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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25291 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36689 Views
  • 185 replies
  • 27 Bravos

Needig help

9an you help me with this back on track program it is a program to recuperate your Driver  license back after DUI  so on june 11 at 11:00 am I have appointment over the phone I wait the day and no one call both the say they did  so now they ask me pr...

Rodfal by Great Neighbour / Super Voisin
  • 854 Views
  • 8 replies
  • 0 Bravos

Resolved! Legacy Loyalty Rewards Reset after Plan Change

I was on the 2016 Holiday Promo until I switched to the 35/mo 20GB Promo from Black Friday. My 90 day plan just renewed, and I see that my rewards, specifically my loyalty rewards, have been reset. For my next payment cycle it shows "0" for my loyalt...

Sferguson by Good Citizen / Bon Citoyen
  • 1464 Views
  • 12 replies
  • 0 Bravos

Resolved! Need to change password

Hi, My credit card, which I used to pay my son’s monthly plan, was hacked and I had to cancel it. I want to add my new credit card number to my account, but I forgot my password. I tried to get a new one, but the email to reset my password never arri...

GeoffGander by Great Neighbour / Super Voisin
  • 619 Views
  • 3 replies
  • 0 Bravos

have a new sim card and phone it wont let me switch

there is loads of info on if you switch to pubic and how to enter your sim yadaa yadda BUT if you want to put in a new sim card and new phone there isnt an option for this it will not allow you to enter your new info unless you create a whole new acc...

Talk

During the outage today, several calls that I did not make are showing in my Usage History.  Was my phone hijacked? 

dondub by Great Neighbour / Super Voisin
  • 659 Views
  • 7 replies
  • 0 Bravos

Can't make or receive phone calls.

Cannot make or receive phone calls. As soon as I make phone call it disconnects and same for when J receive a phone call it just disconnects.Text messages and data works fine but can't do any phone calls.

Never this bad

My wife and I both have phones using PM.  PM will only let you put one phone on an account. We both set up accounts. I sign into mine to do what I need and sign out. She goes to sign in and it keep putting my name in the user name. and it saves my pa...

cougartoon by Good Citizen / Bon Citoyen
  • 872 Views
  • 12 replies
  • 2 Bravos

Can't make or receive calls today

Anyone else experiencing problems making or receiving calls? Incoming calls show on my phone and immediately end. Same with out going calls. 

Rwchaput by Great Neighbour / Super Voisin
  • 478 Views
  • 4 replies
  • 1 Bravos

Telephone calls not connecting

 Can not make or receive calls. As soon as I try it disconnects and same happens for incoming calls   

Jozef39 by Great Neighbour / Super Voisin
  • 419 Views
  • 5 replies
  • 0 Bravos

Resolved! I can’t Send and Receive Calls in the US

I am in Washington and I’ve purchased a roaming package. All calls normally fail. If by some chance they succeed, the person on the other end can’t hear me. I have switched my network to T-Mobile as some answers have suggested, but this does not solv...

HrmlessNerd by Good Citizen / Bon Citoyen
  • 1399 Views
  • 17 replies
  • 0 Bravos

Resolved! Data Not Working in USA

Hello. Just wondering if anyone would know, if you are travelling in the USA and purchased an Add On, USA Roaming, Talk & Text, would the Data on your plan work in the USA or would you have to purchase additional Data specifically for the USA to your...

JF5 by Great Neighbour / Super Voisin
  • 484 Views
  • 3 replies
  • 0 Bravos

Also unable to make calls in Lacombe

Time for the Government of Canada to create a publicly-owned and operated telecom, CanTel, AND open the Canadian market to US and other international competitors.

liamclark by Great Neighbour / Super Voisin
  • 277 Views
  • 1 replies
  • 0 Bravos

Can’t make calls

Judging from the other postings I’m not alone! I noticed around 2 pm in Calgary that I could not make any calls or receive them although it was perfectly fine earlier in the day. 

HadiyaJutt by Great Neighbour / Super Voisin
  • 276 Views
  • 2 replies
  • 0 Bravos

Phone call issues

Hello,I am having problems receiving and making calls. The call rings once and then hangs up. I also can not connect to wifi. I still have access to making and receiving text messages. I can also use my data with no issue.What can I do to resolve thi...

Pattern8021 by Great Neighbour / Super Voisin
  • 262 Views
  • 2 replies
  • 1 Bravos
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