Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My wife opened an account and thought that the sim card was activated correctly. Apparently the phone number was not transferred, therefore she can call out but incoming calls go straight to voicemail. Adding to the problem, when she opened the accou...
I successfully went through the porting from PC mobile to PM but I missed the text confirmation to approve the porting. How do I get a new request to resend porting request ?
Hello,I cannot text a word or pdf document to someone. The recipient receives One or more media attachments were removed. It has something to do with Public Mobile because when I text myself with the attachments I receive the same message. When I tex...
Hello Community Support, I've been with Public Mobile for a number of years and have the $40/mo plan with 4GB of 4G LTE data support. I've noticed that Public Mobile now provides this same plan price with 15GB of 4G LTE data support. Is there any w...
Dear Community,I have internet on laptop but not on phone. I have 760 Canada-wide long distance minutes leftand the original 100 minute Canada-wide talk is used up.Do I need to purchase more Canada-wide talk? If so, how?Thank you,Ellen
I didn't enter my friends referral code during activation. I have it now, can it still be used? How would I do that?
I have phoned my bank and there is no issues with the credit card, the issue is on Public Mobile's end. Also says my account is deactivated July 2023? It isn't even July yet?
Hi all, anybody else getting funky characters in company names for incoming calls? This should read Promutuel, but instead I get : Thanks.
I reset my password but I exceeded tries how can I get access to top up?
I own a Unihertz Titan Pocket, running Android 11. It is fully capable of Voice-over-LTE, and I believe I have enabled it as such. However, I get regular texts from Public Mobile, claiming over and over again that my phone does NOT support VoLTE, and...
Hello there,I tried to top up my number (via the 1800number) and the message I get is that they are having trouble finding the number. I was out of town for a bit and I don't know if I missed the topped up date. Can someone please help ...
Hi PM Team,I stopped my autopayment in mid-February before proceeding on 1-month leave and upon yesterday (April 3rd), tried to re-activate my account but failed. Can someone look into the situation and assist. Thank you. Caesar Wong
Hello; i have international long distance minutes but i am unable to make calls to the Caribbean. I receive a message indicating that the call cannot be completed as dialed. Is there a special way to dial out? Regards,MM
please text every onewe are changing the way you call out you need to add (1) in front of all numberi am sure your poor tech guys are pulling there hair out lol
I switched to Public two weeks ago and some of my incoming calls are going straight to voicemail. I have tried all the recommendations regarding settings, updates, etc. but I can not resolve the issue.
Been testing a Public Mobile sim for a little while and am happy with the coverage for my rural area. When it came time to do the switch over the Public Mobile 'system' told me my # couldn't be ported, which was also confirmed in a private message to...
says this number is not in service all outbound calls airplane mode offinbound is fine i have data acct is active taken the sim card out and put back inHELP!
I can’t receive text messages or receive or make calls. When receiving calls the caller says that I don’t have a US add-on, I live in Canada and the person trying to call me lives in Canada. When I try to make a call it says Public Mobile here, the c...
Hi folks, I've been with PM for a few years and have $11 monthly reward (Refer a friend, Autopayment, Loyalty).I'm currently on $40 monthly plan but get only 3GB Data. They currently advertise $40 plan with 15GB data included. Question: if I switch,...
How to change my account email address?
Can't seem to download attachments on my text feed, even after I've enabled mobile data. Any suggestions?
Have "international " minutes and data but can't connect to network on my s10 or my wife's phone.
Can’t use long distance minutes to Portugal getting b1
I am unable to access my account to change my billing information. They want to sent a verification code to make sure it is me,but I can not access that email account .
Hi there, How can I get the invoices for the year 2022? Thank you. Ty
It's great VoLTE is finally here!! Many Community members have confirmed their phones are working but some are not.Here is a summary I have kept. Reply this post and I will try to update this first post as I see moreand thanks all for sharing [upda...
This message comes up when I attempt resetting my password. “There was an error resetting your password. Please try again later.”
I want to change my Public (Ontario) number to an Alberta number.Can anyone advise as to what happens when i change my phone number, for example is there a down-time, does my previous number become obsolete or open for anyone to take over, are the ca...
Hello!I moved to Calgary from Toronto last year and had updated my billing address, but i just noticed that the tax that's being applied to my bill is still based on Ontario HST! How do i fix this? Please advise.
Thinking of changing plans. Do the add ons that I have paid for on my plan transfer to a new plan?Thank You
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