a friend with the plan switch and it was nowhere to be found. The website still lists the plan as being available, but it is no longer in the self serve portal.
I recently signed up with public mobile and used a friend’s referral code. Neither of us received the promised points. How do I contact anyone at PM? It’s a very frustrating process
I activated my PM with a new phone number. and then port in my old phone number from cityphone. I see my phone updated . However, I got text message from PM " trouble in transerring". However, I am unable to redo it again.What should i do?Waitting ...
Help please! Yesterday, I was subscribing with the 5G 40GB FOR $34/mo deal with Public Mobile. There was an error at the end of the esim activation and now I can’t use my phone. Fido already deactivated my account. I don’t have the QR code as I didn’...
My credit card is being charged for one of the service i have taken before from public mobile. I do not use any public mobile sim card now but my credit card still being charged for the service. I would like to know how I can stop that. I also forgot...
I transferred my number on the app a day ago, and it still says SOS. I checked on my old provider Telus and it said "Your number transfer was cancelled. If you still want to transfer your number, please submit a new request."Not sure where to submit ...
How do I get a hold of customer service for help on being double billed
