Community

Resolved! Stuck resetting password until I was locked out.

I need to login into my account to update my credit card info as my service was just cut off.  Tried to login with the passwords saved in my password manager and that didn't work (which is crazy since my PW manager is very much accurate and up to dat...

Resolved! My phone is stolen and I can't log into my public mobile account

Hi there, my phone has been stolen and I can't log into my public mobile account to order a new sim card for my phone number...unfortunately I'm not able to access my Google account since it's asking for verification by text/call which is not possibl...

Resolved! Voucher

Hey thereMy phone will not accept my payment voucher, I have bought 2 at different stores and neither will work....anyone else have this happen?

Resolved! porting my number to a new carrier

how do I cancel any previous requests to port my number?

Resolved! End of Year Merry Christmas Bonus

Dear Public Mobile, I still haven't received the year end Christmas bonus perk text message. I normally get it every year. I texted to 4911 and it says I'm "not eligible". Why is this?  Thanks, Oliver

Resolved! Cancel my plan

Hello, how do I cancel my plan immediately?! It says to cancel my autopay but when I go into payments there is no option to do this? I am no longer living in Canada and appalled how tricky public mobile is making it to cancel my contract.

Resolved! Samsung S7 screen issue

My S7 developed black line about 2.5cm at the bottom of the screen. Nothing is visible in that part even though screen is responsive to touch and whatever icon or keys from keyboard are under the black line are responding to a touch.If I heath it up ...

Resolved! Transferring public mobile phone number to another carrier

I missed my first confirmation text that Public Mobile sent me to confirm the transfer of my old phone number to a different carrier. So I tried multiple times after but receive nothing from Public Mobile. I want to know if there is any ways to talk ...

Resolved! Plans

I received a text for a deal  $40 plan for 15GB for 4G speed data.  Is this only on for a limited time as I did not see this option in self service plans.

Resolved! Points got deducted but didn't receive the reward offered

Hi , I was offered , on redemption of 1 point i will get 1 GB data in my account but i haven't received it yet.My points what could be the reason.

Resolved! Plans

If I upgrade my plan to 15GB for 4G speed data for $40 would I be able to switch back to my old plan?

Resolved! How the hell do I navigate this ridiculous community. I need to talk with a live person

I need to talk to a real person

Resolved! Can't receive calls or texts on new activation.

Activated new sim card yesterday. Installed in a phone that always worked fine on public mobile. I can call and text out fine, but can't receive either. People who try to to call me receive a message: "5UM1 the number you are calling is not equipped ...

Resolved! Trouble porting existing number over.

Tried activating on Dec 14, my credit card was charged as of this date as well. Had problem with porting my existing number over, so was unsuccessful. I am under my wife's account, so was told to activate my sim first, then she was to activate hers. ...

Resolved! payment for reactivation

hi there Support team I was asked to contact you about my phone as it seems that it has been deactivated I tried to make payment using the *611 but it did not go through. I need to set up a credit card for payment please can you help I did chat with ...

Resolved! Phone order

I ordered a phone on Dec 7, got a confirmation, but never a tracking number...it's been 2 weeks...Where is my phone?

Resolved! Gift of 2 GB of free data and 500 free int. Long distance

I got the text Dec. 4, 2022 offering free data and free minutes.  I Replied as requested and received a text saying the data and minutes have been added to my account.It does look like the data has been added, but not the 500 free minutes.What happen...

Resolved! A customer that is on the points program.....can apply for...

A customer that is on the points program.....can apply for a $15 bill credit using 15 points. Can a customer apply for a $45 bill credit with 45 points?Or apply for  $15 x 3?Or apply for $15 three separate times?And yes I would assume that the bill c...

Resolved! Bill

I have a $16.95 charge from Dec 19th 2022 that does not belong on my card. Can you please help me reverse this charge and explain when my card was used this way. Mike Antonello

Resolved! 2gb bonus data

I never received a text message for the 2gb of bonus data , I text 4911 YES2 received text message I am not eligible for this offer , PM states offer is for all customers with active accounts .

Resolved! Not receiving referral reward

Hello! I referred someone to Public Mobile and they added my code when they signed up. However, it's been 4 months and my payments haven't been $1 off (I'm on the old rewards system). Would anyone know what I can do? I asked them to submit a ticket a...

Resolved! forgot my public mobile email/user name