Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi,I need to get registered with EverSafe, but Telus has already killed my old account. I'm transferring my number, and PM wants to text me a 6 digit, but I'm unable to receive it. How can I get PM to email it to me. It's not an option - just "res...
Hello,I can't seem to send or receive picture messages. My plan is unlimited messages so I know it's covered and I have compared my APN settings as was mentioned in one of the other posts. Still no luck. My wifi and data are both on and functional. A...
Hello!Is it possible to get a plan or change a setting where I can get a flip phone on a plan that CAN'T make outgoing calls? It can only accept incoming calls. Even preferably only incoming calls from certain numbers?Thanks
I am new to Public mobile, created my account, paid for the plan, chose Esim. Then when I try to set it up through the app, it failed and 3 attempts gone. So now whatever I do it won't let me activate my esim. I did not receive a QR code, what to do ...
Hello,I recently changed my public mobile plan online, from a Canada plan to a Canada-USA plan right before I travelled to the USA (on Sunday). For the first half a day or so the calling worked fine, but now if I try to call it hangs up immediately a...
I have been waiting for 30 days and have not received my SIM in the mail, in addition to having been billed and unable to receive customer support. Please advise how this can be resolved.
Hi, Can anyone help me get out of the subscription with Public Mobile?I started creating an account - chose the plan- asked for SIM card to be shipped -haven't received it, it will take 2 weeks to be shipped.In the meantime I changed my mind as other...
Have had several suggestions how to contact a Customer Support Agent but they have so far just ended up in an endless loop of Artificial Unintelligence Blather. This all started by getting to step 6 then subscription not activated.one cure suggested ...
I just purchase the service on apr 2nd and opted for eSIM and transfer of my current no when I follow the steps to install eSIM it says not installed and after purchasing the services and making payment no email was received as of yet so confused no ...
Hi all,I ported my number over to Public yesterday, and all of my incoming calls go straight to voicemail. Calls only work to and from one person. Is there any way to get support with this please? Thanks!
Hi I subscribed to public mobile and the payment went through. Opted for an eSIM and now tried to process the number transfer on the app but it’s not working. Please help.
I need to update my credit card info. The chatbot keeps telling me to go to Payments, then Update card. There is no Update card on my Payments page. There is a Manage Subscription, which leads to a Update Payment Method, but it won't let me input the...
Ok went through the step but used omen my current sim is on and won’t activate didn’t relized need to to do in the free imei and go to support login and all I get is a white screen won’t load anything tried login out everything help
Recently Public Mobile gave me 240 GB of free bonus data. I switched to a cheaper plan so that I would be using more of the free data, but now that my regular plans data has run out, it seems I no longer have access to the gift data. Should I have ex...
Hey everyone!Has anyone else experienced their bonus data disappearing? I had 150 GB, but now it's gone and my other data add-ons are being used instead.Naepalm
