Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
October 17, 2022 I purchased the US Roaming add-on for $20 which was suppose to include 1 GB of data. Today is two days later and I received a text saying I have used 75% of my data. Wen I checked my add-in’s they only gave me 250 mb. What happened. ...
The street I live on is named after a number, eg: 14 W 23rd St. On the form for porting in a phone number from another carrier, it won't let me type 23rd St as my street name. I can only type 'rd St', it filters out all numbers. I guess whoever desig...
I upgraded from a 3G plan to 4G about 3 weeks ago. My Account page has shown that I'm on a 4G plan for weeks. But my phone still shows that I'm only getting 3G, I don't notice any speed difference, and today I got a text from Public telling me that t...
Hi Everybody !Can I buy some Public Mobile SIM cards from Public Mobile or stores and sell them to friends in our community?
I got a text message from public mobile to upgrade my plan. If i upgrade, will the existing add ons and freebies apply to the new plan? Many thanks
lost phone/SIM =New phone/SIM w/new #how do I deactivate payment and number if I can’t log in to old account?
After couple times trying porting my friend’s number to pm, always says something wrong, anybody had same problem? What’s possibilities mistakes I made?
I refereed a friend before Sept 30, during the $25 dollars promote for me and my friend, I got the reward point as referral, but i never got my referral credit apply to my account. I read some post already, I will get $5 for 5 months, i just renew my...
The email that is on my account is incorrect. I need to receive an email from you to authenticate my account. I will never receive that email because you don’t have my correct email address. I need to change my the email on my account.
Received as SMS Text from Public Mobile directly in my phone: > Public Mobile here. Did you know our new 4G speed plans are up to 30x faster than your current plan? Upgrade to 5GB of 4G speed data for just $40/mo. Get this deal in My Account at https...
Hi, I have only been a PM customer for less than a month and just found out my phone will not send/receive calls in my area. Going to need to change back to my previous provider and was wondering how to port my number
As it says above. Honestly it’s fine, seldom run out of data.Am I a fool not to change to 5 GB at 4G for $40? Or just save the $5 a month?
I earned $15 on points and converted it to credits on my account, and I also topped up my account for one month. According to the payment screen, there is now $30 of available funds. Does it mean that the system will use the available funds first for...
It seems others can log into account as well. This is ridiculous. A person cant even pay for their phone service. Anybody have any clue if they are actually currently trying to fix this issue.
After looking at the corresponding thread, my answer was not selected as solution. It is not the end of the world, but is that a bug or OP changed his mind? Happened few times so far...
My husband is going to be out of the country for about a month, and wishes to put his number on 'suspend'. He is on Autopay and just had his plan renewed 2 days ago. If he suspends his service mid-cycle, when he reactivates it, does it just resume w...
In order to receive calls and texts on a transferred number, we need a new Port Out Request sent. How can we get that so my son's plan will be fully active? I need to know when the request is happening as the account with Lucky no longer has funds ...
can't get into my acc. to make a payment
However, the system is keeping pop up red notice saying there is error with password resetting
Hello, I just received a text message about an hour ago suggesting that I should upgrade to a 4G plan. I signed up with a 4G plan, so why am I getting a text message saying go to self-serve and change my plan to get 4G. I’m already 4G lol
Hii, I am doctorate student of University of Saskatchewan. I travelled frequently. I will travel on next week and will be back mid February. Last last when I traveled for long time , my sim was deactivated, and I purchased the new sim. Could you plea...
I just got a new debit card so I need to delete the one I have on my account now. I also need to change my password on my account.
Hi, I would like to cancel my sim order please.Order number is: 311088 Thank you
Out of curiosity what are the support levels in the Community?i e. Mayor, Super Citizen, Oracle
Hello I'm just wondering if anyone has ran into the issue of not being able to update/change there sim card number. My wife lost her sim card wen traveling and so we bought a new one, but everytime I enter it and press save it goes back to wanting me...
I have a new debit card so I need to change the card before my next payment is due
If anyone can post the referral dates for the bonuses, that would be great!I know I am missing a bunch but I cannot remember when the promotion dates were (start and end date)Let's consolidate them
Good Afternoon, I see that Public Mobile is currently offering a $40 plan that includes 5GB at 4G speed. My question is, I am already on the $40 plan but at the 5Gb at 3G speed. If I switch to the 4G is there any hidden fee's or will I loose my rewa...
I recently signed up - again - I was with PM before. I was wondering if I could change my username too - or should I just use a new email account and register again? My main disappointment so far - is the 'Automatic top-up' $2 discount is no more - i...
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